Bilingual Customer Service Representative
Bilingual Customer Service Representative Travel Insurance, Remote Work Start date: November 25, 2026 Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service. What is in it for you: - Hourly salary of $23.88. - Permanent, full-time position. - Rotating schedule of 32-40 hours per week, based on operational needs. - Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays. - Hours of operation may change based on operational needs. - 3 weeks of vacation to support a healthy work-life balance. - Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance. - Retirement savings plan to support your long-term goals. - Wellness program including access to a fitness facility, physical activities, and health-related seminars. - Opportunities for career advancement and professional development. - Financial assistance program for continuing education. Responsibilities: - Answer incoming client calls and provide professional and empathetic support. - Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits. - Open claim files and direct clients to the appropriate healthcare providers. - Explain travel insurance coverage, including applicable exclusions and maximum limits. - Authorize certain medical tests and coordinate required services when necessary. - Assist clients throughout the claims process and ensure appropriate follow-ups. - Document interactions and transactions in the claims management system. - Collaborate with various departments to resolve client requests and complaints. - Maintain a high level of customer service in a fast-paced, team-oriented environment. What you will need to succeed: - College diploma or equivalent. - Experience in customer service, telecommunications, or claims assistance. - Bilingual in English and French to assist clients in both languages. - A third language will be considered an asset. - Excellent communication skills and professionalism. - Strong customer service orientation. - Ability to work in a dynamic, team-based environment. - Strong computer skills including Microsoft Office and Internet use. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.