Customer Experience & Showroom Liaison – Premium Home Storage Solutions – Brighthush

About Brighthush

Founded in 1978, Brighthush has long been recognized as the premier authority in custom space management and design. Our mission is simple yet profound: to transform every home into a canvas of creativity, comfort, and connection. From stunning walk‑in closets and entertainment centers to versatile pantries and home offices, we deliver bespoke storage solutions that add tangible value to your life. At Brighthush, we call it “practical magic” – turning clutter into clarity and ordinary spaces into extraordinary experiences.

With a legacy of craftsmanship, innovation, and exceptional service, Brighthush continues to set the standard for luxury home organization. Our team of seasoned designers, skilled installers, and dedicated customer experience professionals work together to create spaces that inspire and delight. We are proud to serve clients across Southern California, with flagship showrooms in Huntington Beach and the upcoming Newport Beach location slated to open in December 2026.

Position Overview

The Customer Experience & Showroom Liaison is the first point of contact for every visitor to our showrooms. This role blends administrative precision with warm, personalized service to ensure that each client feels welcomed, understood, and guided toward the perfect storage solution. By managing appointment scheduling, coordinating with design consultants, and maintaining showroom excellence, you will play a pivotal role in delivering the Brighthush brand promise of quality, creativity, and customer satisfaction.

Key Responsibilities

• Appointment Management: Efficiently schedule design consultations for our team of expert consultants, ensuring optimal use of time and resources. Manage calendars, confirm appointments, and handle rescheduling with professionalism.
• Client Interaction: Serve as the first point of contact for all showroom visitors, greeting them with a friendly demeanor and guiding them through the brand experience. Respond promptly to phone calls, emails, and in‑person inquiries, addressing client needs and providing accurate information.
• Showroom Stewardship: Maintain the showroom’s appearance and functionality in accordance with the maintenance checklist. Oversee opening and closing procedures, ensuring a pristine environment that reflects Brighthush’s premium standards.
• Collaboration with Centralized Scheduling: Work closely with the Centralized Scheduling team to resolve any discrepancies, update client records, and maintain data integrity across all platforms.
• Administrative Support: Assist with warranty processing, add‑on order coordination, and other clerical tasks as needed. Adapt to evolving business needs and support the showroom’s operational success.
• Continuous Improvement: Identify opportunities to streamline processes, enhance client satisfaction, and elevate the showroom experience. Share insights and best practices with the team.

Essential Qualifications

• 1–2 years of administrative and/or customer service experience within the construction, home renovation, or luxury brand environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Proven calendar management and regional scheduling experience.
• Strong organizational skills with meticulous attention to detail.
• Self‑starter attitude, capable of managing a dynamic schedule in a fast‑paced setting.
• Excellent communication skills, both verbal and written, with a focus on delivering an exceptional client experience.
• Tech‑savvy and quick to learn new business systems (e.g., CAD, Epicor, Salesforce, Microsoft Office).

Preferred Qualifications

• Experience in a luxury home furnishings or design firm.
• Familiarity with CRM platforms and scheduling software.
• Background in hospitality or retail customer service.
• Knowledge of interior design terminology and trends.

Core Competencies & Skills

• Client‑Centric Mindset: Passion for creating memorable experiences and building lasting relationships.
• Problem‑Solving: Ability to anticipate challenges and devise effective solutions quickly.
• Time Management: Mastery of prioritizing tasks to meet deadlines without compromising quality.
• Team Collaboration: Comfortable working cross‑functionally with design, sales, and operations teams.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Attention to Detail: Ensures accuracy in scheduling, data entry, and showroom presentation.
• Tech Proficiency: Comfortable navigating multiple software platforms and learning new tools.

Career Growth & Learning Opportunities

At Brighthush, we believe that every team member’s growth fuels our collective success. As a Customer Experience & Showroom Liaison, you will have access to:

• Structured mentorship programs with senior designers and operations leaders.
• Cross‑training in design, project management, and sales to broaden your skill set.
• Leadership development workshops focused on communication, conflict resolution, and strategic thinking.
• Clear promotion pathways to roles such as Showroom Manager, Design Coordinator, or Operations Lead.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

Brighthush’s culture is built on creativity, collaboration, and a relentless pursuit of excellence. You’ll find a workplace where:

• Innovation is encouraged and celebrated.
• Team members support one another and share knowledge freely.
• Work‑life balance is respected, with flexible scheduling options.
• Employees are recognized for their contributions through awards and public acknowledgment.
• Community engagement and sustainability initiatives are integral to our operations.

Compensation & Benefits

We offer a competitive base salary ranging from $21,000 to $25,000 annually, commensurate with experience and performance. In addition to your base pay, you will enjoy:

• Comprehensive health insurance package (Medical, Dental, Vision).
• Paid Time Off (PTO), floating holidays, paid holidays, and sick days.
• 401(k) retirement plan with company match.
• Overtime opportunities for those who wish to exceed expectations.
• Employee discount on Brighthush products and services.
• Professional development stipend for courses, certifications, and conferences.
• Access to wellness programs and on‑site fitness resources.

Schedule & Location

The role is full‑time, five days a week, with two possible shifts:

• 9:00 a.m. – 5:00 p.m.
• 9:30 a.m. – 6:00 p.m.

As a liaison, you will support both the Huntington Beach Office & Showroom and the upcoming Newport Beach Showroom, ensuring seamless service across locations.

Why Join Brighthush?

When you become part of Brighthush, you join a legacy of innovation, craftsmanship, and customer delight. You’ll work alongside passionate professionals who are dedicated to turning everyday spaces into extraordinary experiences. Your contributions will directly impact client satisfaction, showroom performance, and the continued growth of a brand that is synonymous with luxury and quality.

We are an equal‑opportunity employer committed to diversity, equity, and inclusion. All hiring decisions are made in accordance with EEO guidelines, and we proudly verify our compliance through E‑Verify.

Ready to Make a Difference?

If you are a proactive, client‑focused professional with a passion for design and service, we invite you to apply for the Customer Experience & Showroom Liaison position at Brighthush. Join us in creating spaces that inspire, organize, and elevate the lives of our clients.