Senior Customer Service Associate – Healthcare Billing & Patient Support Specialist – Remote (Maine) – brighthush

About brighthush

brighthush is a forward‑thinking, patient‑centric healthcare organization that delivers comprehensive medical services across Maine and New Hampshire. With a commitment to innovation, quality care, and community engagement, brighthush has earned a reputation for excellence in both clinical and administrative operations. Our mission is to empower patients, support our dedicated staff, and drive sustainable growth through technology, collaboration, and a culture of continuous improvement.

Position Overview

We are seeking a highly motivated Senior Customer Service Associate to join our remote team in Maine. In this pivotal role, you will serve as the first point of contact for patients, ensuring a seamless experience from inquiry to payment. You will collaborate closely with billing, clinical, and IT teams to resolve issues, process payments, and maintain accurate records. This position offers the opportunity to work in a dynamic, high‑impact environment while enjoying the flexibility of a fully remote schedule.

Key Responsibilities

• Act as the primary point of contact for patient inquiries, providing timely, accurate, and courteous assistance via phone, email, and chat.
• Process patient payments, including co‑payments, deductibles, and insurance adjustments, while ensuring compliance with billing regulations.
• Research and resolve billing discrepancies, insurance denials, and patient account questions using CPT, HCPCS, and ICD coding systems.
• Collaborate with the billing department to reconcile accounts, update payment status, and submit claims accurately.
• Maintain detailed, accurate records of patient interactions and transactions in the electronic health record (EHR) system.
• Identify opportunities for process improvement and contribute to the development of best practices for patient billing and support.
• Adhere to all privacy and security policies, including HIPAA, to protect patient information.
• Participate in ongoing training and professional development to stay current with industry trends and regulatory changes.

Essential Qualifications

• High school diploma or GED (preferred).
• Minimum of 2 years of experience in a healthcare or call‑center environment, with a strong focus on patient service and billing.
• Proficient typing speed (minimum 45 WPM) and advanced Microsoft Office skills (Word, Excel, Outlook).
• Strong verbal and written communication skills in English.
• Demonstrated ability to handle sensitive information with discretion and professionalism.
• Experience using electronic health record (EHR) systems and billing software.
• Excellent problem‑solving skills and the ability to work independently in a remote setting.

Preferred Qualifications

• Knowledge of CPT, HCPCS, and ICD coding systems.
• Experience with insurance claim processing and denial management.
• Familiarity with Medicare, Medicaid, and private payer billing procedures.
• Previous experience in a senior or supervisory role within customer service or billing.
• Certification in medical billing or coding (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong analytical and data‑entry skills, with meticulous attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Proactive communication and collaboration across cross‑functional teams.
• Adaptability to new technologies, processes, and changing regulatory requirements.
• Self‑motivation and discipline required for remote work, including time management and accountability.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Service Associate, you will have access to:

• Structured mentorship programs with experienced leaders in billing, operations, and clinical services.
• Regular training sessions on coding updates, billing regulations, and emerging healthcare technologies.
• Cross‑departmental projects that broaden your skill set and expose you to new areas of the organization.
• Opportunities to transition into billing management, clinical operations, or health information management roles.
• Participation in innovation initiatives, such as the development of automated billing workflows and patient engagement tools.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our remote work model is designed to support work‑life balance while maintaining strong team cohesion through:

• Weekly virtual huddles and monthly all‑hands meetings.
• Access to a digital collaboration platform (Slack, Teams) for real‑time communication.
• Regular virtual social events and wellness challenges.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

We offer a competitive salary range of $43,014 – $52,208 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off (PTO) and paid parental leave.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) and mental health resources.
• Remote work stipend to support home office setup.

How to Apply

Ready to join a team that values innovation, patient care, and professional growth? Submit your application through our careers portal:

Apply to this job at brighthush

Why brighthush?

At brighthush, you will be part of a mission‑driven organization that places patients at the center of everything we do. Your work will directly impact the quality of care and the financial health of our patients, ensuring they receive the support they need when they need it. With a culture that champions innovation, collaboration, and continuous learning, you’ll have the resources and support to grow your career and make a lasting difference.

We look forward to welcoming a dedicated, customer‑focused professional to our remote team. If you are passionate about healthcare, skilled in billing, and eager to thrive in a supportive, forward‑looking environment, we encourage you to apply today.