Customer Enablement Manager – Enterprise Transformation, AI‑Driven Workflow Adoption & Strategic Advisory at brighthush

Why brighthush?

At brighthush we are redefining the future of work by blending human ingenuity with cutting‑edge artificial intelligence. Our platform empowers millions of teams worldwide to collaborate more intelligently, streamline complex processes, and achieve ambitious goals faster than ever before. Recognized by industry leaders for innovation, culture, and impact, brighthush is on a mission to make every organization—whether a fast‑growing startup or a global enterprise—more adaptable, productive, and resilient.

Our success is built on the talent, curiosity, and dedication of people who thrive in a collaborative, inclusive environment. As we continue to expand our footprint across the Pacific and Mountain time zones, we are looking for a seasoned Customer Enablement Manager who can partner with our most strategic enterprise customers to unlock the full potential of brighthush’s AI‑enabled workflow solutions.

About the Role

The Customer Enablement Manager is a senior individual contributor who serves as a trusted advisor to complex enterprise accounts. You will own a portfolio of strategic customers, guiding them through discovery, workflow consultation, change management, and scalable education initiatives that accelerate adoption and deliver measurable business outcomes. Working closely with Customer Success, Sales, and Services, you will diagnose adoption barriers, craft tailored enablement strategies, and help shape repeatable best‑practice frameworks that elevate brighthush’s broader Customer Enablement practice.

Key Responsibilities

• Strategic Trusted Advisory: Develop deep insight into each customer’s business priorities, operating models, and ways of working. Lead discovery sessions with cross‑functional stakeholders and translate challenges into clear, data‑driven recommendations for workflow redesign and AI integration.
• End‑to‑End Engagement Management: Own the full lifecycle of complex enterprise engagements—from initial discovery and planning through delivery, measurement, and follow‑up—ensuring alignment with both customer objectives and brighthush account goals.
• Workflow & AI Transformation: Translate brighthush’s AI capabilities into practical, scalable use cases. Coach customers on people, process, and behavioral changes required to adopt new ways of working.
• Executive Facilitation & Workshops: Design and facilitate high‑impact strategic workshops, enablement programs, and executive‑level conversations for audiences ranging from end‑users to senior leadership, adapting the approach to each organization’s maturity level.
• Impact Measurement & Optimization: Leverage adoption, engagement, and efficacy metrics to assess the effectiveness of enablement initiatives. Identify trends, mitigate risks, and continuously refine strategies to maximize business value.
• Commercial Partnership & Growth: Surface expansion opportunities, new use cases, and risk signals. Partner with account teams to link enablement outcomes to retention, upsell, and long‑term customer value.
• Thought Leadership & Program Development: Contribute to the evolution of brighthush’s Customer Enablement playbooks, processes, and tools, sharing insights that benefit the entire organization.
• Mentorship & Collaboration: Act as a collaborative teammate who mentors peers, shares expertise, and raises the overall quality and consistency of the enablement function.

Essential Qualifications

• 6+ years of experience in customer enablement, customer success, strategic consulting, professional services, or a related customer‑facing role within the SaaS industry.
• Proven track record of independently leading complex enterprise engagements that combine discovery, consultation, facilitation, and enablement to drive adoption and business transformation.
• Exceptional consultative skills: ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear, actionable recommendations.
• Demonstrated experience influencing senior and executive stakeholders, navigating competing priorities, and building alignment across diverse groups.
• Outstanding facilitation and communication abilities, capable of leading strategic conversations and high‑impact sessions for both practitioners and executives.
• Strong project and portfolio management expertise, with a history of managing multiple simultaneous engagements without heavy oversight.
• Commercial acumen: understanding of how adoption, customer value, retention, expansion, and organizational change intersect.
• Technical curiosity and rapid learning ability—comfortably develop expertise in new AI and workflow technologies and translate them into meaningful customer use cases.
• Data‑informed, outcomes‑oriented mindset; experience using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.
• Proven ability to influence cross‑functional partners and contribute to program, process, or playbook improvements beyond individual accounts.
• Comfort operating in fast‑moving, ambiguous environments with strong judgment, prioritization, and ownership.

