Work-Life Specialist

Anticipated End Date: 2026-11-13 Position Title: Work-Life Specialist Job Description: - Location : This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. - This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. - Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. - The Work-Life Specialist is responsible for serving as a liaison/connector between Carelon members, and requested resources (such as housing, transportation, dependent care and financial assistance programs). - Helps to bridge members to available resources and conducts follow up to ensure successful connection. - The Work-Life Specialist works in a call-center setting, accepting inbound calls directly from members and client company representatives. How you will make an impact: - Conduct research using internal and partner resources to locate requested services and share them back with members. - Determines need for additional services, in conjunction with case management and provider. - Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits. - Coordinates identification of and referral to local, state or federally funded programs. - Identifies barriers to plan compliance and coordinates resolutions. -