Senior French‑Speaking Customer Support Specialist – Luxury Automotive & Mobility – Remote (Greece) – Join brighthush

About brighthush

brighthush is a global powerhouse in the luxury automotive and mobility sector, renowned for delivering cutting‑edge technology, unparalleled design, and an uncompromising customer experience. With a heritage that blends heritage craftsmanship with futuristic innovation, brighthush has become the benchmark for premium mobility solutions worldwide. Our mission is to redefine how people experience automotive luxury, and we do so by combining world‑class engineering with a customer‑centric culture that values excellence, integrity, and continuous learning.

Why This Role Is a Game‑Changer

As a French‑speaking Customer Support Specialist, you will be the frontline ambassador of brighthush’s brand, ensuring that every French‑speaking customer receives the same level of sophistication and attentiveness that they expect from a world‑class luxury automaker. Your role will be pivotal in translating the brand’s technological innovations into everyday user experiences, guiding customers through in‑car digital systems, navigation apps, and connectivity features. By joining brighthush, you’ll become part of a specialized team that supports one of the most prestigious luxury car brands on the planet.

Key Responsibilities

• Inbound Support Excellence: Respond to French‑speaking customer inquiries via phone, email, and live chat, providing timely, accurate, and courteous assistance.
• Technical Navigation Guidance: Walk users through the intricacies of in‑car digital systems, navigation applications, and connectivity features, ensuring they can fully leverage the brand’s cutting‑edge technology.
• Brand Experience Stewardship: Deliver a service experience that mirrors the quality, elegance, and precision of brighthush’s vehicles, reinforcing brand loyalty and customer satisfaction.
• Data Management & CRM Mastery: Log all interactions in our CRM platform, maintaining meticulous records that support continuous improvement and analytics.
• Feedback Loop Participation: Capture customer insights and relay them to product and engineering teams, contributing to the evolution of future features and services.
• Cross‑Functional Collaboration: Work closely with sales, technical support, and product teams to resolve complex issues and provide holistic solutions.
• Continuous Learning: Stay updated on the latest automotive technologies, software updates, and industry trends to provide informed support.

Essential Qualifications

• Native French speaker or C1 level proficiency in French.
• Proficient in English at B2 level or higher.
• Minimum of 2 years’ experience in customer support, preferably within the automotive or high‑tech industry.
• Strong emotional intelligence, with the ability to empathize, de‑escalate, and build rapport with diverse customers.
• Valid EU passport or Greek work permit, with the ability to work remotely from Greece.
• Excellent written and verbal communication skills, with a polished, professional tone.
• Proficiency in CRM systems (e.g., Salesforce, Zendesk) and basic troubleshooting of software and hardware issues.

Preferred Qualifications

• Experience supporting luxury automotive brands or high‑end consumer electronics.
• Knowledge of in‑car infotainment systems, vehicle connectivity, and over‑the‑air (OTA) updates.
• Familiarity with Greek market regulations, tax (AFM), and social security (AMKA) processes.
• Previous exposure to remote work environments and virtual collaboration tools.
• Multilingual capabilities beyond French and English (e.g., German, Spanish).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude: Ability to quickly learn and troubleshoot complex digital systems.
• Problem‑Solving: Analytical thinking to diagnose issues and provide effective solutions.
• Communication: Clear, concise, and persuasive communication across multiple channels.
• Adaptability: Thrives in a fast‑paced, evolving environment with frequent updates and new features.
• Team Collaboration: Works seamlessly with cross‑functional teams, fostering a culture of shared success.
• Time Management: Prioritizes tasks efficiently while maintaining high quality and accuracy.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you will have access to:

• Structured onboarding programs that immerse you in brighthush’s brand philosophy, product knowledge, and customer service standards.
• Regular training sessions on the latest automotive technologies, software updates, and industry best practices.
• Mentorship from senior support engineers and product managers, providing insights into career pathways within the organization.
• Opportunities to transition into technical support, product management, or customer experience strategy roles.
• Participation in innovation workshops where your feedback can shape future product features.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, respect, and collaboration. Even though you will be working remotely from Greece, you will feel part of a vibrant, global team that values:

• Open communication and transparency across all levels.
• Work‑life balance, with flexible hours that accommodate different time zones.
• Recognition of achievements through performance bonuses and public acknowledgments.
• Inclusive practices that celebrate diversity and encourage diverse perspectives.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.

Compensation, Perks, and Benefits

While the exact figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary aligned with the Greek market for senior customer support roles.
• Two additional monthly salaries (14‑month salary structure) to provide financial stability.
• Full coverage of initial relocation expenses, including flight and temporary accommodation.
• Assistance with Greek tax (AFM) and social security (AMKA) registration.
• High‑end laptop, headset, and ergonomic accessories delivered to your home office.
• Health and wellness benefits, including a corporate wellness program and mental health support.
• Professional development budget for certifications, conferences, and courses.
• Annual performance bonuses tied to customer satisfaction metrics and team goals.

How to Apply

Ready to represent a legend in the automotive world from the beautiful Greek coast? Submit your CV in English to our recruitment team at [email protected] or visit our careers page at brighthush.com/careers/customer-support-french-greece. We encourage you to share this opportunity with friends or colleagues who might be a perfect fit.

Join brighthush Today

At brighthush, we don’t just build cars; we craft experiences that resonate with the world’s most discerning customers. As a French‑speaking Customer Support Specialist, you will be the voice that brings our brand’s promise to life, ensuring that every interaction reflects the luxury, precision, and innovation that define brighthush. If you are passionate about automotive technology, thrive in a dynamic environment, and want to grow your career with a global leader, we want to hear from you. Apply now and become part of a team that is shaping the future of mobility.