Customer Sales and Service Representative – Frontline Support, Consultative Sales, and Solutions Specialist at brighthush

Welcome to brighthush – Where Connection Meets Innovation

At brighthush, we don’t just provide telecommunications services – we power the moments that matter most in people’s lives. From the morning video call that kick‑starts a global project to the evening streaming session that brings families together, our technology is the invisible thread that weaves work, play, and everything in between. As a leader in the industry, brighthush is driven by a culture of curiosity, creativity, and community. We empower our employees to bring bold ideas to the table, experiment without fear, and grow both personally and professionally.

Our #VTeamLife ethos (now proudly known as the #brighthushTeam) celebrates collaboration, listening, and relentless improvement. Whether we’re navigating a crisis or celebrating a breakthrough, we stand together, lift our communities, and build trust through every interaction. If you’re ready to be part of a purpose‑driven organization that values your authentic self, keep reading – this could be the next great chapter of your career.

Role Overview – Your Impact as a Customer Sales and Service Representative

As a Customer Sales and Service Representative at brighthush, you will be the first point of contact for our customers, delivering world‑class service while simultaneously identifying opportunities to deepen relationships through consultative selling. You’ll operate in a fast‑paced call‑center environment, acting as a product guru, billing specialist, and problem‑solver—all in one. Your mission is simple yet powerful: make every customer interaction seamless, positive, and memorable, while helping our customers stay connected to what matters most.

Key Responsibilities

• Customer Interaction: Answer inbound calls and respond to digital inquiries regarding installations, service changes, disconnections, and brighthush product offerings.
• Consultative Selling: Listen actively to uncover customer needs, then proactively recommend relevant brighthush solutions that enhance their experience.
• Billing & Account Management: Investigate and resolve billing disputes, rate questions, and policy concerns with accuracy and empathy.
• Order Verification: Review service orders for completeness, correct errors, and ensure that all changes are reflected accurately in the system.
• Collections Outreach: Contact customers regarding past‑due balances, negotiate payment arrangements, and document outcomes in compliance with company policy.
• Team Collaboration: Participate in shift handovers, share insights during huddles, and contribute to continuous‑improvement initiatives.
• Flexibility: Work evenings, weekends, holidays, and occasional unscheduled shifts to meet business demands and maintain service excellence.
• Documentation: Capture detailed notes in the CRM system, ensuring a clear audit trail for future reference.

Essential Qualifications – What You Must Bring

• High school diploma or equivalent; an Associate Degree or higher is a plus.
• Minimum of 2 years of experience in a high‑volume call‑center or customer‑service environment.
• Demonstrated ability to meet or exceed sales targets while maintaining service quality.
• Strong verbal and written communication skills, with a focus on clarity, empathy, and precision.
• Proficiency with standard office software (Microsoft Office, Google Workspace) and comfort navigating multiple systems simultaneously.
• Ability to work independently and as part of a collaborative team, managing multiple priorities under tight deadlines.
• Residence within a 75‑mile radius of the designated reporting location for the duration of the contract.

Preferred Qualifications – Nice‑to‑Have Extras

• Previous experience in collections or debt recovery.
• Track record of selling telecommunications or technology products.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Certification in customer‑service excellence or sales methodologies (e.g., SPIN, Challenger).
• Experience working remotely with a self‑managed schedule.

Core Skills & Competencies for Success

• Active Listening: Ability to hear beyond words, understand underlying concerns, and respond with tailored solutions.
• Problem Solving: Quick identification of root causes and implementation of effective resolutions.
• Sales Acumen: Comfort presenting value propositions, handling objections, and closing sales in a consultative manner.
• Emotional Intelligence: Managing one’s own emotions and empathizing with customers during stressful situations.
• Time Management: Prioritizing tasks to handle high call volumes while maintaining accuracy.
• Adaptability: Thriving in a dynamic environment where policies, products, and technologies evolve rapidly.

Career Growth & Learning Opportunities

brighthush is committed to investing in your professional development. As a Customer Sales and Service Representative, you will have access to:

• Comprehensive onboarding and ongoing training programs covering product knowledge, advanced sales techniques, and conflict resolution.
• Mentorship from seasoned leaders who will guide you toward career milestones.
• Internal mobility pathways to roles such as Team Lead, Quality Assurance Analyst, Sales Specialist, or Account Manager.
• Tuition assistance for relevant certifications or degree programs.
• Regular performance reviews that focus on skill development and goal setting.

Work Environment & Culture at brighthush

Our remote‑first model gives you the flexibility to work from the comfort of your home while staying connected to a vibrant, supportive community. You’ll join virtual huddles, collaborative workshops, and occasional in‑person training sessions that reinforce our shared purpose.

Key cultural pillars include:

• Innovation: We encourage experimentation and reward ideas that improve the customer experience.
• Inclusivity: brighthush celebrates diverse perspectives and ensures every voice is heard.
• Community Impact: Employees volunteer in local initiatives, and the company supports charitable projects that align with our mission.
• Recognition: Outstanding performance is celebrated through awards, spot bonuses, and public acknowledgment.

Compensation, Perks, & Benefits

While exact salary ranges depend on location and experience, brighthush offers a competitive total rewards package that includes:

• Base pay with performance‑based incentives and shift differentials for evenings, weekends, and holidays.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and paid holidays.
• Adoption assistance, tuition reimbursement, and professional development stipends.
• Employee assistance program (EAP) for mental health and wellness support.
• Technology stipend for home‑office setup, including high‑speed internet reimbursement.

How to Apply – Join the brighthush Team Today

If you’re excited about delivering exceptional service, driving sales, and growing within a forward‑thinking organization, we want to hear from you. Even if you don’t meet every “nice‑to‑have” qualification, we encourage you to apply. brighthush values potential, attitude, and a willingness to learn above all.

Click the link below to submit your application and start your journey with brighthush:

Apply To This Job

Equal Opportunity Employment

brighthush is an equal‑opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected characteristic. Our commitment to diversity fuels our innovation and strengthens our community.

Take the Next Step

Ready to become the voice of brighthush, helping customers stay connected to what matters most while advancing your own career? Apply now and become part of a team that celebrates curiosity, champions growth, and delivers impact every single day.