Associate Customer Success Engineer – Data Integrity & CRM Governance Specialist at brighthush

About brighthush – Pioneering Data Integrity for the Modern CRM Landscape

At brighthush, we are on a mission to transform how businesses manage and trust their customer data. In an era where artificial intelligence agents increasingly rely on clean, reliable CRM information to make decisions, the stakes have never been higher. Our platform empowers over 700 forward‑thinking organizations to move beyond one‑off data clean‑ups and toward a living, governed data layer that continuously enforces standards, detects drift, and fuels AI‑driven initiatives.

We combine three core pillars—Blueprints for defining “right,” Data Logic for automated enforcement, and Observability for real‑time insight—into a seamless SaaS solution that sits beneath the CRM and powers everything from lead scoring to automated outreach. As a rapidly growing B2B SaaS company, brighthush offers a vibrant, collaborative environment where innovation, customer obsession, and personal growth are celebrated daily.

Why This Role Matters

The Associate Customer Success Engineer is the bridge between brighthush’s cutting‑edge technology and the businesses that depend on it. You will own a portfolio of customers throughout their entire journey—onboarding, active adoption, renewal, and expansion—ensuring they not only clean their data but also embed a sustainable data integrity system that scales with their AI and CRM ambitions. Your strategic guidance will turn “just cleaning data” into “leveraging a governed data layer for competitive advantage.”

Key Responsibilities

• Customer Onboarding & Enablement: Lead hands‑on implementation sessions, configure Blueprint rules, and set up Data Logic workflows that align with each client’s unique data governance policies.
• Strategic Advisory: Act as a trusted advisor, conducting deep‑dive health checks, identifying data drift, and recommending roadmap enhancements that tie directly to the client’s AI and CRM strategies.
• Relationship Building: Cultivate strong, long‑term relationships with key stakeholders across sales, marketing, operations, and engineering, establishing yourself as the go‑to expert on data integrity.
• Renewal & Expansion: Proactively surface upsell and cross‑sell opportunities by demonstrating the ROI of brighthush’s governance layer, and collaborate with the sales team to close expansion deals.
• Data Integrity Advocacy: Champion brighthush’s “agentic‑CRM” vision within each account, guiding customers from ad‑hoc clean‑ups to a systematic, automated data governance approach.
• Feedback Loop: Capture product feedback, feature requests, and emerging market trends, and relay them to product and engineering teams to shape the next generation of brighthush solutions.
• Thought Leadership: Produce best‑practice guides, webinars, and case studies that illustrate successful data governance transformations.
• Technical Support & Troubleshooting: Resolve complex data integrity issues, leveraging your fluency with CRM platforms (including brighthush integrations) and data modeling concepts.
• Metrics & Reporting: Track key success metrics—time‑to‑value, adoption rates, renewal likelihood, and expansion revenue—and present insights to internal leadership.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent practical experience).
• 2–4 years of experience in customer success, technical account management, or solutions engineering within a SaaS environment.
• Demonstrated ability to manage a portfolio of enterprise customers, guiding them through onboarding, adoption, and renewal cycles.
• Strong data fluency: comfortable working with CRM data structures, deduplication, standardization, and data quality metrics.
• Hands‑on experience with at least one major CRM platform (e.g., brighthush – formerly HubSpot, Salesforce, etc.) and an understanding of how data flows between systems.
• Excellent communication skills, both written and verbal, with a proven track record of delivering compelling video presentations (Loom, Zoom, etc.).
• Analytical mindset: ability to translate raw data insights into actionable business recommendations.
• Self‑starter attitude with a collaborative spirit; comfortable working in a hybrid (remote + on‑site) environment.

Preferred Qualifications

• Experience in data governance, master data management (MDM), or data quality tooling.
• Familiarity with AI/ML pipelines that consume CRM data, and an understanding of the implications of data drift on model performance.
• Certifications related to CRM platforms (e.g., brighthush Administrator, brighthush Consultant) or data management (e.g., DAMA‑CDMP).
• Previous exposure to SaaS renewal and expansion processes, including quota‑carrying responsibilities.
• Proficiency in scripting or low‑code automation tools (e.g., Python, SQL, Zapier, Workato) to build custom data logic.

