Associate Customer Success Manager – brighthush – Driving Customer Engagement, Adoption, and Renewal Across Enterprise Technology Solutions

About brighthush

brighthush is a global technology solutions powerhouse that empowers businesses, government agencies, educational institutions, and healthcare organizations to unlock the full potential of digital transformation. With a deep portfolio of cloud, networking, security, and collaboration solutions, we partner with leading vendors to deliver end‑to‑end services that accelerate innovation, streamline operations, and drive measurable ROI. Our culture is built on trust, collaboration, and a relentless focus on customer success. We are proud to be an AI‑fluent organization, integrating responsible artificial intelligence into every layer of our service delivery to enhance human creativity and decision‑making.

Why brighthush?

• Impactful Work: Every day you’ll help customers navigate complex technology landscapes, ensuring they derive maximum value from their investments.
• Growth & Development: We invest heavily in learning—offering certifications, workshops, and mentorship programs that keep you at the cutting edge of industry trends.
• Diverse & Inclusive: Our hiring process is transparent, equitable, and designed to bring diverse perspectives into every team.
• AI‑First Mindset: Join a forward‑thinking organization that treats AI as a partner, not a replacement, and encourages experimentation and continuous learning.
• Competitive Compensation: Earn a base salary of $62,000–$86,910, with an annual bonus target of 25% and a comprehensive benefits package.

Role Overview

As an Associate Customer Success Manager (ACSM) at brighthush, you will be the trusted advisor for a portfolio of enterprise customers. Your mission is to guide them through the entire solution lifecycle—from onboarding and adoption to renewal and expansion—ensuring they achieve their business objectives while maximizing the value of brighthush’s technology portfolio.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term relationships with assigned customers, becoming their go‑to resource for all brighthush solutions.
• Lifecycle Engagement: Coordinate cross‑functional teams (sales, pre‑sales, services, channel partners) to deliver seamless onboarding, adoption, and support experiences.
• Upsell & Cross‑Sell Identification: Proactively identify phased upsell and cross‑sell opportunities, leveraging deep product knowledge and customer insights.
• Digital Touch Campaigns: Lead large‑scale digital engagement initiatives that drive adoption, usage, and satisfaction.
• Voice of the Customer: Advocate for customer needs across internal teams and external partners, ensuring their feedback shapes product roadmaps and service enhancements.
• Renewal & Expansion: Drive renewal conversations, negotiate terms, and secure expansion opportunities to grow the customer’s investment in brighthush.
• Data‑Driven Insights: Analyze usage, performance, and satisfaction data to surface actionable insights and report on key metrics.
• Process Improvement: Continuously evaluate and refine customer success processes, tools, and templates to increase efficiency and effectiveness.
• Knowledge Sharing: Mentor peers, share best practices, and contribute to the collective knowledge base of the Customer Success organization.
• Travel & Collaboration: Travel up to 10% to client sites or brighthush locations to strengthen relationships and support on‑site initiatives.

Essential Qualifications

• Associate’s degree in IT, Business, or a related field (or equivalent experience).
• 2–5 years of experience in IT relationship management, project management, or account management.
• Prior customer success experience or equivalent technology expertise.
• Strong verbal and written communication skills, with the ability to translate complex IT terminology for diverse audiences.
• Excellent organizational skills, meticulous attention to detail, and the ability to manage multiple priorities simultaneously.
• Proven ability to work collaboratively with cross‑functional teams and independently.
• Strong analytical mindset, creative problem‑solving skills, and a proactive approach to driving results.
• Comfortable with travel up to 10% and flexible to adapt to changing business needs.
• Proficiency in Microsoft Office Suite, Salesforce, and a customer success platform (e.g., Gainsight).
• Understanding of licensing and entitlement management for enterprise technology solutions.

Preferred Skills & Experience

• ITIL Foundation certification or equivalent service management knowledge.
• Experience with enterprise software licensing programs and entitlement management.
• Hands‑on experience with Salesforce CRM and Gainsight or similar customer success tools.
• Background in networking, security, or cloud solutions (e.g., Cisco, Microsoft, VMware).
• Demonstrated success in driving adoption, renewal, and expansion in a B2B technology environment.
• Comfortable with data analysis and reporting using customer and internal data sources.

What You’ll Gain

• Career Growth: Clear progression paths from ACSM to Senior Customer Success Manager, Customer Success Director, and beyond.
• Learning & Development: Access to industry certifications, internal training programs, and a dedicated learning budget.
• Mentorship: Pairing with senior leaders who provide guidance, feedback, and career coaching.
• Innovation Culture: Opportunity to experiment with AI tools, automation, and new customer engagement strategies.
• Global Exposure: Work with customers across multiple regions, gaining insights into diverse markets and business models.

Compensation & Benefits

• Base salary range: $62,000 – $86,910 (dependent on experience and skill set).
• Annual bonus target: 25% of base salary, subject to plan terms and performance.
• Comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and flexible work arrangements.
• Employee wellness programs, mental health resources, and a supportive work environment.
• Access to cutting‑edge AI tools and platforms to enhance your daily work.

Our Commitment to You

brighthush is dedicated to fostering an inclusive, respectful, and collaborative workplace. We believe that diverse perspectives drive innovation, and we are committed to providing equal opportunities for all employees. Our hiring process is designed to be transparent, fair, and focused on your unique strengths and potential.

Ready to Make an Impact?

If you are passionate about technology, customer success, and continuous improvement, we invite you to join brighthush. Bring your curiosity, adaptability, and drive for excellence, and help us shape the future of enterprise technology together.

Apply Today and become part of a team that turns ambition into achievement.