Senior Customer Success Manager – North America – AI & Enterprise Solutions at brighthush

About brighthush

brighthush is at the forefront of the artificial intelligence revolution, delivering end‑to‑end AI solutions that empower enterprises to solve some of the world’s most complex challenges. From cutting‑edge generative models to developer tools, industry‑specific applications, and scalable compute infrastructure, brighthush equips organizations in finance, manufacturing, defense, healthcare, and the public sector with the technology they need to innovate on their own terms.

Our global footprint spans Europe, North America, Asia, and the Middle East, yet our culture remains tightly knit, collaborative, and relentlessly focused on impact. We thrive on diversity, low ego, and a shared passion for using AI to create positive societal change. At brighthush, every team member is empowered to bring fresh ideas to the table, experiment boldly, and drive measurable results for our customers.

Why Join brighthush?

• Mission‑Driven Impact: Work on AI solutions that transform industries and improve lives.
• Global Collaboration: Partner with talented colleagues across continents, sharing knowledge and best practices.
• Career Growth: Fast‑track your professional development through mentorship, training programs, and cross‑functional projects.
• Innovative Environment: Contribute to product roadmaps, influence technology direction, and see your ideas come to life.
• Work‑Life Balance: Flexible schedules, remote‑first options, and a culture that values personal well‑being.

Role Overview

As a Senior Customer Success Manager for North America, you will be the linchpin between brighthush’s AI offerings and our enterprise customers. You will own a portfolio of high‑value accounts, ensuring they realize maximum ROI, achieve their strategic objectives, and remain loyal partners. Your influence will span onboarding, adoption, renewal, and expansion, while you collaborate closely with Sales, Product, Engineering, and Support to deliver seamless, end‑to‑end experiences.

Key Responsibilities

• Customer Portfolio Leadership: Own and manage a diversified set of enterprise accounts, driving adoption, satisfaction, and retention.
• Strategic Relationship Building: Cultivate deep, trusted relationships with C‑suite executives, technical leads, and operational stakeholders.
• Onboarding & Enablement: Design and execute comprehensive onboarding plans that accelerate time‑to‑value and embed best practices.
• Health & Risk Management: Monitor health metrics, usage patterns, and support tickets to proactively identify risks and mitigate churn.
• Upsell & Expansion: Partner with Sales to uncover upsell and cross‑sell opportunities, leveraging data‑driven insights and customer success plans.
• Product Feedback Loop: Act as the customer voice in product meetings, translating real‑world challenges into actionable roadmap items.
• Training & Enablement: Develop and deliver tailored training sessions, workshops, and documentation that empower customers to fully leverage brighthush’s AI stack.
• Quarterly Business Reviews (QBRs): Lead QBRs that align on goals, showcase value, and set clear KPIs for the next cycle.
• Renewal & Contract Negotiation Support: Collaborate with Legal and Finance to ensure smooth renewal processes and favorable terms.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Product, Engineering, Support, and Marketing to resolve obstacles and champion customer success initiatives.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Solutions Consulting within a technical or SaaS environment.
• Proven track record of managing enterprise relationships, driving adoption, and achieving high renewal rates.
• Strong technical acumen: comfortable engaging with Data, IT, and Engineering teams; familiarity with AI/ML concepts is a plus.
• Exceptional communication and presentation skills, adept at tailoring messaging for both technical and executive audiences.
• Business‑savvy mindset: ability to identify upsell opportunities while maintaining a customer‑first focus.
• Organized, proactive, and collaborative with a passion for solving complex challenges.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) is desirable.

Preferred Qualifications

• Background in AI or data‑driven industries such as finance, healthcare, or manufacturing.
• Experience leading cross‑functional initiatives that influence product roadmaps.
• Fluency in multiple languages or experience working with global teams.
• Certifications in Customer Success (CSM, CSPO) or related fields.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver value.
• Strategic Thinking: Ability to see the big picture, align customer goals with business outcomes, and translate insights into action.
• Data‑Driven Decision Making: Proficiency in analyzing usage data, health scores, and performance metrics to inform strategy.
• Influence & Negotiation: Skilled at persuading stakeholders, negotiating contracts, and navigating complex organizational structures.
• Project Management: Strong organizational skills to manage multiple accounts, timelines, and deliverables simultaneously.
• Technical Fluency: Comfortable discussing AI/ML concepts, data pipelines, and deployment architectures.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Mentorship from senior leaders and industry experts.
• Access to internal and external training programs, including AI certifications and leadership workshops.
• Opportunities to lead cross‑functional projects that shape product strategy.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush fosters a culture of openness, curiosity, and continuous improvement:

• Remote‑first model with flexible working hours to accommodate global teams.
• Inclusive environment that celebrates diverse perspectives and encourages experimentation.
• Regular town‑halls, hackathons, and innovation challenges to keep the momentum high.
• Transparent communication channels that keep everyone aligned on company vision and goals.

Compensation & Benefits

While specific figures vary by location and role level, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s long‑term growth.
• Comprehensive health insurance (medical, dental, vision) for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies.
• Retirement savings plans with company matching contributions.
• Relocation assistance for candidates moving to new regions.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Monthly meal and transportation allowances in key markets.

How to Apply

If you are passionate about driving customer success in the AI space, thrive in a fast‑paced, collaborative environment, and want to make a tangible impact on enterprise customers, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of artificial intelligence.

Join brighthush Today

Become a pivotal part of a company that is redefining what AI can achieve for businesses worldwide. Your expertise will help our customers unlock unprecedented value, while you grow your career in a culture that rewards innovation, collaboration, and customer impact.