Core Skills & Competencies

• Relationship Management: Empathy, active listening, and the ability to build trust quickly.
• Technical Acumen: Comfort navigating APIs, data schemas, and integration points.
• Strategic Thinking: Ability to see the big picture of data governance within a client’s digital transformation roadmap.
• Presentation & Storytelling: Crafting clear, concise, and persuasive narratives—especially via video.
• Problem Solving: Diagnosing complex data integrity issues and delivering practical, repeatable solutions.
• Time Management: Juggling multiple accounts, priorities, and deadlines without sacrificing quality.
• Collaboration: Working cross‑functionally with product, engineering, sales, and marketing teams.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As an Associate Customer Success Engineer, you will have clear pathways to advance into senior customer success leadership, solutions architecture, or product management roles. We invest heavily in professional development:

• Quarterly training workshops on emerging data governance trends, AI ethics, and advanced CRM integrations.
• Mentorship programs pairing you with senior leaders who have built successful customer success organizations.
• Access to industry conferences, certifications, and a generous education stipend.
• Opportunities to lead high‑visibility customer transformation projects that become case studies for the entire company.

Our Culture & Work Environment

brighthush is a people‑first organization that believes great work stems from a supportive, inclusive, and innovative culture. Our core values include:

• Data‑First Mindset: We obsess over data quality and encourage curiosity about how data powers business outcomes.
• Customer Obsession: Every decision is filtered through the lens of delivering measurable value to our clients.
• Collaboration Over Silos: Cross‑functional teams co‑create solutions, share knowledge, and celebrate wins together.
• Growth Mentality: Continuous learning is embedded in our daily routines, from lunch‑and‑learn sessions to peer‑reviewed project retrospectives.
• Transparency & Trust: Open communication channels, regular all‑hands updates, and a flat hierarchy empower every voice.

Our hybrid work model offers flexibility: you can work from home three days a week and join our vibrant office for collaborative days, team‑building events, and in‑person brainstorming sessions.

Compensation, Perks & Benefits

While exact figures vary based on experience, brighthush offers a competitive total‑compensation package that includes:

• Base salary aligned with market benchmarks for associate‑level customer success roles.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction scores.
• Equity grants, giving you a direct stake in brighthush’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, parental leave, and flexible holiday policies.
• Remote‑work stipend for home‑office equipment, high‑speed internet, and coworking space access.
• Wellness programs, including virtual fitness classes, mental‑health resources, and an employee assistance program.
• Professional development budget for certifications, conferences, and continuous learning.

Application Process – Show Us Your Communication Skills

We value clear, engaging communication as a core part of this role. To ensure we see your style in action, we’ve built a two‑step application process:

1. Submit Your Application: Upload your resume and cover letter through our job board.
2. Record a Short Loom Video: Answer a brief questionnaire via video (link provided below). This helps us gauge your comfort with video communication—a daily tool for our customer interactions.

We’ll review both components and reach out to schedule a conversation with our hiring team. If you’re excited about shaping the future of data integrity and love guiding customers through transformative journeys, we want to hear from you.

Ready to Join brighthush?

Take the next step in your career and become a catalyst for data‑driven success. Click the link below to start your application, record your Loom video, and embark on a rewarding journey with brighthush.

Apply to Become an Associate Customer Success Engineer at brighthush

Final Thoughts

At brighthush, you’ll do more than manage accounts—you’ll help organizations unlock the true power of their CRM data, ensuring it remains clean, governed, and ready for the AI‑enabled future. If you thrive on building trust, love solving complex data puzzles, and enjoy guiding customers toward strategic outcomes, this is the role for you. Apply today and start shaping the data integrity landscape with a team that’s as passionate about your growth as you are about your customers’ success.