Bilingual Korean‑English Customer Service Specialist – Remote, International Support Excellence

About brighthush

At brighthush, we are redefining the way global brands connect with their customers. Our mission is to deliver seamless, culturally attuned support that turns every interaction into a memorable experience. With a rapidly expanding international footprint, we’re looking for passionate, tech‑savvy professionals who thrive in a fast‑paced, remote environment. If you’re fluent in Korean and English and eager to make a real impact, brighthush is the place for you.

Why Join brighthush?

brighthush offers a unique blend of flexibility, innovation, and growth. As a remote-first organization, you’ll enjoy the freedom to work from anywhere while collaborating with a diverse team of experts across the globe. We invest heavily in your professional development, providing structured training, mentorship, and access to cutting‑edge tools that keep you ahead of industry trends. Your contributions will directly influence customer satisfaction metrics and shape the future of our support services.

Key Responsibilities

• Multilingual Support Excellence: Respond to customer inquiries in Korean and English with clarity, empathy, and professionalism, ensuring every customer feels heard and valued.
• Timely Response Management: Meet or exceed response time targets, maintaining punctuality and reliability across all scheduled shifts.
• Issue Resolution: Diagnose and resolve a wide range of customer issues, from product questions to technical troubleshooting, escalating when necessary.
• Knowledge Base Contribution: Document solutions and update internal knowledge resources to improve team efficiency and customer self‑service.
• Data Security & Confidentiality: Adhere strictly to all data protection protocols, ensuring customer information remains secure and confidential.
• Team Collaboration: Communicate effectively with cross‑functional teams, including product, engineering, and quality assurance, to drive continuous improvement.
• Performance Metrics: Track and report on key performance indicators (KPIs) such as CSAT, NPS, and first‑contact resolution rates.

Essential Qualifications

• Fluency in Korean and English (written and spoken) with excellent communication skills.
• Proven experience in a customer service or support role, preferably in a multilingual environment.
• Reliable remote work setup: stable high‑speed internet, quiet workspace, and a dedicated device.
• Strong technical aptitude: comfortable troubleshooting software and hardware issues on Windows or macOS.
• Adherence to data security best practices, including full‑disk encryption, secure boot, and endpoint protection.
• Self‑motivated, proactive attitude toward feedback and continuous improvement.
• Commitment to maintaining professional, courteous communication with customers and teammates.

Preferred Qualifications

• Experience with customer support platforms such as Zendesk, Freshdesk, or Intercom.
• Knowledge of basic programming or scripting (e.g., Python, PowerShell) to assist with troubleshooting.
• Previous remote work experience in a high‑volume support environment.
• Familiarity with Korean market trends and consumer behavior.
• Certification in customer service or related fields (e.g., CSCP, ITIL).

Skills & Competencies

• Communication: Clear, concise, and empathetic language in both Korean and English.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and propose effective solutions.
• Time Management: Ability to juggle multiple tickets while meeting strict response windows.
• Technical Proficiency: Comfortable navigating operating systems, browsers, and support tools.
• Adaptability: Thrive in a dynamic environment with evolving processes and customer needs.
• Collaboration: Work seamlessly with cross‑functional teams to resolve complex issues.
• Data‑Driven: Use metrics to assess performance and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. Starting as a Customer Service Specialist, you can progress to roles such as Senior Support Engineer, Team Lead, or Customer Success Manager. We provide:

• Structured onboarding and 2‑week intensive training program.
• Monthly skill‑building workshops covering advanced troubleshooting, product knowledge, and soft skills.
• Mentorship from seasoned leaders who guide your professional development.
• Access to industry conferences, webinars, and certifications at no cost.
• Clear promotion criteria based on performance metrics, customer feedback, and peer reviews.

Work Environment & Culture

brighthush embraces a culture of transparency, inclusivity, and continuous learning. Our remote-first model means you’ll collaborate with teammates across time zones, fostering a global perspective. We celebrate diversity, encourage open dialogue, and reward innovative ideas that enhance customer experience. Our core values—customer obsession, integrity, and growth—guide every decision and interaction.

Compensation, Perks, and Benefits

While specific figures may vary based on role and location, brighthush offers competitive hourly rates, performance‑based bonuses, and a comprehensive benefits package. Highlights include:

• Competitive base hourly rate with 50% premium during the 2‑week training period.
• Health, dental, and vision insurance options for eligible employees.
• Flexible work hours within the scheduled shift (Monday‑Friday, 3:00 AM–11:30 AM PST).
• Paid time off, including vacation, sick days, and personal days.
• Annual professional development stipend for courses, certifications, and conferences.
• Employee recognition programs and quarterly team celebrations.
• Access to a robust knowledge base, internal forums, and peer‑learning communities.

Training Details (Mandatory)

• Schedule: Monday to Friday, 3:00 AM – 11:30 AM PST.
• Duration: 2 weeks (weekends off).
• Compensation: 50% of the agreed hourly rate during the training period.

How to Apply

Ready to join a forward‑thinking team that values your bilingual skills and customer‑centric mindset? Click the link below to submit your application and start your journey with brighthush.

Apply to this role at brighthush

Conclusion

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. If you’re fluent in Korean and English, tech‑savvy, and eager to make a tangible impact, we want to hear from you. Join us, and help shape the future of global support—one conversation at a time.