Seasoned Customer Service Technician – Power Distribution Systems & Remote Support Specialist

About brighthush

brighthush is a trailblazer in the power distribution arena, delivering cutting‑edge solutions that keep the world’s most critical infrastructures humming. From data centers that power the cloud to semiconductor fabs that manufacture the next generation of electronics, our systems are engineered for reliability, safety, and performance. With a portfolio that includes Fortune 100 enterprises and a growing list of new partners, brighthush is on a trajectory of sustained growth, fueled by a relentless focus on innovation and customer satisfaction.

Our mission is simple: to provide power solutions that are so dependable, our customers can focus on what they do best—running their businesses. We achieve this by combining advanced engineering, rigorous testing, and a culture that values safety, collaboration, and continuous improvement. Whether you’re a seasoned technician or a recent graduate, brighthush offers a dynamic environment where your expertise directly impacts mission‑critical operations.

Position Overview

We are seeking a highly skilled, safety‑first Customer Service Technician to join our remote‑first team. In this role, you will be the linchpin that ensures our power distribution equipment performs flawlessly across the United States and Canada. You will handle on‑site and remote service, from startup and commissioning to preventive maintenance and emergency response. Your technical acumen, customer‑centric mindset, and commitment to safety will help us maintain the trust of our high‑profile clients.

Key Responsibilities

• Startup & Commissioning: Lead the initial activation of static transfer switches, power distribution units, and remote power panels, ensuring all systems meet performance and safety specifications.
• Preventive & Corrective Maintenance: Conduct scheduled inspections, troubleshoot electrical and electronic issues, and perform repairs to minimize downtime and extend equipment life.
• Remote Support: Provide real‑time assistance via phone, email, and remote diagnostics tools, guiding customers through complex troubleshooting steps.
• Documentation: Maintain meticulous service records in the brighthush system, capturing all work performed, parts replaced, and test results.
• Emergency Response: Respond to critical incidents 24/7, coordinating with field teams and customers to restore power swiftly and safely.
• Travel & Scheduling: Travel across the U.S. and Canada to customer sites, often on short notice, and manage a flexible schedule that may include weekends or holidays.
• Safety Leadership: Enforce strict adherence to electrical safety protocols, PPE usage, and regulatory standards at every job site.
• Continuous Improvement: Share insights from field service with engineering and product teams to drive product enhancements and process efficiencies.

Essential Qualifications

• Minimum of 3 years of hands‑on experience servicing electric power systems, including static transfer switches and power distribution equipment.
• Proficient in electrical and electronic troubleshooting, with the ability to diagnose faults quickly and accurately.
• Strong reading skills for electrical diagrams, schematics, and technical manuals.
• Experience programming printed circuit boards using PC‑based tools.
• Comprehensive knowledge of electrical safety practices, PPE requirements, and OSHA regulations.
• Valid driver’s license with a clean driving record.
• Associate degree in Electrical Engineering, Electronics, or a related field (preferred).
• Military training in electronics or electrical systems (preferred).

Preferred Qualifications

• Certification in Electrical Safety (e.g., OSHA 10/30, NECA).
• Experience with remote monitoring and diagnostic platforms.
• Background in data center power infrastructure.
• Fluency in multiple languages (English plus one additional language is a plus).

Skills & Competencies

• Technical Proficiency: Deep understanding of power distribution principles, circuit protection, and control systems.
• Problem‑Solving: Ability to analyze complex electrical issues, develop solutions, and implement fixes under tight deadlines.
• Communication: Clear, concise communication with customers, engineers, and team members, both verbally and in written reports.
• Customer Focus: Commitment to delivering exceptional service, turning technical challenges into opportunities for customer delight.
• Adaptability: Comfortable working in diverse environments, from high‑security data centers to remote industrial sites.
• Team Collaboration: Works effectively with cross‑functional teams, including engineering, sales, and logistics.
• Safety Mindset: Prioritizes personal and team safety, ensuring compliance with all safety protocols.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth fuels our innovation. As a Customer Service Technician, you will:

• Participate in ongoing technical training, including advanced power system design, PLC programming, and cybersecurity for power infrastructure.
• Earn industry certifications such as Certified Electrical Technician (CET) or Certified Power Systems Engineer (CPSE).
• Progress into senior technician, field service manager, or product development roles.
• Take advantage of mentorship programs pairing you with senior engineers and field experts.
• Attend industry conferences and workshops to stay ahead of emerging trends.

Work Environment & Company Culture

brighthush fosters a culture of innovation, safety, and collaboration. Our remote‑first model means you can work from anywhere, with the flexibility to balance travel and personal commitments. We celebrate diversity, encourage open dialogue, and reward ideas that push the envelope. Whether you’re troubleshooting a critical outage or brainstorming a new product feature, you’ll find a supportive team that values your contributions.

Compensation & Benefits

We offer a competitive base salary, complemented by performance‑based incentives that reward your impact on customer satisfaction and system reliability. Our benefits package includes:

• Full medical, dental, and vision coverage—100% company‑paid.
• 401(k) plan with company match.
• Three weeks of paid time off (PTO), ten paid holidays, and two floating holidays.
• Travel allowances and mileage reimbursement.
• Company‑sponsored training and certification programs.
• Employee wellness initiatives and flexible work arrangements.

Why You’ll Love Working at brighthush

• Impact: Your work directly supports mission‑critical operations that power the world’s digital economy.
• Innovation: Join a team that thrives on forward‑thinking solutions and continuous improvement.
• Collaboration: Work closely with engineers, marketers, and other specialists to bring ideas to life.
• Growth: We’re committed to your professional development, offering endless opportunities to expand your skill set.
• Inclusivity: We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that’s redefining power distribution for the future.

We look forward to welcoming you to brighthush, where your expertise powers progress and your career shines bright.