Senior Customer Transformation Specialist – Driving B2B Operational Excellence & Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking, remote‑first technology company that empowers businesses worldwide to streamline buying, selling, and operational workflows. With a portfolio of cloud‑native solutions that blend AI, data analytics, and intuitive design, we help organizations unlock higher productivity, reduce friction, and create lasting value for their customers. Our mission is simple: to transform the way companies interact with their clients by delivering seamless, data‑driven experiences that drive growth and loyalty. As a global team of innovators, we thrive on collaboration, curiosity, and a relentless pursuit of excellence.

Key Responsibilities

• Lead end‑to‑end customer transformation journeys, ensuring each engagement delivers measurable business outcomes.
• Conduct deep discovery sessions with C‑suite and operational leaders to uncover pain points, map current processes, and identify opportunities for improvement.
• Design and present tailored transformation roadmaps that align with clients’ strategic objectives and technology roadmaps.
• Facilitate workshops and training sessions that empower client teams to adopt new workflows, tools, and best practices.
• Collaborate closely with product, engineering, and sales teams to relay customer insights, influence roadmap decisions, and drive feature enhancements.
• Track and report on key performance indicators (KPIs) such as adoption rates, cost savings, and customer satisfaction scores.
• Act as the primary point of contact for escalated issues, ensuring rapid resolution and maintaining trust.
• Champion a culture of continuous improvement by gathering feedback, conducting post‑implementation reviews, and iterating on transformation strategies.
• Represent brighthush at industry events, webinars, and client conferences to showcase success stories and thought leadership.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or B2B operational transformation roles.
• Proven track record of leading complex, cross‑functional transformation projects that deliver tangible ROI.
• Fluent in English, with exceptional written and verbal communication skills.
• Strong customer‑centric mindset, adept at building rapport with stakeholders at all levels.
• Excellent discovery and consultative selling skills, with the ability to ask probing questions and uncover hidden needs.
• Proficiency in objection handling, negotiation, and conflict resolution.
• Organizational excellence: ability to manage multiple priorities, timelines, and deliverables simultaneously.
• Team‑player mentality, comfortable collaborating with remote colleagues across time zones.

Preferred Qualifications

• Experience working with SaaS or cloud‑based platforms in the technology, finance, or logistics sectors.
• Background in data analytics or process improvement methodologies such as Lean, Six Sigma, or Agile.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Knowledge of AI/ML concepts and how they can be leveraged to enhance customer journeys.
• Previous experience in a remote‑first organization, demonstrating self‑discipline and proactive communication.
• Multilingual capabilities beyond English, especially in Spanish, French, or German.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Analytical Acumen: Comfortable interpreting data to inform decisions and measure success.
• Influence & Persuasion: Skilled at guiding stakeholders toward shared goals without direct authority.
• Project Management: Proficient in planning, executing, and closing projects on time and within scope.
• Adaptability: Thrive in fast‑moving environments and pivot quickly when priorities shift.
• Customer Advocacy: Passionate about championing the client’s voice and ensuring their success.
• Technical Curiosity: Eager to learn new tools, platforms, and industry trends.
• Collaboration: Strong interpersonal skills that foster teamwork across functional boundaries.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Transformation Specialist, you will:

• Progress into senior leadership roles such as Director of Customer Success or Head of Transformation.
• Gain exposure to product strategy, go‑to‑market planning, and executive stakeholder management.
• Participate in a structured mentorship program that pairs you with seasoned leaders in the industry.
• Access a curated library of courses, certifications, and conferences covering everything from AI ethics to advanced data analytics.
• Contribute to internal knowledge bases, whitepapers, and case studies that position you as a thought leader.

Work Environment & Culture

brighthush champions a culture of autonomy, transparency, and continuous improvement. Our remote‑first model means you can work from anywhere in North America or Europe, supported by:

• Flexible working hours that respect personal life and productivity rhythms.
• Regular virtual town halls, hackathons, and social events that keep the team connected.
• A collaborative platform stack (Slack, Notion, Figma) that encourages real‑time communication and knowledge sharing.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• An open‑door policy where ideas can be pitched directly to senior leadership.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for mid‑level customer success roles.
• Performance‑based bonuses tied to client satisfaction, adoption metrics, and revenue impact.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conference attendance.
• Wellness programs such as virtual fitness classes, mental health resources, and ergonomic support.
• Flexible work arrangements and a fully remote setup, eliminating commute time and associated costs.

How to Apply

Ready to transform the future of customer success? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Transformation Specialist role at brighthush. We’re excited to explore how your expertise can help us elevate our clients’ experiences and drive sustainable growth.