Application Support Engineer
About the Company
The company is a specialist credit trading software vendor serving clients across the investment lifecycle. With a small team and a growing business, it offers employees the opportunity to take ownership of core platform areas, work directly with clients, and contribute to the continued development of its technology.
About the Role
This senior support role combines application support, platform ownership, and direct client engagement. You will manage key areas of the platform, including trade workflows, fund onboarding, permissions, and application consistency, taking responsibility for issues from investigation through resolution. Working closely with clients, engineering, and project teams, you will help maintain platform reliability while contributing to ongoing improvements. The role provides broad exposure to order management system (OMS) functionality, fund structures, financial data, and client onboarding rather than focusing on a narrow area of a large enterprise system. As the company grows, there will be opportunities to develop your skills and take on greater responsibility as the platform and business expand.
Key Responsibilities
Own day-to-day support and management of core platform areas, including trade workflows, fund onboarding, and permissions. Provide application support across order management system (OMS) functionality and related platform processes. Investigate and resolve technical and application issues, taking ownership from initial diagnosis through resolution. Maintain application consistency and support reliable platform operations. Work directly with clients to understand issues, provide support, and help resolve problems. Collaborate with engineering and project teams to address issues and contribute to platform improvements. Support fund structures, financial data, and client onboarding processes across the investment lifecycle. Identify opportunities to improve platform functionality and the client support experience.
Required Qualifications
Hands-on experience providing Level 1 or Level 2 support for an order management system (OMS). Strong financial knowledge and an understanding of investment-related workflows. Experience with bonds, loans, collateralized loan obligations (CLOs), or private credit is an advantage. Ability to take ownership of problems and manage them through to resolution without requiring close supervision. Ability to work directly with clients and collaborate effectively with engineering and project teams. Location and Work Arrangement This is a fully remote position.