Account Specialist

Company Description

Praxis Precision Medicines, Inc. is a fully integrated biopharmaceutical company focused on precision neuroscience for central nervous system (CNS) disorders. The organization translates insights from genetic epilepsies and neuronal excitation-inhibition imbalance into targeted therapies for both rare and more prevalent neurological conditions. Praxis leverages proprietary platforms, including the small molecule platform Cerebrum™ and antisense oligonucleotide (ASO) platform Solidus™, to discover and develop innovative treatments. The team is united by a vision of improving life for individuals and families affected by complex brain disorders through high-impact, patient-centered medicines. Role Description This full-time remote Account Specialist role is responsible for managing and supporting assigned accounts to ensure strong relationships and high levels of satisfaction. Day-to-day tasks include responding to customer inquiries, resolving issues in a timely manner, and providing accurate information about Praxis products, services, and processes. The Account Specialist will monitor account activity, track key metrics, and collaborate with internal teams such as finance, commercial operations, and customer service to support contract terms and billing accuracy. The role also involves identifying opportunities for account growth, assisting with onboarding of new accounts, and maintaining up-to-date records in CRM and other systems. The Account Specialist is expected to communicate professionally, prioritize multiple requests, and contribute to continuous improvement of account management practices.

Qualifications

Strong customer-facing skills, including Customer Service and Account Management capabilities. Demonstrated Analytical Skills for interpreting data, tracking account performance, and supporting decision-making. Effective Communication skills, both written and verbal, for engaging with internal stakeholders and external partners. Basic to intermediate Finance knowledge to support billing, invoicing, and reconciliation of account-related financials. Ability to work independently in a remote environment, managing time and priorities with minimal supervision. Experience in healthcare, life sciences, or biopharmaceutical settings is beneficial. Proficiency with CRM tools, spreadsheets, and standard business software applications. Associate or bachelor’s degree in business, healthcare administration, or a related field, or equivalent practical experience.