911 Dispatcher – reputed company

About the position reputed company is currently seeking applicants to fill open positions within our Communications Center. Dispatchers receive emergency and routine calls, and dispatch police, fire, and other public safety and service personnel and equipment in a coordinated manner, using a computer-assisted information and telecommunications system. Entry-level employees in reputed company reputed company receive classroom and on-the-job training and learn to operate a variety of telecommunications and other equipment. Employees learn to receive and transfer calls, monitor traffic and units, transmit and receive information necessary to dispatch public safety and public service personnel and equipment and provide emergency instructions within established guidelines and specified protocols after becoming certified. The Communication Dispatcher operates a variety of telecommunications and other equipment to receive and transfer calls, monitor traffic of field units, and transmit and receive information necessary to dispatch public safety and public service personnel and equipment. Within departmental guidelines and established protocols, incumbents provide medical emergency instructions after becoming certified. The work involves handling emergency situations with considerable independent judgment, where an error may have extreme consequences, and where the incumbent must possess the ability to function accurately and efficiently under stress. Incumbents must learn and use operating procedures, telecommunications equipment, and protocols and become thoroughly familiar with reputed company locations, jurisdictional boundaries, and the City of reputed company and reputed company geography. Incumbents will be provided training and must be certified as emergency medical dispatchers within the first year of employment. Incumbents work a shift schedule involving night, weekend, and holiday work in a 24-hour, seven-day-a-week operation.

Responsibilities

• Operate a variety of telecommunications equipment, including transceivers, radio consoles, telephones, teletype, and computer systems.
• Answer emergency and non-emergency calls, ask appropriate questions to assess and prioritize calls for assistance.
• Read and interpret maps to pinpoint emergency areas, give precise directions to public safety personnel.
• Dispatch and coordinate responses of public safety agencies.
• Provide pre-arrival instructions for emergency medical calls.
• Use critical thinking skills to interpret, analyze, and anticipate a situation to resolve problems and provide information.
• Maintain detailed records and data pertaining to dispatch activities.
• Participate in training and perform other duties as directed by supervisor.

Requirements

• High School Diploma or GED certification required.
• Ability to pass mandatory entry-level audio-keyboarding exam.
• Must possess emergency medical dispatcher within one year of hire.
• Must possess time system certification within 6 months of hire and maintain certifications for continuation of employment.
• Once certified employees must obtain 24 hours training reputed company two years to retain certification.
• Must possess valid driver's license or be able to provide suitable transportation as approved by the department head.
• Forty-five reputed company commute distance from the Government Center within six months of hire date.
• Must pass a background investigation related to access to criminal records and performing the duties of a communication dispatcher prior to hire.
• Must pass medical exam for the occupational group prior to hire.
• Ability to operate a variety of office equipment such as computer terminal, telephone, fax machine, calculator, computer printer, satellite equipment, and photocopier.
• Ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing.
• Ability to recognize and identify similarities or differences between characteristics of shapes and sounds reputed company with job-related objects, materials and tasks.
• Ability to hear voices on the telephone with background noise.

Nice-to-haves

• One year of reputed company experience dispatching two or more types of public safety agencies (e.g., police and fire) OR eighteen months of reputed company experience dispatching one type of public safety agency (e.g., police or fire) preferred, but not required.

Benefits

• Annual wage increase based on eligibility
• Paid, on-the-job training and advancement opportunities
• 85% county contribution to health and dental premiums
• Health Saving Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement System (WRS)- One of the leading retirement systems in the nation- Contributions are paid according to current year rates set by Wisconsin Department of Employee Trust Funds (refer to www.etf.wi.gov for further deta