Bilingual Customer Service Representative – Healthcare
Bilingual Customer Service Representative – Healthcare | Remote After Training | Rancho Cordova, CA Hiring Bilingual Customer Service Representatives in Rancho Cordova, CA! Join a healthcare enrollment support program assisting Medi-Cal beneficiaries with health insurance enrollment, managed care plan selection, and customer service inquiries. Work remotely after 4–5 weeks of paid onsite training. Earn $20.25/hour (W2) with a Monday–Friday schedule. Candidates must live within 30 miles of Rancho Cordova, CA. Job Details Position: Bilingual Customer Service Representative – Healthcare Location: Rancho Cordova, CA 95670 (Remote After Onsite Training) Contract Duration: 6 Months (Possible Extension) Pay Rate: $20.25/hour (W2) Start Date: November 30, 2026 Schedule: Monday–Friday, 9:00 AM–6:00 PM PST Employment Type: Full-Time Contract Training: 4–5 Weeks Onsite, 9:00 AM–6:00 PM PST Training Address: 11050 Olson Drive, Suite 100, Rancho Cordova, CA 95670 Work Arrangement – Important Candidates must reside within 30 miles of Rancho Cordova, California . Initial training is conducted 100% onsite for 4–5 weeks . Following training, employees will transition to remote work with company-provided equipment. Employees may choose to continue working onsite. Remote employees must have reliable high-speed internet and a quiet, private workspace. Full-time availability is required. Part-time schedules cannot be accommodated. Position Overview We are seeking experienced Bilingual Customer Service Representatives to support a healthcare enrollment and member services program serving California Medi-Cal beneficiaries. In this role, you will assist individuals and families with understanding healthcare coverage options, selecting managed care plans, completing enrollment and disenrollment transactions, and resolving healthcare benefits inquiries. This is a customer-facing, primarily inbound call center position with occasional outbound follow-up calls. Successful candidates will demonstrate strong bilingual communication skills, customer service experience, computer proficiency, and the ability to deliver accurate information in a fast-paced environment.
Key Responsibilities
Healthcare Customer Service & Call Center Support Handle inbound customer service calls and conduct outbound follow-up calls as needed. Assist Medi-Cal beneficiaries with questions regarding healthcare coverage, enrollment, and managed care plans. Explain available healthcare plan options, eligibility requirements, and enrollment procedures. Respond professionally to customer questions, concerns, and service requests. Escalate complex inquiries to supervisors or appropriate county/state agencies when necessary. Healthcare Enrollment & Benefits Assistance Process enrollment and disenrollment transactions accurately. Assist beneficiaries with medical exemptions, waiver inquiries, and enrollment status updates. Help eligible individuals and families understand their healthcare plan options and select appropriate coverage. Maintain current knowledge of Medi-Cal program policies, procedures, and available managed care plans. Documentation, Quality & Compliance Maintain accurate customer records and transaction documentation. Follow established procedures, contractual compliance requirements, and customer service standards. Meet established productivity, quality assurance, and performance goals. Communicate effectively with supervisors and internal support teams. Provide backup assistance with forms processing and research functions as needed. Perform other duties as assigned by management.
Required Qualifications
High School Diploma, GED, or equivalent certification. Minimum 1 year of customer service or related experience. Bilingual fluency in English and at least one of the required languages listed below. Strong verbal and written communication skills. Computer proficiency and ability to quickly learn new software applications. Excellent organizational, interpersonal, and problem-solving skills. Ability to manage multiple tasks in a fast-paced, deadline-driven environment. Ability to follow established procedures and meet quality and productivity standards. Ability to work independently and collaboratively within a team. Ability to remain in a stationary position for extended periods.
Preferred Qualifications
Previous experience in a call center or contact center environment. Experience in healthcare, health insurance, human services, or public assistance programs. Experience assisting the public with healthcare benefits, insurance enrollment, or eligibility inquiries. Required Bilingual Languages Candidates must be fluent in English AND at least one of the following languages: Spanish Armenian Cantonese Farsi (Persian) Japanese Korean Mandarin Thai Laotian (Lao) Ukrainian Vietnamese Why Consider This Opportunity? Remote work after initial onsite training. Consistent Monday–Friday, full-time schedule. Company-provided equipment for remote work. Opportunity to support California residents with healthcare coverage and Medi-Cal enrollment. Potential contract extension. Apply Today If you are a bilingual customer service professional located within 30 miles of Rancho Cordova, CA, and are available for full-time onsite training beginning November 30, 2026, we encourage you to apply. Please ensure your application clearly identifies your bilingual language proficiency, customer service experience, and current location. Recruiter Contact Info Sajag Bhardwaj Email: [email protected] www.ameritconsulting.com I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Company Overview: Amerit Consulting is a nationwide staffing and consulting firm supporting Fortune 500 clients across healthcare, technology, engineering, and professional services. With over 2,000 employees across 47 states, Amerit specializes in contract, temporary, and direct hire staffing solutions. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.