Preferred Qualifications & Additional Attributes

• Experience with AI‑driven workflow platforms or similar collaboration tools.
• Background in change management methodologies (e.g., ADKAR, Prosci) or formal certification.
• Familiarity with data analytics tools (e.g., Tableau, Looker) to surface adoption insights.
• Track record of publishing thought leadership content—blogs, case studies, or webinars—on enablement or digital transformation topics.
• Passion for mentoring and developing junior enablement professionals.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while drilling down into tactical execution.
• Influence & Negotiation: Skilled at building consensus and driving decisions among senior leaders.
• Analytical Rigor: Comfortable working with quantitative data to drive insights and recommendations.
• Storytelling: Translate complex technical concepts into compelling narratives that resonate with business leaders.
• Adaptability: Thrive in dynamic environments, pivoting quickly as customer needs evolve.
• Collaboration: Strong team player who partners across Customer Success, Sales, Product, and Services.
• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless focus on delivering value.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Enablement Manager you will:

• Gain exposure to some of the world’s most complex enterprise transformations, working directly with C‑suite executives.
• Access a robust learning ecosystem—including AI‑focused certifications, leadership development programs, and cross‑functional mentorship.
• Play a pivotal role in shaping brighthush’s enablement methodology, positioning you as a thought leader within the organization and the broader industry.
• Explore pathways to senior leadership roles such as Director of Customer Enablement, Head of Enterprise Services, or Product Strategy leadership.

Work Environment & Culture at brighthush

We are a West‑Coast‑based remote‑first organization, welcoming talent in Pacific or Mountain Standard Time. Our culture is built on:

• Inclusivity & Belonging: Diverse perspectives are celebrated; we actively foster an environment where every voice is heard.
• Innovation & Curiosity: Employees are encouraged to experiment, share ideas, and push the boundaries of what AI‑enabled collaboration can achieve.
• Collaboration & Transparency: Open communication channels, regular cross‑team syncs, and a shared commitment to collective success.
• Well‑Being & Balance: Flexible work hours, mental‑health resources, wellness stipends, and virtual social events to keep you energized.
• Recognition & Impact: Your contributions are celebrated through performance bonuses, equity awards, and public acknowledgment of successes.

Compensation, Perks & Benefits

brighthush offers a competitive, market‑aligned compensation package that reflects the value you create. While exact figures vary based on experience, location, and market data, you can expect:

• Base salary within a competitive range for senior enablement roles.
• Performance‑based bonuses tied to measurable adoption and business outcomes.
• Equity grants that align your long‑term interests with brighthush’s growth.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and family‑building benefits.
• Retirement savings plans with company matching.
• Continuous learning stipend for certifications, conferences, and courses.
• Wellness programs, including mental‑health counseling, fitness memberships, and virtual wellness challenges.
• Remote‑work allowance for home office setup, high‑speed internet, and ergonomic equipment.

How to Apply

If you are passionate about driving enterprise transformation, love working at the intersection of AI and human collaboration, and thrive in a fast‑paced, customer‑centric environment, we want to hear from you. To submit your application, click the link below and follow the brief onboarding steps.

Apply to the Customer Enablement Manager Role at brighthush

Join Us in Shaping the Future of Work

At brighthush, every day presents an opportunity to make a tangible impact on how organizations operate, innovate, and grow. As a Customer Enablement Manager, you will be at the forefront of that change—partnering with visionary leaders, solving complex problems, and delivering outcomes that matter.

We celebrate diverse backgrounds, experiences, and perspectives, believing they are essential to our mission. Even if you don’t meet every single requirement, we encourage you to apply. Your unique journey could be exactly what brighthush needs to continue leading the industry.

Ready to empower enterprises, champion AI‑driven workflows, and accelerate meaningful business results? Apply today and become a catalyst for transformation at brighthush.