Regional Customer Success Leader – Multi‑State Account Management, Strategic Growth & Client Advocacy at brighthush

About brighthush

brighthush is a fast‑growing leader in the technology‑enabled services sector, delivering innovative solutions that empower businesses to streamline operations, enhance customer experiences, and accelerate digital transformation. With a portfolio that spans cloud platforms, data analytics, and AI‑driven tools, brighthush serves a diverse client base ranging from emerging startups to Fortune 500 enterprises across North America. Our mission is to create lasting value for our partners by combining deep industry expertise with a relentless focus on customer success. As we expand our footprint, we are looking for visionary talent to champion our clients’ journeys and drive regional growth.

Role Overview

The Regional Customer Success Manager will be the primary advocate for brighthush’s customers within a defined geographic territory. This role blends strategic account planning, hands‑on relationship management, and cross‑functional collaboration to ensure that every client realizes measurable business outcomes from our solutions. You will act as the trusted advisor, guiding customers through adoption, expansion, and renewal cycles while partnering closely with sales, product, and support teams to deliver a seamless, world‑class experience.

Key Responsibilities

• Strategic Account Ownership: Serve as the single point of contact for a portfolio of high‑value regional accounts, developing and executing customized success plans that align with each client’s business objectives.
• Customer Advocacy & Retention: Proactively identify risks and opportunities, driving initiatives that increase product adoption, reduce churn, and expand footprint through upsell and cross‑sell activities.
• Performance Monitoring & Reporting: Track key success metrics (NPS, CSAT, renewal rates, usage adoption) and deliver regular executive‑level business reviews that highlight ROI and strategic insights.
• Cross‑Functional Collaboration: Partner with Sales, Solutions Engineering, Product Management, and Support to resolve issues, influence product roadmaps, and ensure a unified customer experience.
• Onboarding & Enablement: Lead comprehensive onboarding programs, delivering training, best‑practice workshops, and change‑management support to accelerate time‑to‑value.
• Market Intelligence: Gather and synthesize feedback from the field, translating customer insights into actionable recommendations for go‑to‑market strategies and product enhancements.
• Revenue Growth: Own the renewal pipeline, forecast revenue, and meet or exceed quarterly and annual targets for retention, expansion, and overall account profitability.
• Thought Leadership: Represent brighthush at regional industry events, webinars, and user groups, positioning the company as a trusted partner and thought leader.

Essential Qualifications

• 5+ years of experience in customer success, account management, or enterprise sales, preferably within SaaS, cloud services, or technology‑enabled solutions.
• Demonstrated success managing a portfolio of mid‑market to enterprise customers across multiple states or regions.
• Proven track record of meeting or exceeding renewal and expansion targets, with a deep understanding of subscription‑based revenue models.
• Exceptional communication and presentation skills, capable of influencing C‑level executives and senior stakeholders.
• Strong analytical mindset with the ability to interpret data, generate insights, and drive data‑informed decisions.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Totango) and proficiency in Microsoft Office Suite or Google Workspace.
• Self‑starter attitude with a high degree of autonomy, resilience, and a passion for solving complex customer challenges.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field; advanced degree is a plus.

Preferred Qualifications

• Master’s degree or MBA with a focus on strategy, technology management, or customer experience.
• Experience in a fast‑growing startup or high‑velocity tech environment where rapid scaling and change are the norm.
• Knowledge of industry verticals such as finance, healthcare, retail, or manufacturing, and the ability to tailor solutions to sector‑specific challenges.
• Certifications in Customer Success (e.g., CCS, CSM) or relevant product certifications.
• Multilingual capabilities or experience managing accounts in bilingual markets.

Core Skills & Competencies

• Relationship Building: Ability to cultivate trust, credibility, and long‑term partnerships with diverse stakeholders.
• Strategic Thinking: Skill in developing forward‑looking plans that align customer goals with brighthush’s product roadmap.
• Problem Solving: Proactive identification of obstacles and delivery of creative, scalable solutions.
• Negotiation & Influence: Expertise in guiding renewal discussions, contract negotiations, and value‑based selling.
• Project Management: Strong organizational skills to manage multiple initiatives, timelines, and deliverables simultaneously.
• Data Literacy: Comfort working with dashboards, KPI tracking, and translating metrics into actionable recommendations.
• Adaptability: Ability to thrive in a dynamic environment, quickly adjusting to new priorities, product releases, and market shifts.

What We Offer – Compensation, Benefits & Perks

• Competitive Base Salary: Aligned with market benchmarks for regional customer success leadership roles.
• Performance‑Based Incentives: Quarterly and annual bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity Participation: Stock options or RSUs that allow you to share in brighthush’s long‑term success.
• Comprehensive Health Benefits: Medical, dental, vision, and mental‑health coverage for you and your dependents.
• Retirement Savings: 401(k) plan with company match to help you build a secure future.
• Generous Paid Time Off: Vacation, sick leave, and holidays, plus additional days for volunteering and personal development.
• Learning & Development Stipend: Annual budget for certifications, conferences, and courses.
• Remote‑Friendly Flexibility: Hybrid work model with the option to work from home several days per week.
• Technology Allowance: Company‑provided laptop, accessories, and a home‑office stipend.
• Wellness Programs: Access to virtual fitness classes, meditation sessions, and employee assistance resources.

Career Development & Growth Path

• Clear Advancement Ladder: Progress from Regional Customer Success Manager to Senior Manager, Director of Customer Success, and eventually VP of Customer Experience.
• Mentorship Programs: Pairing with senior leaders to accelerate skill development and strategic thinking.
• Cross‑Functional Exposure: Opportunities to collaborate with product, engineering, and go‑to‑market teams, broadening your business acumen.
• Leadership Training: Access to internal leadership academies, external workshops, and executive coaching.
• Innovation Projects: Participate in pilot programs, beta launches, and customer advisory boards that shape the future of brighthush’s offerings.

Our Culture & Work Environment

At brighthush, we believe that people are our greatest asset. Our culture is built on four pillars: Customer‑Centricity, Innovation, Collaboration, and Growth Mindset. We foster an inclusive environment where diverse perspectives are celebrated, and every voice matters. Employees enjoy a vibrant community with regular town halls, virtual coffee chats, and team‑building events that reinforce our shared purpose. Transparency, empowerment, and a relentless drive to exceed expectations define our day‑to‑day operations.

Ready to Join brighthush?

If you are a proactive, relationship‑focused professional who thrives on turning challenges into opportunities and wants to make a tangible impact on the success of leading organizations, we want to hear from you. Bring your expertise, passion, and vision to brighthush and help shape the future of customer success across the region.

and start your next great adventure with brighthush today!