Bilingual Spanish Remote Customer Experience Representative – Full‑Time, Work‑From‑Home – Brighthush

About Brighthush

Brighthush is a leading innovator in the digital entertainment and technology space, delivering cutting‑edge streaming solutions, cloud‑based services, and next‑generation customer experiences to millions of households across the United States. With a culture that thrives on curiosity, collaboration, and continuous improvement, Brighthush empowers its people to grow, learn, and make a real impact on the lives of our customers.

Why Join Brighthush?

As a global brand that values diversity, equity, and inclusion, Brighthush offers a dynamic work environment where your voice matters. Whether you’re a seasoned professional or just starting your career, you’ll find:

• Clear career pathways with opportunities for advancement within the first year.
• Comprehensive learning and development programs, including on‑the‑job training, mentorship, and access to industry‑leading courses.
• A flexible, remote‑first culture that supports work‑life balance.
• Competitive compensation, robust benefits, and exclusive product perks.

Position Overview

Brighthush is seeking a Bilingual Spanish Remote Customer Experience Representative to join our dynamic support team. In this role, you will serve as the primary point of contact for our Spanish‑speaking customers, providing expert assistance with billing, service configuration, and technical troubleshooting. You will also promote Brighthush’s suite of products and services, ensuring customers receive maximum value and satisfaction.

Key Responsibilities

• Handle a high volume of inbound and outbound customer interactions via phone, chat, and video, delivering timely, accurate solutions.
• Diagnose and resolve technical issues related to streaming devices, set‑top boxes, and network connectivity.
• Process billing inquiries, plan changes, and payment adjustments with precision and professionalism.
• Educate customers on new features, upgrades, and promotional offers, driving product adoption and upsell opportunities.
• Maintain detailed, accurate records of all customer interactions in the CRM system.
• Collaborate with cross‑functional teams (Engineering, Product, Sales) to resolve complex issues and provide feedback on product improvements.
• Adhere to quality standards, response time metrics, and customer satisfaction goals.
• Participate in continuous improvement initiatives, sharing best practices and contributing to knowledge base articles.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum six months of customer service or technical support experience, preferably in a telecommunications or streaming environment.
• Fluency in both English and Spanish (written and spoken).
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Proficiency with Windows or macOS operating systems, web browsers, and basic troubleshooting tools.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 2 Mbps upload) and a dedicated home office space.
• Access to a computer, USB headset, webcam, and keyboard/mouse set‑up.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Valid driver’s license and clean driving record (if applicable for occasional on‑site visits).

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of streaming technology, set‑top boxes, or cable/ satellite systems.
• Previous experience in a bilingual support role.
• Strong problem‑solving skills and a proactive, solution‑oriented mindset.
• Experience with remote work tools such as video conferencing and collaboration suites.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Quick learner who can troubleshoot hardware, software, and network issues.
• Multitasking & Time Management: Ability to handle multiple calls, tickets, and tasks simultaneously while maintaining accuracy.
• Resilience & Adaptability: Thrive in a fast‑paced environment and remain calm under pressure.
• Integrity & Accountability: Take ownership of customer issues and follow through to resolution.
• Continuous Improvement: Seek feedback, learn from mistakes, and contribute to process enhancements.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is designed to accelerate. Within your first year, you may have the chance to move up two levels, from Customer Experience Representative to Senior Support Specialist, and eventually into team leadership or technical specialist roles. We invest heavily in professional development, offering:

• Structured onboarding and mentorship programs.
• Access to online learning platforms (LinkedIn Learning, Coursera, Udemy).
• Internal certification tracks for advanced technical support and product expertise.
• Annual tuition reimbursement for relevant courses and certifications.
• Regular knowledge‑sharing sessions and hackathons.

Work Environment & Culture

Brighthush champions a remote‑first culture that prioritizes flexibility, autonomy, and collaboration. Our team members enjoy:

• Fully equipped home office setup provided by Brighthush (PC, monitors, headset, webcam).
• Regular virtual team meetings, town halls, and social events.
• Inclusive and supportive environment that celebrates diversity and encourages open dialogue.
• Clear communication channels and transparent decision‑making.

Compensation & Benefits

Base pay starts at $15.00 per hour, with an additional $0.50 per hour language differential for Spanish‑speaking shifts. You’ll also earn:

• Shift differential: $2.00 per hour for evening (after 6 PM) and weekend shifts.
• Performance bonuses tied to customer satisfaction and resolution metrics.

Benefits include:

• Health, dental, and vision insurance plans.
• Life insurance and disability coverage.
• Flexible spending accounts (FSA) and Health Savings Account (HSA).
• 401(k) retirement plan with company match.
• Employee Stock Purchase Program (ESPP).
• Paid time off, sick leave, and a flexible vacation policy.
• Tuition reimbursement for approved courses.
• Exclusive product perks: Complimentary Brighthush TV subscription (valued at $114.99/month), discounted Sling TV ($5/month), and Boost Mobile plans (starting at $15/month).

Equipment & Technical Requirements

Brighthush will provide the following equipment to ensure you can perform your role effectively:

• High‑performance PC tower with dual monitors.
• USB headset, keyboard, mouse, and webcam.
• Ethernet cable for wired internet connectivity.
• All equipment is leased and remains Brighthush property.

Employees are responsible for maintaining a stable home internet connection (minimum 25 Mbps download, 2 Mbps upload) and a dedicated workspace. Brighthush does not reimburse for internet or equipment beyond the provided items.

Pre‑Employment Screening

All candidates must successfully complete a pre‑employment screening, which may include a background check, drug test, and DMV check. Brighthush is an Equal Employment Opportunity Employer and is committed to providing reasonable accommodations for qualified applicants with disabilities.

How to Apply

If you’re ready to bring your bilingual customer service expertise to a forward‑thinking, remote‑first organization, we’d love to hear from you. Click the link below to submit your application and join the Brighthush team.

Apply to Brighthush Today

Join Brighthush – Where Your Voice Drives Innovation

At Brighthush, we believe that every customer interaction is an opportunity to create lasting value. As a Bilingual Spanish Remote Customer Experience Representative, you’ll be at the forefront of delivering exceptional service, building customer loyalty, and shaping the future of digital entertainment. If you’re passionate about technology, thrive in a fast‑paced environment, and want to grow your career while making a real difference, apply now and become part of our vibrant, inclusive community.