Bilingual Customer Service Associate – English & Chinese – Global News & Business Information Support Specialist at brighthush

About brighthush

brighthush is a world‑leading provider of news, data, and business intelligence that empowers organizations and individuals to make informed decisions. With a legacy spanning over a century, brighthush delivers premium content through flagship publications, real‑time market data, and cutting‑edge analytics tools. Our mission is to connect people with the information they need to thrive in an ever‑changing global economy.

At brighthush, we believe that exceptional customer service is the cornerstone of our success. Our Customer Service team is the first line of interaction between our clients and the rich ecosystem of brighthush products—including the renowned brighthush Factiva database, brighthush Risk & Compliance solutions, and brighthush Newswires. Whether you’re a small business, a multinational corporation, or a government agency, our customers rely on us for accurate, timely, and actionable insights.

We are committed to fostering a culture of collaboration, continuous learning, and innovation. Our people are our greatest asset, and we invest heavily in their professional growth, well‑being, and work‑life balance. If you are passionate about helping others, thrive in a fast‑paced environment, and want to be part of a global brand that shapes the future of information, brighthush is the place for you.

Role Overview

As a Bilingual Customer Service Associate at brighthush, you will be the voice of our organization, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. You will support a diverse, multilingual customer base across multiple channels—telephone, email, web chat, and more—while navigating a portfolio of brighthush products and services.

Reporting to the Customer Service Supervisor, you will work within a collaborative team that values data‑driven decision making, proactive problem solving, and a relentless focus on customer satisfaction. Your role will be pivotal in maintaining the high standards of service that brighthush is known for worldwide.

Key Responsibilities

• Multichannel Support: Deliver high‑quality assistance via phone, email, web chat, and other digital platforms for all brighthush products.
• Product Knowledge: Master the intricacies of brighthush Factiva, brighthush Risk & Compliance, brighthush Newswires, and other flagship offerings to provide accurate guidance.
• Issue Resolution: Own customer inquiries from initiation to resolution, applying sound judgment and analytical skills to solve complex problems.
• Service Excellence: Consistently meet or exceed key performance indicators (KPIs), quality metrics, and service‑level agreements (SLAs).
• Collaboration: Work closely with cross‑functional teams—technical support, billing, product management—to ensure seamless escalation and resolution of customer issues.
• Continuous Learning: Stay current on product updates, industry trends, and emerging customer needs, proactively sharing insights with the team.
• Professional Communication: Interact courteously with customers, internal stakeholders, and senior executives when required, maintaining a polished brand voice.

Essential Qualifications

• Fluency in both Mandarin (or Cantonese) and English—written and verbal—within a corporate setting.
• Strong customer‑centric mindset with a proven ability to assess and resolve inquiries efficiently.
• Rapid learning aptitude for new products, systems, and processes.
• Exceptional attention to detail, multitasking, and prioritization skills.
• Experience in a contact center or customer service environment is highly desirable.
• Familiarity with Salesforce or other CRM platforms is a plus.
• Background in customer retention, sales, research, or business‑information products is advantageous.
• College degree or equivalent professional experience.
• Additional language proficiency beyond the required languages is a bonus.
• Motivation to grow within brighthush and develop expertise across multiple product lines.

Preferred Qualifications

• Prior experience handling complex, multi‑channel customer concerns.
• Knowledge of brighthush’s suite of products and services.
• Demonstrated ability to work independently and as part of a high‑performing team.
• Experience with data‑driven customer support metrics.
• Proficiency in additional languages such as Spanish, French, or German.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Problem Solving: Analytical thinking to diagnose issues and devise effective solutions.
• Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and internal tools.
• Adaptability: Ability to thrive in a dynamic environment with evolving priorities.
• Team Collaboration: Strong interpersonal skills to collaborate with cross‑functional teams.
• Time Management: Efficiently manage multiple tasks while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward a rewarding career. As a Customer Service Associate, you will:

• Gain in‑depth knowledge of brighthush’s product portfolio and industry trends.
• Participate in ongoing training programs—both technical and soft‑skill focused.
• Earn certifications in CRM usage, data analytics, and customer experience best practices.
• Be considered for internal mobility into product support, sales, or technical roles.
• Access mentorship from senior leaders who are passionate about talent development.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere while staying connected through daily stand‑ups, virtual collaboration tools, and a vibrant community of peers. We celebrate diversity, encourage innovation, and prioritize mental and physical well‑being. At brighthush, you’ll find:

• Flexible working hours that accommodate global time zones.
• Regular team‑building events, both virtual and in‑person.
• A culture of transparency, where your ideas are heard and valued.
• Access to cutting‑edge technology and resources to support your success.

Compensation & Benefits

While the base salary range for this role is $44,096 – $50,000 per year, we offer a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Comprehensive health, dental, and vision plans.
• Paid time off (vacation, sick leave, and personal days).
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Discounts on brighthush products and services.
• Employee referral bonus program.

How to Apply

Ready to join a global brand that values your expertise and offers limitless growth? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply Now

Closing Statement

At brighthush, we are redefining the future of information and the way people interact with it. As a Bilingual Customer Service Associate, you will play a vital role in ensuring that our customers receive the support they need to succeed. If you are driven, customer‑focused, and eager to grow within a world‑class organization, we want to hear from you. Join us and help shape the next chapter of brighthush’s legacy of excellence.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, or any other protected characteristic.