Associate Customer Success Engineer – Driving Data Integrity & CRM Excellence at brighthush
About brighthush
At brighthush, we’re redefining how businesses keep their customer data clean, consistent, and ready for the next wave of AI-driven insights. Our mission is simple yet ambitious: make data integrity the foundation of every CRM interaction, every workflow, and every AI decision. With a growing portfolio of over 700 customers across industries, we empower teams to resolve duplicates, standardize records, manage imports, and connect related data in platforms like HubSpot and Salesforce. But we’re not just fixing today’s messes—we’re building a system that continuously enforces data standards, monitors drift, and guarantees that the data powering your AI agents is reliable, auditable, and always aligned with your business rules.
As a fast-growing B2B SaaS company, brighthush blends cutting‑edge technology with a culture of collaboration, curiosity, and relentless improvement. We’re looking for an Associate Customer Success Engineer who will be the bridge between our customers and the powerful data integrity engine we’ve built. If you thrive on building trust, love working with data, and want to help customers unlock the full potential of their CRM, we want to hear from you.
What You’ll Own
- Customer Portfolio Ownership – Manage a diverse set of accounts, from onboarding to renewal, ensuring each customer achieves measurable success with our platform.
- Data Integrity Evangelism – Champion the transition from ad‑hoc cleanup to a governed data layer that supports AI initiatives and long‑term CRM health.
- Strategic Advisory – Act as a trusted consultant, guiding customers through complex data challenges, recommending best practices, and identifying expansion opportunities.
- Feedback Loop Creation – Capture patterns, pain points, and success stories across accounts to inform product enhancements and shared learning.
- Value Communication – Translate technical outcomes into business ROI, preparing clear renewal and upsell narratives that resonate with stakeholders.
Key Responsibilities
- Lead onboarding journeys, ensuring customers set up their data pipelines, Blueprints, and Data Logic rules correctly.
- Conduct regular health checks and usage reviews, identifying inefficiencies and recommending optimizations.
- Collaborate with Product and Engineering to surface configuration issues and drive timely fixes.
- Facilitate knowledge transfer sessions, creating documentation, Loom videos, and best‑practice guides.
- Engage at critical moments: new feature rollouts, renewal cycles, usage dips, and scaling opportunities.
- Maintain a customer health score dashboard, using data from HubSpot, Salesforce, and internal metrics.
- Represent brighthush in customer meetings, QBRs, and support calls, consistently delivering a high‑quality, consultative experience.
Essential Qualifications
- 1–2 years of experience in Customer Success, Onboarding, or Solutions Consulting within a B2B SaaS environment.
- Proven ability to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
- Hands‑on experience with CRM platforms (HubSpot, Salesforce) and data workflows.
- Strong analytical mindset: comfortable with data integrity concepts, data modeling, and troubleshooting.
- Excellent written and verbal communication skills, with a knack for creating engaging Loom videos and email templates.
- Self‑starter attitude: proactive problem‑solving, ownership of initiatives, and a bias toward action.
- Positive, collaborative spirit—thriving in a fast‑paced, cross‑functional team.
Preferred Qualifications
- Experience with AI‑powered data tools or familiarity with AI agents that consume CRM data.
- Background in data governance, data quality, or data architecture.
- Knowledge of intercom, Slack, and other collaboration tools used in modern SaaS support environments.
- Previous exposure to customer‑facing technical roles in a high‑growth startup.
Skills & Competencies
- Data Fluency – Ability to read, interpret, and manipulate data sets, and to identify anomalies.
- Strategic Thinking – Seeing the big picture while managing day‑to‑day tasks.
- Consultative Selling – Guiding customers toward expansion and upsell opportunities through value demonstration.
- Technical Aptitude – Quick learner of new software, APIs, and data integration concepts.
- Communication Excellence – Clear, concise, and engaging across email, chat, video, and in‑person.
- Resilience under pressure, with a focus on maintaining a positive, solution‑oriented mindset.
Career Growth & Learning Opportunities
At brighthush, your growth is a priority. As an Associate Customer Success Engineer, you’ll:
- Progress to Senior Customer Success Engineer or Customer Success Manager roles within 12–18 months.
- Take on product evangelism responsibilities, influencing roadmap decisions and feature prioritization.
- Lead customer success initiatives such as community forums, webinars, and case study development.
- Participate in cross‑functional projects with Product, Engineering, and Marketing, shaping the future of brighthush.
- Access to continuous learning resources, including certifications in data governance, CRM administration, and AI fundamentals.
Work Environment & Culture
brighthush is a fully remote, inclusive workplace that values:
- Transparency – Open communication channels, regular all‑hands meetings, and shared OKRs.
- Collaboration – Cross‑team projects, pair‑programming, and shared documentation.
- Innovation – Encouragement to experiment, prototype, and iterate on new ideas.
- Work‑life balance with flexible hours (Monday–Friday, 9 am–6 pm local time) and generous PTO.
- Regular team socials, virtual coffee breaks, and a culture that celebrates wins—both big and small.
Compensation & Benefits
We offer a competitive total compensation package that includes:
- Base Salary – $50,000 to $70,000, commensurate with experience.
- Equity – 0.05% to 0.1% of the company, vesting over four years.
- Health & Wellness – Medical, dental, and vision insurance for you and your dependents.
- Retirement – 401(k) with a 4% company match.
- Paid Time Off – Generous PTO, sick days, and holidays.
- Remote Work Stipend – Home office setup allowance.
- Access to AI‑powered tools like Claude and ChatGPT to enhance your support workflow.
How to Apply
Ready to join a team that’s reshaping data integrity? Follow these two simple steps:
- Submit your application through the job board.
- Complete a short Loom video in the application questionnaire to showcase your communication style.
We’ll review your submission, and if we’re excited to learn more, we’ll invite you to a 30‑minute interview, followed by a product exercise and a series of role‑play sessions. The final interview will involve a mock kickoff with a senior leader, after which we’ll extend an offer if everything aligns.
Why This Role Is Exciting
As an Associate Customer Success Engineer at brighthush, you’ll:
- Be on the front lines of a product that customers love and rely on.
- Shape the customer experience, influencing product enhancements and new feature development.
- Work in a small, high‑impact team where your ideas directly affect millions of data points.
- Enjoy a culture that values curiosity, continuous learning, and a healthy work‑life balance.
We’re looking for someone who is passionate about data, eager to build lasting customer relationships, and ready to grow with us. If that sounds like you, we can’t wait to hear from you.