Bilingual Customer Support Specialist – CPC Processing & Medical Records Management – Remote, Full‑Time
About brighthush
brighthush is a trailblazing data collaboration platform that is redefining how health information is shared, secured, and leveraged across the entire healthcare ecosystem. From patient portals to AI‑driven research, our mission is to make health data safe, accessible, and actionable for providers, payers, researchers, and life‑science innovators. By joining brighthush, you become part of a passionate, high‑energy team that is building the future of connected health and driving transformative change in patient care worldwide.
Why This Role Matters
As a Bilingual Customer Support Specialist, you will be the frontline of our data‑driven services, ensuring that medical record requests are handled with speed, accuracy, and empathy. Your work will directly impact patients, insurance companies, and legal teams, helping them access critical health information while upholding the highest standards of privacy and compliance.
Key Responsibilities
- Process Medical Record Requests: Receive and triage calls from patients, insurers, and attorneys, providing clear guidance on request status and next steps.
- Data Entry & Documentation: Accurately log request details across multiple platforms, using dual‑monitor setups to maintain efficiency and reduce errors.
- Quality Assurance: Review completed requests for completeness, ensuring all regulatory and internal quality standards are met before final approval.
- Customer Advocacy: Serve as a trusted advisor, answering questions, resolving concerns, and escalating issues to the appropriate teams when necessary.
- Process Improvement: Identify bottlenecks in the request workflow and collaborate with cross‑functional teams to implement streamlined solutions.
- Compliance & Security: Adhere to HIPAA, GDPR, and other relevant privacy regulations, maintaining strict confidentiality of all patient data.
- Team Collaboration: Participate in daily stand‑ups, share insights, and support peers in a fast‑paced, high‑volume environment.Apply for this job