Bilingual Remote Customer Care & Client Support Specialist – Empower the Latino Community with brighthush

About brighthush

At brighthush, we believe that every voice matters, especially within the vibrant and growing Latino community across the United States. Our mission is to bridge gaps, simplify complex services, and deliver personalized support that makes a real difference in people’s lives. As a fast‑growing, technology‑enabled service provider, brighthush combines cutting‑edge tools with a heartfelt commitment to cultural understanding, creating an environment where employees can thrive while making a meaningful impact.

Why This Role Matters

Our Customer Care & Client Support team is the front line of that mission. You will be the trusted advisor that Spanish‑speaking clients turn to when they need answers, guidance, or reassurance. By listening carefully, understanding each unique need, and delivering clear, accurate solutions, you help build lasting relationships and empower individuals to make confident decisions about the products and services that improve their daily lives.

Role Overview

This is a fully remote position (with a hybrid option for those who prefer occasional in‑person collaboration) open to qualified candidates anywhere in the United States. We are expanding our team by hiring 10 dedicated Spanish‑speaking professionals who are eager to learn, grow, and contribute to brighthush’s vision. No prior experience in customer service is required—we provide comprehensive training from day one.

Key Responsibilities

• Client Interaction: Answer inbound calls, emails, and chat messages in Spanish, providing courteous, timely, and accurate responses.
• Needs Assessment: Actively listen to each client, ask probing questions, and identify the best product or service fit for their situation.
• Solution Presentation: Clearly explain features, benefits, and pricing, guiding clients through the decision‑making process.
• Follow‑Up & Relationship Building: Conduct proactive outreach to existing and new clients, nurturing long‑term loyalty and satisfaction.
• Product Mastery: Stay up‑to‑date on all brighthush offerings, policies, and platform updates to ensure information shared is current and precise.
• Sales Support: Collaborate with the sales team by presenting options, handling objections, and helping close deals when appropriate.
• Documentation: Accurately log every interaction in our Customer Relationship Management (CRM) system, ensuring data integrity and easy follow‑up.
• Quality & Performance: Meet or exceed established quality metrics, response time goals, and team targets while maintaining a professional demeanor.

Essential Qualifications

• Legal authorization to work in the United States.
• Fluent Spanish (native‑level speaking and writing). English proficiency is a plus but not mandatory.
• Excellent verbal and written communication skills in Spanish.
• Calm, patient, and professional when handling complaints or challenging situations.
• Strong organizational abilities, goal‑orientation, and effective time‑management.
• Reliable computer, high‑speed internet connection, and a quiet, distraction‑free workspace.

Preferred Qualifications & Experience

• Previous experience using a CRM platform (e.g., Salesforce, HubSpot, Zoho) – though not required, it accelerates onboarding.
• Background in customer service, call‑center environments, or client support roles.
• Basic familiarity with the products or services offered by brighthush.
• Demonstrated ability to work independently while staying connected to a remote team.

Core Skills & Competencies

• Active Listening: Ability to hear beyond words, understand emotions, and respond empathetically.
• Problem Solving: Quickly diagnose issues and propose practical, client‑focused solutions.
• Multitasking: Manage multiple communication channels (phone, email, chat) without sacrificing quality.
• Tech Savvy: Comfortable navigating web‑based tools, knowledge bases, and CRM software.
• Team Collaboration: Share insights, best practices, and feedback with peers and supervisors to continuously improve processes.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools, policies, and product updates.

What brighthush Offers

We recognize that a satisfied team delivers exceptional service. While compensation details are discussed during the interview process, candidates can expect a competitive salary package aligned with industry standards for remote support roles.

Benefits & Perks

• Remote‑First Flexibility: Work from anywhere in the U.S. with a hybrid option for those who prefer occasional office days.
• Flexible Scheduling: Choose shifts that align with your personal life, including part‑time or full‑time options.
• Comprehensive Onboarding: Structured training program covering product knowledge, CRM usage, communication techniques, and compliance.
• Ongoing Coaching & Development: Regular performance reviews, skill‑building workshops, and mentorship from seasoned leaders.
• Career Advancement: Clear pathways to senior support roles, team lead positions, or specialized product expertise tracks.
• Health & Wellness: Access to medical, dental, and vision plans (for eligible full‑time employees), plus mental‑health resources.
• Technology Stipend: Reimbursement for home‑office equipment, high‑speed internet, and ergonomic accessories.
• Inclusive Culture: A bilingual, collaborative environment that celebrates diversity and encourages authentic self‑expression.

