Experienced Healthcare Virtual Assistant – Remote, PH – Patient Intake, EHR Management, and Billing Support

About brighthush and the Future of Healthcare Support

At brighthush, we’re redefining how healthcare teams operate in a digital age. Our mission is to empower medical professionals with seamless, technology‑driven support so they can focus on what matters most: delivering exceptional patient care. Whether you’re a seasoned medical assistant or a recent graduate eager to launch a career in healthcare administration, brighthush offers a dynamic, remote environment where your skills can thrive and grow.

We’re currently expanding our virtual support network and looking for a dedicated Healthcare Virtual Assistant to join our team immediately. If you have a passion for patient advocacy, a knack for data accuracy, and a desire to work in a flexible, collaborative setting, we want to hear from you.

Key Responsibilities – Your Day‑to‑Day Impact

• Patient Intake & Documentation – Capture new patient and referral information accurately, ensuring all details are entered into our secure EMR/EHR system.
• Appointment Coordination – Manage bookings, cancellations, and rescheduling for both patients and healthcare providers, maintaining a smooth workflow.
• Medical Record Management – Input CPT, ICD‑10, and HCPCS codes, and update billing dates in the EMR/EHR system.
• Insurance & Billing Support – Verify patient insurance, process claims, and address billing inquiries with professionalism and precision.
• Patient Communication – Respond to inquiries via phone, email, or chat, providing clear information and directing patients to the appropriate care team.
• Data Analysis & Reporting – Assist in compiling healthcare data, generating reports, and maintaining accurate records for quality improvement.
• HIPAA & Privacy Compliance – Uphold strict confidentiality standards, ensuring all patient data is protected in accordance with regulations.
• Record Distribution – Coordinate the secure transfer of medical records to departments, providers, and professionals as directed by the Managing Physician.
• Ad‑Hoc Projects – Take on additional tasks as needed, demonstrating flexibility and a proactive mindset.

Essential Qualifications – What We Expect

• Bachelor’s degree in a medical, pharmaceutical, or related field.
• Minimum of 1 year experience as a Medical Virtual Assistant or in a similar role.
• Excellent written and verbal English communication skills (C1 level or higher).
• Strong grasp of medical terminology, coding systems, and clinical workflows.
• Proficiency with EMR/EHR platforms and troubleshooting common technical issues.
• In-depth knowledge of healthcare privacy regulations, including HIPAA.
• Exceptional interpersonal skills, with the ability to build rapport with patients and colleagues.
• Highly organized, detail‑oriented, and capable of managing multiple priorities.
• Tech‑savvy – comfortable with desktop sharing, cloud services, VoIP, and other virtual collaboration tools.
• Willingness to work flexible hours, including graveyard shifts if required.

Preferred Qualifications – What Will Set You Apart

• Experience with specific EMR/EHR systems used by brighthush (e.g., Epic, Cerner, Athenahealth).
• Background in medical billing or insurance claim processing.
• Familiarity with telehealth platforms and virtual patient engagement.
• Previous remote work experience with a proven track record of self‑management.
• Certification in medical assisting or related credentials (e.g., Certified Medical Assistant).

Skills & Competencies – The Toolbox for Success

• Technical Proficiency – Comfortable navigating multiple software applications, data entry, and basic troubleshooting.
• Communication – Clear, concise, and empathetic communication with patients, providers, and team members.
• Time Management – Ability to prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Problem Solving – Quick thinking to resolve issues related to scheduling, billing, or data accuracy.
• Adaptability – Thrive in a fast‑changing environment, embracing new tools and processes.
• Team Collaboration – Work effectively with cross‑functional teams, sharing insights and supporting collective goals.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous development. As a Healthcare Virtual Assistant, you’ll have access to:

• Ongoing paid training in advanced EMR/EHR functionalities and coding updates.
• Mentorship from experienced clinicians and administrative leaders.
• Opportunities to transition into specialized roles such as Medical Billing Specialist, Clinical Coordinator, or Healthcare Operations Manager.
• Regular performance reviews with clear pathways for promotion and salary increases.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Culture at brighthush

We’re proud of our inclusive, supportive culture that values diversity, innovation, and work‑life balance. Key highlights include:

• Fully remote work – you can operate from anywhere with a reliable internet connection.
• Flexible scheduling – 20–40 hours per week, with options for part‑time or full‑time engagement.
• Collaborative team dynamics – regular virtual huddles, knowledge sharing sessions, and open communication channels.
• Recognition programs – performance incentives, employee of the month, and peer‑to‑peer shoutouts.
• Fun virtual events – trivia nights, wellness challenges, and holiday celebrations.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience, we offer a competitive package that includes:

• Health insurance (HMO) with comprehensive coverage options.
• Performance‑based incentives and bonuses.
• Paid training and professional development stipend.
• Paid time off, holidays, and overtime pay where applicable.
• Referral bonus program – earn up to $30 for each successful referral.
• Access to wellness resources, including mental health support and fitness reimbursements.
• Inclusive culture that celebrates diversity and promotes belonging.

How to Apply – Join the brighthush Team

Ready to take the next step? Submit your resume and a brief cover letter highlighting your experience in patient intake, EHR management, and billing support. We’ll review your application, and if you meet our criteria, we’ll invite you to complete a short assessment followed by a virtual interview.

We’re excited to meet professionals who are eager to make a real difference in patient care while enjoying the flexibility of remote work. If you’re passionate about healthcare, meticulous in your work, and thrive in a collaborative environment, brighthush is the place for you.

Apply now and help shape the future of virtual healthcare support!