Customer Care Representative – Remote, Mid-Level, Full-Time – Join brighthush to Deliver Exceptional Service in the Healthcare Industry

About brighthush

brighthush is a leading provider of Medicare and ancillary call center services, dedicated to delivering world‑class customer experiences across the United States. With a mission to empower seniors and their families with reliable, compassionate support, brighthush has become a trusted partner for healthcare organizations seeking to elevate their service standards. Our remote workforce is the backbone of our success, allowing us to tap into diverse talent while providing flexibility and work‑life balance for our team members.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values integrity, continuous learning, and a genuine commitment to improving the lives of our customers. We invest in our people through comprehensive training, mentorship programs, and a clear career ladder that rewards performance and dedication. Whether you’re a seasoned customer service professional or a recent graduate looking to launch a rewarding career, brighthush offers the resources, support, and opportunities to grow.

Key Responsibilities

• Handle inbound calls from Medicare beneficiaries, healthcare providers, and partner organizations with empathy and professionalism.
• Diagnose and resolve customer issues, ranging from billing inquiries to policy clarifications, ensuring a seamless experience.
• Document all interactions accurately in our CRM system, maintaining up‑to‑date records that support quality assurance and compliance.
• Escalate complex or unresolved issues to the appropriate specialist teams while keeping the customer informed.
• Adhere to call center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Participate in ongoing training sessions and quality improvement initiatives to stay current with industry regulations and best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 3–5 years of proven customer service experience, ideally in a call center or healthcare environment.
• Proficiency with computer systems, Microsoft Office Suite (Word, Excel, Outlook), and CRM platforms.
• Reliable high‑speed internet connection and a secure, quiet home workspace that meets our privacy and security standards.
• Strong verbal and written communication skills in English.
• Ability to work independently, manage time effectively, and maintain focus during high‑volume periods.
• Background check clearance and compliance with all regulatory requirements for handling sensitive customer data.

Preferred Qualifications

• Experience with telephony systems such as VoIP or cloud‑based call center platforms.
• Knowledge of Medicare policies, benefits, and common ancillary services.
• Previous remote work experience with a track record of meeting or exceeding performance metrics.
• Multilingual abilities, especially Spanish, to serve a broader customer base.
• Demonstrated commitment to continuous improvement through certifications or additional training.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and empathetic communication in both verbal and written forms.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Adaptability: Ability to adjust to changing priorities, new processes, and evolving industry regulations.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Data‑Driven Decision Making: Use of metrics and analytics to improve service quality and customer satisfaction.

Career Growth & Learning Opportunities

At brighthush, we believe that growth begins with learning. As a Customer Care Representative, you will have access to:

• Structured onboarding programs that cover product knowledge, compliance, and soft skills.
• Ongoing training modules on Medicare updates, customer service best practices, and technology tools.
• Mentorship from senior team members and leadership to guide your professional development.
• Clear promotion pathways to roles such as Team Lead, Quality Analyst, or Customer Experience Manager.
• Cross‑functional projects that allow you to collaborate with sales, marketing, and product teams.

Work Environment & Culture

brighthush fosters a supportive, inclusive, and flexible work environment. Our remote model empowers you to:

• Work from any of the following states: Florida, Michigan, Massachusetts, Rhode Island, Maryland, Tennessee, South Carolina, Delaware, Connecticut, Georgia, Alabama, New Hampshire, Kentucky, Texas, Virginia, New Jersey, Indiana, Pennsylvania, North Carolina, Mississippi.
• Maintain a healthy work‑life balance with flexible scheduling options.
• Engage in virtual team building activities, wellness programs, and community outreach initiatives.
• Receive regular feedback and recognition through our performance management system.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer service roles.
• Performance‑based bonuses tied to individual and team metrics.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Retirement savings plan with company match to help secure your future.
• Health, dental, and vision insurance options for you and your dependents.
• Employee assistance program (EAP) for mental health and well‑being support.
• Professional development stipend to cover courses, certifications, or conferences.
• Access to a virtual wellness portal featuring fitness challenges, mindfulness sessions, and nutrition guidance.

How to Apply

Ready to make a difference in the lives of Medicare beneficiaries while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this Remote Customer Care Representative Position

We’re Excited to Meet You!

At brighthush, we’re committed to building a diverse and inclusive team that reflects the communities we serve. If you are a dedicated, customer‑focused professional with a passion for healthcare service, we encourage you to apply today. Join us in creating brighter, more compassionate experiences for seniors across the nation.