Bilingual Customer Care Specialist – Spanish‑Fluent Remote Dental & Vision Support – 90‑Day Training, Competitive Pay, Career Growth at brighthush

About brighthush

brighthush is a leading provider of innovative dental, vision, and health benefits solutions. Leveraging cutting‑edge technology and a customer‑centric approach, we empower our partners—ranging from specialty payers to government agencies—to deliver seamless, efficient, and compliant benefit experiences. Our mission is simple: to illuminate the path to better health for millions of members across the country.

As a remote‑first organization, brighthush embraces flexibility, diversity, and continuous learning. We pride ourselves on a culture that values empathy, collaboration, and the relentless pursuit of excellence. If you’re passionate about making a tangible difference in people’s lives while growing your career in a supportive, forward‑thinking environment, brighthush is the place for you.

Why Join brighthush?

• Career Growth in an Inclusive Culture: We invest in your professional development through paid training, mentorship programs, and clear advancement pathways.
• Competitive Compensation: Earn a base rate that includes a $2.00/hour differential on Mondays and Tuesdays, with opportunities for overtime and seasonal bonuses.
• Comprehensive Benefits: Health, dental, vision, and 401(k) plans are just the beginning. We also offer paid time off, holiday pay, and wellness initiatives.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection. Our flexible schedule accommodates your life while meeting business needs.
• Impactful Work: Every call you handle directly improves member satisfaction and provider relationships, contributing to the overall success of our partners.

Key Responsibilities

As a Bilingual Customer Care Specialist, you will be the frontline advocate for our dental and vision members. Your day-to-day tasks will include:

• Providing accurate, empathetic support to Spanish‑speaking callers regarding eligibility, benefit coverage, authorizations, claims, and provider location assistance.
• Utilizing your knowledge of claim adjustments and resubmission processes to resolve provider requests efficiently.
• Collaborating with Provider Relations to flag high‑level claim issues—such as reimbursement schedule discrepancies or conflicting information—to ensure timely resolution.
• Assisting with enrollment activities, including assigning primary care providers and updating third‑party insurance details.
• Acting as the liaison between brighthush and client Member Services staff to resolve eligibility inquiries, appeals, and grievances.
• Providing status updates to providers regarding credentialing applications and guiding them through the provider web portal to streamline future interactions.
• Ensuring all calls adhere to brighthush and client guidelines, documenting interactions accurately in our internal systems.
• Applying effective diffusion techniques to make customers feel heard, valued, and supported.
• Escalating complex issues to the appropriate leadership team members in a timely manner.

Additional Responsibilities

• Recommend system enhancements and process improvements to management based on frontline insights.
• Maintain up‑to‑date knowledge of provider manual discrepancies, location changes, and other provider‑related issues.
• Participate in departmental projects and cross‑functional initiatives as needed.

Training & Schedule

We believe in a structured onboarding experience to set you up for success:

• Initial 90‑Day Training: 8:00 am – 4:30 pm CST, Monday through Friday.
• Post‑training schedule: 8:30 am – 5:00 pm CST, Monday through Friday.
• Hours of operation: 6:00 am – 10:00 pm CST. Your shift may flex based on business needs, including occasional evenings, weekends, and holidays during the Annual Medicare Open Enrollment period (October 1 – March 31).
• Mon/Tues differential: $2.00/hour extra compensation.

Essential Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 1 year of customer service experience in healthcare, call center, banking, or retail environments.
• Language: Fluency in Spanish (both written and spoken).
• Technical Skills: Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong data entry and typing skills; ability to navigate multiple systems simultaneously.
• Excellent listening, communication, and empathy skills.
• Attention to detail and critical thinking to analyze and resolve customer inquiries quickly.
• Willingness to work occasional overtime as needed.

Preferred Qualifications

• Experience in the dental, vision, or medical insurance industry.
• Previous virtual work environment experience.
• Understanding of dental, vision, and/or medical insurance terminology.
• Prior call center experience with a focus on member support.

Skills & Competencies for Success

• Customer‑first mindset: consistently delivering a memorable experience.
• Problem‑solving agility: turning complex issues into clear, actionable solutions.
• Adaptability: thriving in a fast‑paced, evolving remote setting.
• Collaboration: working effectively with cross‑functional teams (Provider Relations, Enrollment, IT).
• Time management: balancing multiple priorities while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Bilingual Customer Care Specialist, you will:

• Gain deep expertise in dental and vision benefits, positioning you for future roles in claims, enrollment, or provider relations.
• Participate in ongoing training modules covering new products, regulatory updates, and advanced customer service techniques.
• Access mentorship programs that pair you with senior leaders for guidance and career planning.
• Be eligible for internal promotions to supervisory or specialist roles as you demonstrate leadership and subject‑matter expertise.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and teamwork. You’ll find:

• Regular virtual team huddles and social events to foster connection.
• A collaborative platform that encourages idea sharing and continuous improvement.
• Inclusive policies that celebrate diversity and support work‑life balance.
• Recognition programs that reward outstanding performance and innovation.

Compensation & Benefits

• Base Pay: Competitive hourly rate with a $2.00 differential on Mondays and Tuesdays.
• Overtime & Seasonal Bonuses: Additional earnings during peak periods such as Medicare Open Enrollment.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Professional Development: Paid training, tuition reimbursement, and conference allowances.
• Wellness Initiatives: Access to mental health resources, fitness stipends, and wellness challenges.

How to Apply

Ready to bring your bilingual customer service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush in shaping the future of dental and vision benefits.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including veterans and individuals with disabilities.