Bilingual Customer Experience Representative – Spanish & English – Remote Denver, Colorado – Full‑Time – Elevate Customer Satisfaction with brighthush

About brighthush

brighthush is a forward‑thinking consulting firm that transforms businesses through people, processes, and technology. With a global footprint and a passion for innovation, we empower our clients to deliver exceptional customer experiences, streamline operations, and unlock new growth opportunities. Our culture is built on collaboration, continuous learning, and a relentless focus on results. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter and your potential is limitless.

Role Overview

We’re seeking a Dynamic Bilingual Customer Experience Representative to join our remote Denver, Colorado team. In this full‑time role, you will be the frontline advocate for our clients’ customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. You’ll manage high‑volume inbound and outbound calls, resolve service issues, and collaborate with cross‑functional teams to drive customer satisfaction and loyalty.

Key Responsibilities

• Handle a high volume of inbound customer inquiries via phone, email, and chat, providing timely and accurate information.
• Conduct outbound calls to follow up on service requests, gather feedback, and promote upsell opportunities.
• Diagnose and resolve service issues, escalating complex cases to the appropriate specialists while maintaining a positive customer experience.
• Maintain detailed, accurate records of customer interactions in Salesforce and other CRM tools.
• Collaborate with product, technical support, and sales teams to ensure seamless issue resolution and customer satisfaction.
• Adhere to company policies, quality standards, and compliance requirements at all times.
• Participate in ongoing training and development programs to stay current on product knowledge and industry best practices.
• Support occasional overtime and flexible scheduling to meet peak demand periods.

Essential Qualifications

• Minimum of 2–3 years of experience in a customer service or call center environment.
• Fluency in both Spanish and English (written and spoken) with excellent communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience using Salesforce or similar CRM platforms.
• Strong problem‑solving abilities and the capacity to handle high‑pressure situations with composure.
• Excellent time‑management skills and the ability to juggle multiple tasks simultaneously.
• Self‑motivated, detail‑oriented, and committed to delivering outstanding customer experiences.
• Reliable internet connection, a quiet workspace, and a modern headset with a microphone.

Preferred Qualifications

• Experience in a B2B or SaaS customer support role.
• Knowledge of customer success metrics such as CSAT, NPS, and churn reduction.
• Previous exposure to call‑center performance dashboards and KPI reporting.
• Familiarity with agile project management tools (Jira, Trello).
• Additional language skills beyond Spanish and English.

Skills & Competencies

• Exceptional verbal and written communication in both Spanish and English.
• Active listening and empathy to understand customer needs and concerns.
• Strong analytical skills to troubleshoot issues and recommend solutions.
• Adaptability to changing priorities and a fast‑paced environment.
• Team‑player mindset with a collaborative approach to problem solving.
• Tech‑savvy with the ability to quickly learn new software and tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Experience Representative, you’ll have the chance to:

• Advance to a Senior Support Specialist or Team Lead role within 12–18 months.
• Transition into product management, quality assurance, or customer success management.
• Participate in our Leadership Development Program, designed to cultivate future leaders.
• Attend industry conferences, webinars, and workshops at no cost.
• Access a robust learning portal featuring courses on communication, conflict resolution, and technical product knowledge.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. As a remote employee, you’ll enjoy:

• Flexible working hours to accommodate your personal commitments.
• A fully equipped home office stipend to ensure you have the best tools for success.
• Weekly virtual team huddles and monthly town‑hall meetings to stay connected.
• Regular recognition programs that celebrate individual and team achievements.
• A supportive HR team that prioritizes employee well‑being and professional growth.

Compensation & Benefits

We offer a competitive salary of USD 41,600 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Employee Assistance Program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement.
• Annual performance bonuses and incentive programs.
• Access to a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.

How to Apply

Ready to join a team that values your bilingual skills and customer‑centric mindset? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job

Closing Statement

At brighthush, we’re not just a consulting firm – we’re a community of innovators who thrive on solving complex challenges and delivering world‑class customer experiences. If you’re passionate about helping people, fluent in Spanish and English, and eager to grow in a supportive, remote environment, we want to hear from you. Join us and be part of a team that’s redefining the future of customer service.