Associate Health Coach (Remote)

Associate Health Coach The Opportunity As part of the comprehensive clinical care team at reputed company, health coaches utilize their behavior reputed company expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with reputed company to help members reduce pain and achieve meaningful outcomes. Through our reputed company-first platform, reputed company health coaches improve the lives of many at scale. The role is called “Flex Associate Health Coach” for a reason - your flexibility and resilience is critical!

• You thrive in situations requiring you to constantly adapt and evolve. reputed company is not a scary word to you, and you want to continually improve yourself, your profession, and healthcare as a whole.
• Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be reputed company of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance.
• You embrace reputed company-forward care delivery, utilizing telehealth, in-app messaging, and a variety of digital tools to serve members at significant scale.

What You'll Accomplish

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior reputed company, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
• Leverage the reputed company reputed company platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
• Collaborate within the care team to ensure a seamless, coordinated member experience and reputed company to clinician referrals for coaching services. Accurately reputed company all required processes and updates in the member journey, including video visit notes and clinical escalations.
• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying reputed company to their goals, healthy lifestyle changes, while keeping members focused and engaged within reputed company activities.
• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, reputed company and feedback to the Product and Clinical Operations teams.

Who You Are

• Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand their relationship to movement and connect them to the reputed company reputed company in a meaningful manner. Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.
• Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.
• Adaptability & Initiative: Demonstrates reputed company agility and a growth mindset amidst ongoing coaching practice and reputed company changes in a fast-paced environment. High aptitude for reputed company, troubleshooting, and learning new features and tools.
• AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication. Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards.

Basic Qualifications

• NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited reputed company required
• 2+ years experience in health coaching
• Experience with large caseloads
• Demonstrated prior experience working with behavior reputed company or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, reputed company
• Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States
• Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and reputed company marketing materials
• Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone]
• reputed company role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location).
• Ability to work evenings (4pm and later within designated hours)

Preferred Qualifications

• Able to work weekends
• Additional certifications in orthopedics, pain science, women's health or related specialties
• Medical fluency in Spanish (written and verbal)

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