Bilingual Czech/Slovak Travel Customer Service Specialist – Global Hospitality & Booking Support – Remote or Athens Office – Join brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we are redefining the way travelers connect with the world. As a leading innovator in customer experience solutions, we partner with the most influential online travel platforms to deliver seamless, personalized journeys for millions of guests worldwide. Our mission is simple: empower every traveler with instant, reliable support that turns a simple booking into an unforgettable adventure.

We are currently expanding our Athens hub and are looking for a talented Bilingual Czech/Slovak Travel Customer Service Specialist to become a key player in our global support network. Whether you thrive in a bustling office or prefer the flexibility of remote work, brighthush offers a dynamic environment where your voice matters, your growth is accelerated, and your impact is felt across continents.

Why Join brighthush?

• Global Reach, Local Impact: Work with travelers and partners from every corner of the globe while being based in the vibrant city of Athens or from the comfort of your home.
• Career Acceleration: Our structured career pathways, mentorship programs, and cross‑functional projects ensure you can move from specialist to leader in record time.
• Continuous Learning: Access to industry‑leading training platforms, certifications, and a generous learning stipend keeps your skills sharp and future‑ready.
• Inclusive Culture: We celebrate diversity, encourage collaboration, and foster an environment where every team member feels heard and valued.
• Competitive Compensation & Perks: Attractive base salary, performance bonuses, health benefits, meal vouchers, relocation support, and more.

Key Responsibilities

As a Bilingual Czech/Slovak Travel Customer Service Specialist, you will be the frontline advocate for our travelers and accommodation partners. Your day‑to‑day tasks will include:

• Multichannel Support: Handle incoming inquiries via phone, email, live chat, and social media in Czech, Slovak, and English. Provide timely, accurate, and courteous responses.
• Reservation Management: Assist with bookings, cancellations, modifications, and special requests. Ensure all changes are accurately reflected in our CRM and booking engines.
• Problem Resolution: Diagnose and resolve complex issues such as payment disputes, itinerary changes, and partner compliance questions. Escalate high‑priority cases to senior teams when necessary.
• Product Knowledge: Master our platform’s tools, policies, and procedures. Offer clear guidance to travelers and partners, helping them navigate our ecosystem with confidence.
• Data Integrity: Log every interaction in the CRM with meticulous detail. Maintain data accuracy, follow up on pending tickets, and contribute to quality metrics.
• Customer Advocacy: Represent the traveler’s voice in all interactions. Use empathy and professionalism to de‑escalate tense situations and turn challenges into positive outcomes.
• Performance Excellence: Consistently meet or exceed service quality KPIs, including first‑contact resolution, customer satisfaction scores, and response time targets.
• Continuous Improvement: Identify recurring pain points, propose solutions, and collaborate with product and engineering teams to enhance the customer journey.

Essential Qualifications

• Fluency in Czech and Slovak (both written and spoken) and strong command of English.
• Minimum 2 years of experience in customer service, travel, or hospitality roles.
• Proficient computer skills: comfortable navigating multiple software systems, CRM platforms, and web-based tools.
• Excellent problem‑solving abilities and a proactive mindset.
• Strong communication skills: articulate, empathetic, and persuasive in both verbal and written form.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High level of professionalism and integrity, especially when handling sensitive traveler information.

Preferred Attributes

• Experience with global travel booking engines or hotel reservation systems.
• Familiarity with travel industry regulations, compliance standards, and partner onboarding processes.
• Knowledge of additional European languages (e.g., German, French, Italian) is a plus.
• Previous exposure to remote work or hybrid work models.
• Passion for travel and a genuine desire to help others experience the world.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the traveler first, anticipating needs and exceeding expectations.
• Analytical Thinking: Use data and metrics to drive decisions and improve service quality.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Team Collaboration: Work seamlessly with cross‑functional teams—product, engineering, marketing, and partner relations.
• Resilience: Maintain composure under pressure and recover quickly from setbacks.
• Tech Savvy: Comfortable learning new tools, troubleshooting issues, and leveraging technology to streamline workflows.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day contributions. Here’s what you can expect:

• Structured Career Pathways: Clear progression from Specialist to Senior Specialist, Team Lead, and Manager roles.
• Mentorship Programs: Pairing with seasoned leaders who provide guidance, feedback, and career advice.
• Cross‑Functional Projects: Opportunities to collaborate on product enhancements, partner integrations, and global campaigns.
• Learning Stipend: Annual budget for courses, certifications, conferences, and industry events.
• Innovation Labs: Participate in hackathons and idea‑generation sessions that shape the future of travel support.

Work Environment & Culture at brighthush

Our Athens office is a vibrant hub of creativity, collaboration, and cultural exchange. Whether you choose to work onsite or remotely, you’ll experience:

• Flexible Work Hours: Balance your personal life with professional commitments.
• Inclusive Culture: A diverse team that values different perspectives and fosters belonging.
• Well‑Being Initiatives: Access to wellness programs, mental health resources, and regular team‑building activities.
• Community Impact: Opportunities to volunteer, support local charities, and contribute to sustainable travel practices.
• Modern Facilities: Ergonomic workstations, high‑speed internet, and collaborative spaces.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned pay that reflects your experience and expertise.
• Performance Bonuses: Monthly incentives tied to individual and team metrics.
• Health & Wellness: Comprehensive health insurance, dental coverage, and vision plans.
• Meal Vouchers: Daily meal allowances to keep you energized.
• Relocation Package: For candidates moving from abroad—covering travel expenses, temporary housing, and a relocation stipend.
• Continuous Training: Unlimited access to e‑learning platforms, industry certifications, and internal knowledge bases.
• Flexible Work Options: Hybrid or fully remote arrangements based on role and location.
• Employee Discounts: Exclusive deals on travel, entertainment, and partner services.

How to Apply

Ready to elevate your career and help travelers around the world experience seamless journeys? Click the link below to submit your application and join the brighthush family.

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Join brighthush – Where Every Traveler’s Story Begins

At brighthush, we don’t just support travel; we shape the future of global hospitality. If you are passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking organization, we want to hear from you. Apply today and become a pivotal part of the travel experience revolution.