Bilingual Customer Service Representative – Remote Call Center Specialist with Spanish Fluency – Drive Customer Satisfaction at brighthush

About brighthush

At brighthush, we are redefining the way people experience home services. Our mission is simple: to empower homeowners with reliable, transparent, and personalized solutions that protect and enhance their most valuable asset. With a portfolio that spans financing, maintenance, and protection plans, we combine cutting‑edge technology with a human touch to deliver unmatched value. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas matter and your growth is a priority.

Role Overview

We’re looking for a Dynamic Bilingual Customer Service Representative to join our remote call center team. In this role, you will be the frontline advocate for our customers, handling inbound and occasional outbound calls with professionalism, empathy, and efficiency. Your bilingual fluency in Spanish will enable you to serve a diverse customer base, ensuring every interaction is clear, courteous, and compliant with company standards.

Key Responsibilities

• Answer inbound customer calls promptly, providing accurate information about policy terms, account status, and available services.
• Process customer requests—such as payment arrangements, policy changes, and claim submissions—using our proprietary CRM and data capture systems.
• Maintain up‑to‑date account information, ensuring data integrity and compliance with privacy regulations.
• Conduct occasional outbound calls to follow up on pending issues, gather feedback, and promote relevant products.
• Escalate complex inquiries to specialized teams while ensuring a seamless handoff and timely resolution.
• Adhere to call center metrics, including average handle time, first‑call resolution, and customer satisfaction scores.
• Participate in ongoing training sessions to stay current on product knowledge, policy updates, and customer service best practices.
• Collaborate with cross‑functional teams—such as Sales, Claims, and Technical Support—to resolve customer issues efficiently.
• Document all interactions accurately in the CRM, ensuring a complete audit trail for future reference.
• Contribute to continuous improvement initiatives by sharing insights and feedback on process enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years experience in a customer service or call center environment.
• Fluency in both English and Spanish (written and spoken) with excellent communication skills.
• Strong problem‑solving abilities and the capacity to handle high‑volume, fast‑paced interactions.
• Proficiency with CRM platforms, data entry, and Microsoft Office Suite.
• Demonstrated ability to meet or exceed performance metrics in a remote setting.
• Excellent listening skills and a genuine desire to help customers.
• Self‑motivated, organized, and capable of working independently while collaborating with a virtual team.

Preferred Qualifications

• Experience in the home services, insurance, or financial services industry.
• Knowledge of compliance regulations such as GDPR, CCPA, or PCI‑DSS.
• Previous exposure to call center software such as Genesys, Five9, or NICE.
• Experience with outbound sales or cross‑selling initiatives.
• Certification in Customer Service Excellence or related fields.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks and manage time effectively in a remote environment.
• Adaptability: Quick to learn new processes, policies, and product updates.
• Team Player: Willingness to collaborate with colleagues across departments and share best practices.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Bilingual Customer Service Representative, you’ll have access to:

• Structured onboarding programs that cover product knowledge, compliance, and soft‑skills training.
• Regular coaching sessions with experienced supervisors to refine your skills and set career goals.
• Internal career pathways that include roles in Account Management, Claims Processing, Product Development, and Leadership.
• Access to e‑learning platforms, webinars, and industry conferences to keep you ahead of market trends.
• Mentorship programs pairing you with senior leaders who can guide your professional journey.

Work Environment & Company Culture

Working remotely with brighthush means you’ll enjoy the flexibility to balance your personal and professional life while contributing to a high‑impact team. Our culture is defined by:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Collaboration: Regular virtual team huddles, brainstorming sessions, and cross‑department projects.
• Recognition: Monthly awards, shout‑outs, and performance bonuses that acknowledge your hard work.
• Wellness: Access to mental health resources, virtual fitness classes, and flexible scheduling to support your well‑being.
• Innovation: A culture that encourages experimentation, continuous improvement, and the adoption of new technologies.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary that reflects your expertise and contributions. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work hours to accommodate different time zones and personal commitments.
• Technology stipend to equip you with the necessary tools for remote work.
• Employee discount programs across a range of products and services.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.

How to Apply

Ready to elevate your career and make a real difference for homeowners worldwide? Click the link below to submit your application and join the brighthush family.

Apply To This Job

We look forward to discovering how your passion for customer service and bilingual communication can help us continue to deliver exceptional experiences to our clients. Join brighthush and be part of a team that values innovation, integrity, and impact.