Bilingual French Customer Service Representative – Remote, 100% Home-Based, 3+ Month Contract-to-Hire, High-Volume Call Center, Insurance & Auto Loan Support

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional service across the insurance and automotive financing landscape. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush empowers its people to grow, excel, and make a real impact on the lives of customers worldwide. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice is heard, your skills are sharpened, and your career trajectory is accelerated.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your own home—no commute, no office distractions.
• Career Growth: A clear path from contract to permanent employment, with opportunities to advance into senior support, team lead, or specialist roles.
• Comprehensive Training: Structured onboarding, ongoing coaching, and skill‑building workshops.
• Competitive Compensation: Starting at $16.00 per hour, with performance‑based incentives.
• Robust Benefits: Health, dental, vision, 401(k), life insurance, disability coverage, and more—available to eligible employees.
• Inclusive Culture: brighthush is an equal‑opportunity employer that celebrates diversity, equity, and inclusion.
• Impactful Work: Help customers navigate insurance complexities, ensuring they receive accurate information and timely support.

Position Overview

We are seeking a highly motivated, bilingual French Customer Service Representative to join our remote support team. In this role, you will handle a high volume of inbound and outbound calls, assisting customers with insurance‑related questions tied to auto loans and leases. Your primary focus will be to provide clear, accurate information, resolve issues efficiently, and maintain meticulous records—all while delivering a consistently positive customer experience.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls throughout the day, maintaining a professional and courteous tone.
• Assist customers in resolving insurance‑related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment concerns.
• Contact insurance providers to verify policy information, obtain required documentation, and ensure data accuracy.
• Clearly explain insurance requirements, next steps, and any necessary actions to customers in both French and English.
• Accurately document all customer interactions, updates, and follow‑ups within internal CRM systems.
• Leave professional, scripted messages when customers or insurance representatives are unavailable.
• Follow established procedures, compliance guidelines, and quality standards to ensure consistent service delivery.
• Meet productivity, attendance, and performance expectations set by the team and management.
• Maintain a positive, professional customer experience on every interaction, embodying brighthush’s values of empathy, integrity, and excellence.

Essential Qualifications

• Fluent in both French and English (written and verbal) with excellent communication skills.
• High school diploma or equivalent; additional education or certifications in customer service, insurance, or related fields is a plus.
• Minimum of 1 year of customer service experience in a call center, retail, hospitality, or office support environment.
• Typing speed of at least 30 words per minute with strong attention to detail.
• Strong problem‑solving skills and the ability to think on your feet.
• Comfortable spending the majority of the workday on the phone, handling multiple tasks simultaneously.
• Ability to work independently in a remote environment, demonstrating self‑discipline and time‑management.
• Positive attitude, professional phone presence, and a genuine desire to help others.
• Stable work history with a track record of reliability and punctuality.

Preferred Qualifications

• Previous call center experience, especially in a high‑volume setting.
• Experience handling insurance or financial services inquiries.
• Familiarity with CRM or web‑based systems and data entry tasks.
• Experience working with scripts, performance metrics, and quality assurance processes.
• Knowledge of auto loan and lease insurance products.
• Experience in a remote or virtual team environment.

Skills & Competencies

• Exceptional verbal and written communication in French and English.
• Customer‑first mindset with a strong sense of empathy.
• Analytical thinking and the ability to troubleshoot complex issues.
• Adaptability to changing processes, policies, and technology.
• Strong organizational skills and meticulous attention to detail.
• Proficiency with Microsoft Office Suite, CRM platforms, and virtual communication tools.
• Time‑management skills to balance call volume, documentation, and follow‑ups.

Training & Development

New hires will participate in a comprehensive, paid training program that includes:

• Classroom‑style instruction covering company policies, product knowledge, and customer service best practices.
• System training on CRM, call routing, and documentation tools.
• Job shadowing with experienced representatives to observe real‑time customer interactions.
• Supervised call handling to practice scripts and receive instant feedback.
• Ongoing coaching and support from a dedicated mentor and team leader.

Training will be conducted Monday through Friday, 8:30 AM to 5:00 PM CST. Successful completion of the training assessment is required to transition into the assigned schedule.

Work Schedule & Availability

• Full‑time, 100% remote.
• Primary shift: Monday through Friday, 10:30 AM to 7:00 PM CST.
• Alternate shift: Tuesday through Friday, 10:30 AM to 7:00 PM CST, plus Saturday: 7:00 AM to 4:00 PM CST.
• Contract-to-hire: 3+ month contract with the potential for permanent employment based on performance and business needs.

Compensation & Benefits

Base pay starts at $16.00 per hour, with potential for performance‑based incentives. Eligible employees may receive:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital plans.
• 401(k) retirement plan with pre‑tax and Roth options.
• Voluntary life and AD&D insurance for employees and dependents.
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA) and flexible spending accounts.
• Transportation benefits and travel allowances.
• Employee Assistance Program (EAP) for mental health and well‑being.
• Paid time off (PTO), vacation, and sick leave.

Benefits eligibility and details may vary based on location, classification, and length of employment. All benefits are subject to change and may be subject to specific elections, plan, or program terms.

Career Growth Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a bilingual customer service representative, you can progress to:

• Senior Support Specialist – handling more complex cases and mentoring new hires.
• Team Lead – overseeing a group of representatives, managing performance metrics, and driving process improvements.
• Specialist roles in insurance underwriting, claims processing, or product development.
• Cross‑functional opportunities in sales support, quality assurance, or training.

We also offer continuous learning through workshops, certifications, and leadership development programs.

Company Culture & Work Environment

brighthush fosters a culture of collaboration, transparency, and innovation. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team meetings and town‑hall sessions.
• Monthly recognition programs celebrating achievements and milestones.
• Open‑door communication channels with leadership.
• Regular feedback loops and performance reviews.
• Community outreach and volunteer initiatives.

Our remote work model is built on trust, accountability, and flexibility, allowing you to balance professional responsibilities with personal commitments.

Equal Opportunity & Diversity

brighthush is an equal‑opportunity employer that values diversity, equity, and inclusion. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic. We are committed to creating an inclusive environment where every employee can thrive.

Application Process

Ready to take the next step in your career? Submit your application by November 6, 2026. We’ll review your qualifications, schedule a brief interview, and guide you through the training and onboarding process. If you’re a bilingual French and English speaker who loves helping customers and thrives in a fast‑paced, remote environment, brighthush wants to hear from you.

How to Apply

Click the link below to apply directly through our career portal. If you have any questions, feel free to reach out to our recruiting team at [email protected].

Apply to brighthush Today

Final Thoughts

Join brighthush and become part of a forward‑thinking, customer‑centric organization that values your skills, supports your growth, and rewards your dedication. As a bilingual French Customer Service Representative, you’ll play a pivotal role in ensuring customers receive the support they need, while building a rewarding career in the insurance and automotive financing industry.

We look forward to welcoming you to the brighthush family!