Dynamic Bilingual Customer Support Specialist – English & Spanish – Remote, Full‑Time, Customer Experience Champion

About brighthush

brighthush is a trailblazing financial wellbeing platform that empowers individuals and families to transform their financial lives. By combining cutting‑edge technology, data‑driven insights, and a human‑centric approach, we help people move from feeling financially uncertain to becoming financially confident. Our mission is to democratize access to financial education, tools, and support, ensuring that everyone has the knowledge and confidence to make smart money decisions.

As a fast‑growing, customer‑first company, we pride ourselves on a culture of collaboration, continuous learning, and innovation. Our remote‑first model means that our talented teams are spread across the United States, working together from the comfort of their own homes while staying connected through robust digital collaboration tools. At brighthush, every team member is empowered to bring fresh ideas to the table, and we celebrate diversity, inclusion, and the unique perspectives that each individual contributes.

Role Overview

We are seeking a highly motivated, bilingual Customer Support Specialist to join our remote support team. In this role, you will be the frontline advocate for our members, ensuring that every interaction is handled with empathy, professionalism, and efficiency. You will play a pivotal role in maintaining our reputation for outstanding customer service, while also contributing to the continuous improvement of our support processes.

Key Responsibilities

• Member Interaction: Handle inbound calls, chats, and emails from English‑ and Spanish‑speaking members, providing timely, accurate, and friendly assistance.
• Appointment Coordination: Schedule and confirm appointments with members, internal teams, and external partners, ensuring all details are captured accurately in our CRM.
• Documentation & Reporting: Record all member interactions, actions taken, and follow‑ups in our CRM system, maintaining data integrity and compliance with privacy standards.
• Problem Resolution: Identify root causes of member issues, troubleshoot solutions, and, when necessary, escalated to higher‑level support or product teams.
• Process Improvement: Provide feedback on recurring issues and suggest enhancements to support workflows, knowledge bases, and training materials.
• Team Collaboration: Participate in daily stand‑ups, weekly reviews, and cross‑functional meetings to share insights and align on priorities.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Communications, Business, or a related field is a plus.
• Minimum of 2 years of customer service or call center experience, preferably in a remote environment.
• Fluency in both English and Spanish (written and spoken). Bilingual proficiency must be demonstrated through prior work experience or formal certification.
• Strong communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in data entry and CRM usage (e.g., Salesforce, Zendesk, or similar platforms).
• Self‑motivated, organized, and able to work independently while maintaining high productivity.
• Excellent problem‑solving skills and a proactive approach to resolving member concerns.

Preferred Qualifications

• Experience in the financial services or fintech industry.
• Knowledge of financial products, budgeting tools, or credit education.
• Experience with multilingual support tools and translation workflows.
• Familiarity with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.
• Previous exposure to quality assurance metrics and performance dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional member experiences and a genuine desire to help people improve their financial wellbeing.
• Technical Aptitude: Comfortable navigating multiple software platforms, troubleshooting basic technical issues, and learning new tools quickly.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Adaptability: Thrive in a dynamic setting where processes and priorities evolve rapidly.
• Collaboration: Work seamlessly with cross‑functional teams, including product, engineering, and marketing, to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Support Specialist or Team Lead role, taking on greater responsibility for coaching and mentoring new hires.
• Transition into product or project management roles by leveraging your deep understanding of member needs and pain points.
• Participate in ongoing training programs, including language enrichment, financial literacy workshops, and leadership development courses.
• Attend virtual conferences, webinars, and industry events to stay ahead of emerging trends in customer experience and fintech.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere in the United States, as long as you have a reliable internet connection and a quiet workspace. We foster a supportive, inclusive environment where every voice is heard:

• Weekly virtual coffee chats and team building activities.
• Open‑door policy with leadership, encouraging transparent communication.
• Flexible scheduling to accommodate different time zones and personal commitments.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation, Perks, and Benefits

We offer a competitive base salary of $37,440 per year, commensurate with experience and performance. In addition to your base pay, you will enjoy:

• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) that accrues monthly.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Access to our proprietary financial wellbeing tools and resources, available to you and your family.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re contributing to a mission that matters. You’ll:

• Help thousands of members gain confidence in their financial decisions.
• Work alongside passionate professionals who value innovation and impact.
• Enjoy a flexible, remote work setup that supports work‑life balance.
• Grow your career in a company that rewards initiative, creativity, and results.

How to Apply

Ready to make a difference? Submit your application through the link below. We look forward to learning how your skills, experience, and passion align with our vision for a brighter financial future.