Experienced Customer Success Advocate – Remote Inbound Sales & Service Specialist – Brighthush

About Brighthush

Brighthush is a trailblazing leader in the vision care industry, dedicated to making high‑quality eye care accessible, affordable, and effortless for everyone. With a legacy that spans nearly three decades, Brighthush has consistently pushed the boundaries of innovation, creating products and services that delight consumers and set new standards for customer experience. Our culture is built on the principles of Big Heartedness, Unconventional Thinking, Tenacity, and Collaboration, and we empower every team member to solve problems independently, drive results, and create moments that truly WOW our customers.

As a privately held company backed by one of the world’s most respected investment firms, Brighthush combines the agility of a startup with the resources of a global enterprise. We are committed to fostering an inclusive, respectful, and growth‑oriented environment where every voice is heard and every idea has the potential to shape the future of vision care.

Why Brighthush?

At Brighthush, we believe that ordering and obtaining contact lenses should be simple, transparent, and enjoyable. Our mission is to empower customers to achieve optimal eye health through personalized service, expert guidance, and a seamless digital experience. As a Customer Success Advocate, you will be at the forefront of this mission, ensuring that each interaction leaves a lasting positive impression.

We’re not just another call center. We’re a community of passionate individuals who thrive on delivering exceptional service, celebrating wins, and continuously improving. If you’re ready to join a company that values creativity, autonomy, and impact, Brighthush is the place for you.

Key Responsibilities

• Inbound Call Management: Handle a high volume of inbound sales and service calls, providing accurate information and solutions without the need for cold calling.
• Consultative Selling: Offer thoughtful, personalized advice to help customers maximize the value of their contact lens purchases, ensuring they feel confident and satisfied.
• Proactive Team Collaboration: Engage regularly with managers and teammates through one‑on‑ones, virtual team meetings, and chat channels to share insights, challenges, and best practices.
• Exceptional Service Delivery: Maintain composure in a fast‑paced environment, consistently exceeding customer expectations and upholding Brighthush’s reputation for outstanding support.
• Problem Resolution: Quickly identify and resolve customer issues, making on‑the‑spot decisions that lead to positive outcomes and repeat business.
• Performance Metrics: Achieve and surpass key performance indicators such as revenue per call, quality scores, availability, and dependability, driving continuous improvement.
• Value‑Based Communication: Embody Brighthush’s core values—Big Hearted, Unconventional, Tenacious, and Better Together—in every interaction, fostering a culture of empathy and collaboration.

Essential Qualifications

• Minimum of 2–3 years of customer service experience, preferably in a contact center or inbound sales environment.
• Strong communication skills with a friendly, engaging demeanor that resonates with diverse customers.
• Goal‑oriented mindset, consistently striving to exceed metrics and share Brighthush’s products with enthusiasm.
• Reliable high‑speed internet connection (≥20 Mbps download, ≥10 Mbps upload) and a private, distraction‑free workspace.
• Computer literacy with a typing speed of at least 40 WPM.
• Positive, driven, and solution‑oriented attitude, ready to tackle challenges with creativity.
• Permanent residency in one of the approved states: Utah, Texas, Florida, or North Carolina.

Preferred Qualifications

• Experience in inbound sales or contact center operations.
• Knowledge of vision care products or related industries.
• Previous experience working remotely with a proven track record of self‑management and accountability.
• Familiarity with CRM systems and customer support software.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer needs and a passion for delivering solutions.
• Communication Excellence: Clear, concise, and persuasive verbal communication, coupled with strong written skills.
• Problem‑Solving: Ability to analyze issues, think critically, and implement effective solutions on the spot.
• Time Management: Efficiently handle multiple tasks while maintaining high quality and accuracy.
• Adaptability: Thrive in a dynamic environment with evolving processes and customer expectations.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Technology Proficiency: Comfortable navigating multiple digital tools, including CRM, ticketing systems, and virtual communication platforms.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training programs to sharpen your skills and deepen product knowledge.
• Bi‑annual performance reviews that provide actionable feedback and clear pathways for advancement.
• Opportunities to transition into higher‑level roles such as Senior Customer Success Specialist, Team Lead, or Product Support Manager.
• Access to tuition reimbursement for eligible courses, certifications, and workshops that align with your career goals.
• Mentorship from experienced leaders who are dedicated to fostering growth and innovation.

Work Environment & Culture

Brighthush’s remote work model is designed to support flexibility, autonomy, and work‑life balance. You will:

• Work from a location of your choice within the approved states, enjoying the freedom to create a personalized workspace.
• Participate in virtual team building activities, knowledge sharing sessions, and informal “coffee chat” meetings.
• Benefit from a culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Experience a supportive environment where your ideas are valued and your contributions directly impact customer satisfaction and company success.

Compensation & Benefits

Brighthush offers a competitive compensation package that rewards performance and dedication:

• Hourly Rate: $15–$21 per hour, depending on experience and role responsibilities.
• Bonus Potential: Up to $6 per hour in performance bonuses for meeting or exceeding key metrics.
• Monthly Performance Bonuses: Earn additional rewards for outstanding service and sales achievements.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your eligible dependents.
• Retirement Savings: 401(k) plan with company match to help you build a secure financial future.
• Discounts: Deep discounts on Brighthush’s contact lenses, glasses, and frames.
• Professional Development: Tuition reimbursement for courses that enhance your skills and career trajectory.
• Work‑From‑Home Perks: Stipend for home office setup, high‑speed internet, and ergonomic equipment.
• Inclusive Culture: A safe, respectful, and inclusive workplace that celebrates diversity and promotes belonging.

How to Apply

If you’re ready to join a forward‑thinking company that values innovation, customer focus, and personal growth, we encourage you to apply today. Brighthush is an equal‑opportunity employer that celebrates diversity and is committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.

To apply, please submit your resume and a brief cover letter outlining why you would be an excellent fit for the Customer Success Advocate role at Brighthush. We look forward to exploring how your passion and expertise can help us continue to deliver exceptional vision care experiences.

Thank you for considering Brighthush as the next step in your career journey. Together, we’ll create brighter futures—one customer at a time.