Career Growth & Learning Opportunities

At brighthush, your professional journey is just as important as the service you provide. We invest in your growth through:

• Structured career ladders with transparent promotion criteria.
• Access to online learning platforms (e.g., LinkedIn Learning, Coursera) for skill expansion.
• Cross‑functional projects that expose you to sales, product development, and marketing teams.
• Quarterly “Innovation Days” where employees pitch ideas to improve client experience.
• Recognition programs that celebrate top performers and customer‑centric champions.

Work Environment & Culture at brighthush

Our remote workforce is united by a shared purpose: to empower the Latino community through exceptional support. We foster a culture that values:

• Respect & Empathy: Every interaction—whether with clients or colleagues—is grounded in genuine care.
• Collaboration: Regular virtual huddles, team‑building activities, and open‑door communication channels keep us connected.
• Innovation: We encourage creative problem‑solving and reward ideas that enhance the client journey.
• Diversity & Inclusion: A bilingual team that reflects the communities we serve, ensuring cultural relevance and authenticity.
• Work‑Life Balance: Flexible hours, generous paid time off, and a supportive leadership team that understands personal commitments.

Compensation Overview

While exact salary ranges are discussed during the interview, candidates can anticipate a market‑competitive hourly rate or annual salary, performance‑based bonuses, and the comprehensive benefits outlined above. We also provide a transparent pay structure, ensuring you understand how your contributions translate into earnings.

How to Apply

If you are passionate about helping others, fluent in Spanish, and ready to launch a rewarding career with a purpose‑driven organization, we want to hear from you! Follow the link below to submit your application. Our recruiting team will review your profile, and qualified candidates will be invited to a virtual interview where we’ll discuss your experience, motivations, and the exciting future you could build at brighthush.

Apply to This Job

Versión en Español

Acerca de brighthush

En brighthush creemos que cada voz cuenta, especialmente dentro de la comunidad latina en crecimiento en los Estados Unidos. Nuestra misión es cerrar brechas, simplificar servicios complejos y ofrecer soporte personalizado que realmente marque la diferencia en la vida de las personas.

Resumen del Puesto

Buscamos 10 profesionales bilingües que trabajen desde casa y ayuden a la comunidad latina. No se requiere experiencia previa; ofrecemos capacitación completa desde el primer día. El puesto es remoto con opción híbrida según la ubicación.

Responsabilidades Clave

• Atender llamadas, correos y mensajes de clientes en español.
• Escuchar activamente, identificar necesidades y recomendar productos o servicios adecuados.
• Presentar opciones, ayudar a los clientes a decidir y apoyar el proceso de ventas.
• Realizar seguimiento a clientes actuales y nuevos para construir relaciones a largo plazo.
• Mantenerse actualizado sobre los productos y servicios de brighthush.
• Registrar cada interacción en el CRM.
• Cumplir con los estándares de calidad y metas del equipo.

Requisitos Esenciales

• Vivir en Estados Unidos y contar con autorización legal para trabajar.
• Español fluido (escrito y hablado). Inglés es un plus, no obligatorio.
• Excelentes habilidades de comunicación verbal y escrita.
• Calma y profesionalismo al manejar quejas o situaciones difíciles.
• Organización, enfoque en metas y buena gestión del tiempo.
• Computadora, internet estable y un espacio tranquilo para trabajar.

Beneficios y Oportunidades

• Trabajo remoto con opción híbrida.
• Horario flexible.
• Capacitación inicial y acompañamiento continuo.
• Oportunidades reales de crecimiento dentro de un equipo en expansión.
• Equipo bilingüe y colaborativo.
• Detalles de compensación y horario se revisan en la entrevista.

¡Aplica Hoy!

Si estás listo para marcar la diferencia y crecer profesionalmente con brighthush, haz clic en el enlace y envía tu solicitud.