Bilingual Medical Customer Support Specialist – Remote, English & Spanish – HIPAA‑Compliant Administrative & Client Relations Expert

About brighthush

brighthush is a leading innovator in the healthcare technology space, dedicated to transforming the way patients, clinicians, and support teams connect. With a mission to deliver seamless, secure, and compassionate care, we empower medical practices and health systems with cutting‑edge software solutions that streamline operations, enhance patient engagement, and protect sensitive data. Our culture is built on collaboration, continuous learning, and a relentless focus on quality—values that resonate in every role we offer.

Role Overview

We are seeking a highly organized, bilingual Medical Customer Support Specialist to join our remote team. In this pivotal role, you will serve as the first point of contact for patients and healthcare providers, ensuring every interaction reflects the professionalism and empathy that define brighthush. Your responsibilities will span front‑line customer support, client intake, appointment coordination, and administrative coordination—all while upholding the strict confidentiality standards mandated by HIPAA.

Why This Role Matters

In the fast‑paced world of healthcare, the quality of customer support can dramatically influence patient satisfaction, provider efficiency, and overall operational success. As a Medical Customer Support Specialist, you will be the bridge that connects patients to the care they need and the teams that deliver it. Your work will directly impact the experience of thousands of patients and the productivity of healthcare professionals.

Key Responsibilities

• Front‑Line Customer Support & Reception
  • Answer inbound calls and emails with a warm, professional tone.
  • Screen and route inquiries to the appropriate department or clinician.
  • Provide timely, accurate information about services, policies, and appointment availability.
  • Maintain a courteous and reassuring presence, even during high‑volume periods.
• Client Intake & Data Collection
  • Conduct thorough intake conversations over the phone, capturing essential patient data.
  • Verify and update patient records in our secure system, ensuring 100% accuracy.
  • Handle sensitive information with the utmost confidentiality and compliance.
  • Follow up on incomplete or missing data to expedite care delivery.
• Calendar & Appointment Management
  • Schedule, confirm, and reschedule appointments for clinicians and patients.
  • Coordinate with multiple stakeholders to avoid conflicts and optimize clinic flow.
  • Send reminders and confirmations via phone, email, or SMS, as appropriate.
  • Maintain an up‑to‑date, accurate calendar that reflects real‑time changes.
• Administrative Support & Reporting
  • Generate basic reports on call volume, appointment trends, and patient feedback.
  • Track follow‑ups, pending tasks, and escalations to ensure nothing falls through the cracks.
  • Maintain organized digital filing systems and documentation archives.
  • Assist with day‑to‑day administrative tasks that keep the practice running smoothly.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years experience in customer service, medical reception, or a related role.
• Fluency in both English and Spanish—verbal and written.
• Strong understanding of HIPAA regulations and patient privacy best practices.
• Proficiency with Microsoft 365 (Outlook, Word, Excel) and Google Workspace (Calendar, Gmail).
• Excellent verbal and written communication skills, with a calm, empathetic demeanor.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Reliable high‑speed internet connection and a dedicated, quiet workspace.
• Availability to work during Eastern Standard Time (EST) business hours.

Preferred Qualifications

• Experience working in a healthcare setting, preferably with electronic health record (EHR) systems.
• Knowledge of medical terminology and common clinical workflows.
• Previous exposure to telehealth platforms or virtual care coordination.
• Familiarity with customer relationship management (CRM) tools.
• Certification in medical billing or coding (e.g., Certified Medical Administrative Assistant).

Skills & Competencies

• Customer‑Centric Mindset – Always putting the patient’s needs first.
• Attention to Detail – Ensuring accuracy in data entry and appointment scheduling.
• Problem‑Solving – Quickly resolving issues and finding creative solutions.
• Adaptability – Thriving in a dynamic environment with shifting priorities.
• Team Collaboration – Working seamlessly with clinicians, administrative staff, and IT.
• Technical Proficiency – Comfortable navigating multiple software platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Medical Customer Support Specialist, you will:

• Gain exposure to our flagship healthcare platform and learn how technology transforms patient care.
• Participate in ongoing training modules covering HIPAA compliance, customer service excellence, and industry trends.
• Earn certifications in medical administration or telehealth support, enhancing your professional credentials.
• Progress to roles such as Senior Support Specialist, Clinical Coordinator, or Product Implementation Lead.
• Benefit from mentorship programs that pair you with experienced leaders in healthcare operations.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative culture. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Monthly virtual coffee chats that foster informal connections.
• Access to an internal knowledge base and peer‑to‑peer learning forums.
• A culture that values work‑life balance, mental health, and personal well‑being.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance plans.
• Flexible paid time off and paid holidays.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Remote‑work stipend for home office equipment.
• Employee wellness programs and mental health resources.

How to Apply

Ready to make a difference in patient care while advancing your career? Submit your resume and a brief cover letter highlighting your bilingual experience and customer‑service achievements. We’ll review your application promptly and invite you to a recruiter screening, followed by a client interview, and then the offer stage.

Join brighthush Today

Be part of a forward‑thinking team that is redefining healthcare support. Your expertise will help patients navigate their care journey with confidence and ease. If you are a bilingual, detail‑oriented professional who thrives in a remote, collaborative environment, we want to hear from you. Apply now and help us bring brighter, more compassionate care to patients everywhere.