Bilingual Customer Service Representative – Remote, Full‑Time, English & Spanish, Customer Support Specialist at brighthush

About brighthush

brighthush is a forward‑thinking financial services firm that is redefining how people protect and grow their futures. With a commitment to innovation, sustainability, and community impact, brighthush empowers its employees to deliver exceptional service while fostering an inclusive, collaborative, and growth‑oriented culture. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your potential is limitless.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. As a Bilingual Customer Service Representative, you will be the frontline ambassador for our diverse client base, ensuring that every interaction is handled with empathy, efficiency, and expertise. By joining our remote team, you’ll enjoy the flexibility of working from anywhere in the United States while still being part of a vibrant, supportive community that values innovation, continuous learning, and work‑life balance.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for inbound calls, emails, and chat inquiries from English and Spanish speaking customers.
• Account Management: Process account requests, updates, and documentation with precision and adherence to company policies.
• Issue Resolution: Diagnose and resolve customer concerns, escalating complex issues to the appropriate teams while maintaining a high level of customer satisfaction.
• Data Accuracy: Maintain accurate and up‑to‑date records in our CRM and OnBase system, ensuring all customer interactions are logged correctly.
• Process Improvement: Identify recurring issues and collaborate with cross‑functional teams to refine processes and enhance the customer experience.
• Compliance & Security: Follow all regulatory and internal compliance guidelines, safeguarding customer data and ensuring confidentiality.
• Team Collaboration: Participate in regular team meetings, training sessions, and knowledge‑sharing initiatives to stay current on product updates and best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 1–2 years of customer service experience, preferably in a call center or financial services environment.
• Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Strong analytical and problem‑solving abilities, capable of navigating complex customer issues with calm and clarity.
• Proficiency in Microsoft Word and Excel; experience with OnBase or similar document management systems is a plus.
• Comfortable using remote collaboration tools (Zoom, Teams, Slack) and a reliable high‑speed internet connection.
• Demonstrated ability to work independently while maintaining a high level of engagement and accountability.

Preferred Qualifications

• Experience in the financial services or insurance industry.
• Knowledge of regulatory compliance standards such as GDPR, HIPAA, or PCI‑DSS.
• Previous exposure to customer relationship management (CRM) platforms like Salesforce or Zendesk.
• Additional language skills beyond English and Spanish.
• Certification in customer service or call center operations.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both English and Spanish.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, manage call volume, and meet performance metrics.
• Adaptability: Quick to learn new processes, tools, and product updates in a fast‑moving environment.
• Team Player: Collaborative mindset, willing to share knowledge and support peers.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service excellence, and industry trends.
• Mentorship from experienced leaders who guide your career path and help you set measurable goals.
• Cross‑functional projects that expose you to different departments such as Sales, Risk, and Compliance.
• Internal promotion pathways that reward performance, initiative, and a commitment to brighthush’s core values.
• Access to online learning platforms, certifications, and tuition reimbursement for courses aligned with your career aspirations.

Work Environment & Culture

brighthush’s remote work model is designed to support flexibility without sacrificing connection. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different backgrounds, perspectives, and experiences.
• Collaboration: Regular virtual town halls, team‑building activities, and open communication channels.
• Innovation: Encouragement to experiment, propose new ideas, and contribute to product and process improvements.
• Well‑being: Resources for mental health, wellness programs, and a supportive environment that values work‑life harmony.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a comprehensive benefits package that includes:

• Competitive base salary with performance‑based incentives.
• 401(k) plan with company matching to help you build long‑term financial security.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Tuition reimbursement program to support your educational goals.
• Health, dental, and vision insurance plans with options for dependents.
• Parental leave policies that support new parents and caregivers.
• Employee assistance programs, wellness stipends, and access to mental health resources.

How to Apply

If you are passionate about delivering world‑class customer service, thrive in a bilingual environment, and want to grow your career with a forward‑thinking financial services firm, we encourage you to apply today. Join brighthush and become part of a team that values your voice, supports your growth, and celebrates your successes.