Bilingual Customer Support Representative – English & Spanish – Remote – SaaS & Tech – Join brighthush

About brighthush

brighthush is a forward‑thinking SaaS company that empowers businesses worldwide with cutting‑edge digital solutions. Our mission is to simplify complex workflows, enabling teams to collaborate seamlessly across borders. With a global footprint and a culture rooted in innovation, transparency, and continuous learning, we’re building products that make a real difference for our clients. As we expand, we’re looking for passionate individuals who thrive in a fast‑paced, customer‑centric environment.

Why Join brighthush?

At brighthush, you’ll be part of a diverse, inclusive team that values every voice. We believe that great customer support is the backbone of a successful product, and we invest heavily in our people. Whether you’re a seasoned support professional or just starting your career, you’ll find:

• Opportunities to shape the customer experience from the ground up.
• A collaborative, remote-first culture that respects work‑life balance.
• Access to industry‑leading tools, training, and mentorship.
• A clear path to grow into full‑time roles and leadership positions.

Key Responsibilities

1. Customer Support & Communication

• Deliver prompt, professional assistance via email and occasional calls in both English and Spanish.
• Track, prioritize, and resolve support tickets using our ticketing platform (Zendesk, Freshdesk, or Jira).
• Guide new clients through onboarding, ensuring a smooth transition to our platform.
• Conduct product walkthroughs and basic training sessions in both languages.

2. Troubleshooting & Issue Coordination

• Perform initial investigations to differentiate between user error and platform issues.
• Document findings clearly and create detailed tickets for escalation.
• Act as the liaison between clients and internal teams, ensuring timely follow‑up and resolution.
• Collaborate with engineering, product, and quality assurance to resolve complex problems.

3. Documentation & Knowledge Base

• Translate and maintain Spanish‑language user guides based on English documentation.
• Contribute to the continuous improvement of our knowledge base and support workflows.
• Identify gaps in documentation and propose solutions to enhance user self‑service.

Essential Qualifications

• 1–2 years of experience in customer support or a client‑facing role.
• Fluency in both Spanish and English (written and spoken).
• Strong written communication skills with the ability to explain technical concepts clearly.
• Experience with ticketing systems such as Zendesk, Freshdesk, or Jira.
• Self‑motivated, organized, and able to work independently in a remote environment.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Background in SaaS or tech support environments.
• Experience with onboarding or product training.
• Problem‑solving mindset and ability to collaborate with technical teams.
• Knowledge of basic troubleshooting tools and processes.
• Experience working with global, cross‑functional teams.

Skills & Competencies

• Excellent interpersonal and communication skills.
• Adaptability to changing priorities and fast‑paced environments.
• Attention to detail and a commitment to high‑quality service.
• Proficiency in using collaboration tools (Slack, Teams, Confluence).
• Empathy and a customer‑first mindset.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Representative, you’ll have the chance to:

• Progress into a Senior Support Engineer or Team Lead role.
• Participate in cross‑functional projects that influence product development.
• Attend workshops, webinars, and conferences to stay ahead of industry trends.
• Receive mentorship from seasoned professionals across engineering, product, and sales.
• Earn certifications in customer support best practices and SaaS technologies.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere while staying connected with a vibrant, international team. We celebrate diversity, encourage open communication, and foster a sense of belonging. Regular virtual coffee chats, hackathons, and team‑building events keep the energy high and the collaboration strong.

Compensation, Perks & Benefits

While the role is part‑time (4 hours per day, afternoon/late afternoon), we offer competitive compensation aligned with industry standards. As you demonstrate performance and business needs grow, you’ll have the opportunity to transition into a full‑time position. Additional perks include:

• Flexible work hours and a results‑oriented approach.
• Health and wellness stipend.
• Access to a digital learning platform and subscription to industry publications.
• Paid time off and holiday schedule.
• Employee referral bonuses.

How to Apply

If you’re ready to bring your bilingual support expertise to a dynamic, growth‑oriented company, we’d love to hear from you. Submit your application through our careers portal and include a brief cover letter highlighting your experience with SaaS support, ticketing systems, and any bilingual training you’ve conducted.

Join brighthush and help us create exceptional customer experiences that drive success for businesses around the globe.