Bilingual Customer Experience Representative – Remote, High‑Volume Call Center Specialist – Scheduling & Support – brighthush

About brighthush

brighthush is a trailblazer in the automotive service industry, redefining how customers experience collision repair and vehicle maintenance. With a network of more than 650 state‑of‑the‑art locations across 38 states, brighthush delivers world‑class repair services that blend cutting‑edge technology, expert craftsmanship, and an unwavering commitment to people first. Our flagship brighthush LUXE line offers premium, EV‑certified repair centers that cater to high‑line and luxury vehicles, ensuring that every customer receives the same level of care and professionalism, regardless of the vehicle type.

Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, brighthush has grown from a single Chicago repair center into the largest founder‑led multi‑shop operator (MSO) in the United States. Our vision has always been simple: deliver superior collision repair service by putting people first. Whether you’re a customer, a technician, or a member of our team, you’ll find that brighthush values empathy, transparency, and continuous improvement.

Why Join brighthush?

• Impactful Work: Every call you handle directly influences a customer’s journey, ensuring they feel heard, respected, and confident in our services.
• Remote Flexibility: Work from the comfort of your own home while maintaining a high‑performance, collaborative culture.
• Growth Opportunities: From entry‑level roles to leadership positions, brighthush invests in your professional development through training, mentorship, and clear career pathways.
• Inclusive Culture: We celebrate diversity, foster belonging, and encourage every team member to bring their authentic self to work.
• Competitive Compensation: Earn a base rate plus performance‑based bonuses that reward excellence and customer satisfaction.

Job Purpose

As a Bilingual Customer Experience Representative at brighthush, you will be the first point of contact for customers seeking collision repair and estimates. Your role is to schedule appointments, manage inbound and outbound communications, and ensure a seamless, best‑in‑class experience throughout the vehicle repair process. You will operate in a high‑volume, performance‑driven call center environment, balancing speed, accuracy, and empathy while maintaining a quiet, distraction‑free workspace and reliable high‑speed internet.

Key Responsibilities

• Schedule customer appointments for collision repair and estimates in strict adherence to established Standard Operating Procedures.
• Professionally manage a high volume of inbound and outbound customer communications across phone, email, and chat.
• Assist customers with rental car reservations, tow scheduling, and any ancillary services required during the repair process.
• Demonstrate a strong sense of urgency while effectively managing daily workload and competing priorities.
• Communicate with empathy, confidence, and professionalism in all customer interactions.
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps.
• Resolve customer concerns through active listening and effective use of internal resources and escalation paths.
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency.
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity.
• Safeguard customer and company information, maintaining confidentiality at all times.
• Maintain company‑issued equipment in proper working condition and promptly report any issues.
• Consistently act in a manner that supports positive outcomes and high‑quality customer experience.
• Perform other duties as assigned to support the team and the organization.

Essential Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in a high‑volume call center environment.
• Fluent in Spanish and English (both written and spoken).
• Strong verbal and written communication skills.
• Demonstrated empathy and active listening skills.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Self‑motivated with a strong work ethic and ability to learn quickly.
• Reliable modem and high‑speed internet meeting minimum requirements.
• Ability to navigate and multitask across multiple systems, including CRM software.

Preferred Qualifications

• Experience in the automotive or collision repair industry.
• Familiarity with scheduling software and customer relationship management (CRM) platforms.
• Knowledge of EV repair processes and terminology.
• Previous experience in a remote or hybrid work setting.
• Additional language skills beyond Spanish and English.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong problem‑solving abilities and the capacity to think on your feet.
• Proficiency in Microsoft Office Suite, Google Workspace, and CRM systems.
• Excellent written and verbal communication skills in both Spanish and English.
• High emotional intelligence and the ability to handle difficult conversations with grace.
• Adaptability to changing priorities and evolving processes.
• Team player who collaborates effectively with cross‑functional teams.

Career Growth & Development

At brighthush, we believe that every team member has the potential to grow. As a Customer Experience Representative, you’ll have access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer service best practices, and advanced communication techniques.
• Mentorship from experienced supervisors and senior representatives who share their insights and career advice.
• Clear performance metrics that open doors to higher‑level roles such as Team Lead, Operations Coordinator, or Customer Success Manager.
• Opportunities to cross‑train in related areas like field operations, quality assurance, or technical support.
• Annual performance reviews that recognize achievements and outline personalized development plans.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and respect. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles that keep everyone aligned and engaged.
• Monthly town‑hall meetings where leadership shares company updates and celebrates successes.
• Digital channels for informal communication, such as Slack or Teams, where you can share ideas, ask questions, and connect with colleagues.
• A commitment to work‑life balance, with flexible scheduling options and a supportive manager who values your well‑being.
• Regular recognition programs that reward outstanding customer service, teamwork, and innovation.

Compensation & Benefits

We offer a competitive compensation package that reflects your skills, experience, and dedication to customer excellence.

• Base Pay: $18.00 per hour (subject to performance and tenure).
• Performance Incentives: Monthly bonuses of up to $400 tied to key operational and customer experience metrics.
• Benefits Package: Comprehensive medical, dental, vision, and disability insurance; group life insurance; 401(k) retirement plan with company match; paid holidays; and a referral bonus program.
• Additional perks include flexible work hours, a stipend for home office equipment, and access to wellness resources.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced environment, and are fluent in Spanish and English, we want to hear from you. Join brighthush and help us champion people while building a rewarding career.

Click the button below to submit your application and become part of a company that values innovation, integrity, and impact.