Remote Customer Service Representative – Wireless Support & Upselling Specialist – Brighthush

About Brighthush

Brighthush is a leading provider of innovative wireless solutions, empowering millions of customers worldwide with reliable connectivity and exceptional service. With a legacy that dates back to the early days of telecommunications, Brighthush has evolved into a forward‑thinking organization that values integrity, collaboration, and continuous learning. Our mission is simple: to deliver world‑class customer experiences while fostering a culture of growth, inclusivity, and empowerment.

Why Brighthush?

At Brighthush, we believe that every employee is a vital part of our success story. From day one, you’ll receive a comprehensive training program designed to equip you with the knowledge, tools, and confidence to excel in a dynamic, remote environment. Our leadership team is committed to your professional development, offering mentorship, coaching, and a clear career path that rewards dedication and performance.

What We Offer

• Competitive hourly rate ranging from $14.50 to $16.00, with potential for overtime and performance bonuses.
• Full‑time remote work – 40 hours per week, with flexible scheduling across all seven days.
• Paid personal and sick leave, ensuring you can balance life and work.
• Comprehensive health, vision, and dental benefits for you and your family.
• 401(k) retirement plan with company matching contributions.
• Tuition reimbursement program to support your ongoing education and skill development.
• Access to cutting‑edge Microsoft tools and software at a discounted rate.
• Regular team events, virtual coffee breaks, and community initiatives that foster connection and camaraderie.

Key Responsibilities

As a Remote Customer Service Representative at Brighthush, you will be the frontline advocate for our wireless customers. Your role will involve:

• Handling inbound calls from customers seeking assistance with wireless accounts, billing, plan changes, and technical support.
• Providing accurate, timely, and empathetic solutions while maintaining a high level of customer satisfaction.
• Processing orders, updating account information, and managing records across multiple internal systems.
• Identifying upsell and cross‑sell opportunities that align with customer needs and company goals.
• Managing multiple tasks simultaneously, prioritizing inquiries, and ensuring all interactions are documented accurately.
• Collaborating with team members and supervisors to resolve complex issues and share best practices.
• Adhering to company policies, compliance standards, and quality assurance metrics.

Essential Qualifications

To thrive in this role, you should possess:

• Exceptional communication and active listening skills, with the ability to build rapport quickly and handle challenging situations professionally.
• Experience in customer service or sales, with at least one year in a call‑center or virtual environment.
• Strong problem‑solving abilities and a proactive, solution‑oriented mindset.
• Self‑motivation, strong work ethic, and effective time management in a home‑office setting.
• Sales‑focused mindset: proven ability to sell and upsell products/services while delivering excellent customer service.
• Availability for 12 weeks of paid training, followed by consistent 8‑hour shifts scheduled between Sunday and Saturday, 07:00 AM – 01:00 AM CST.
• Legal eligibility to work in the United States, with a minimum age of 18 and a GED or high school diploma.
• Pass a background screening and meet all technical requirements for remote work (high‑speed internet, webcam, quiet workspace).

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Prior experience in wireless or telecommunications customer support.
• Familiarity with Microsoft Office Suite, CRM platforms, and call‑center software.
• Multilingual abilities, especially in Spanish or other widely spoken languages.
• Experience with remote work tools such as Slack, Teams, or Zoom.
• Demonstrated success in meeting or exceeding sales targets and customer satisfaction metrics.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team player with a collaborative spirit.
• High level of professionalism, integrity, and confidentiality.

Career Growth & Learning Opportunities

Brighthush is committed to your long‑term success. As you grow in your role, you’ll have access to:

• Advanced training modules covering product knowledge, sales techniques, and leadership skills.
• Mentorship programs pairing you with experienced leaders who can guide your career trajectory.
• Clear promotion pathways from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews and goal‑setting sessions to align your personal aspirations with company objectives.

Work Environment & Company Culture

At Brighthush, we cultivate a culture that values:

• Transparency – open communication channels and honest feedback loops.
• Innovation – encouraging creative problem‑solving and continuous improvement.
• Diversity & Inclusion – celebrating diverse perspectives and fostering an inclusive workplace.
• Work‑Life Balance – flexible scheduling, generous time off, and remote work options.
• Recognition – celebrating achievements through awards, shout‑outs, and tangible rewards.

Compensation, Perks & Benefits

Beyond a competitive hourly rate, Brighthush offers:

• Paid training and onboarding.
• Health, vision, and dental coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Employee discount on Microsoft tools and other tech products.
• Regular virtual team events and community outreach initiatives.
• Flexible work hours to accommodate personal commitments.

How to Apply

Ready to join the Brighthush family and build a rewarding career in wireless customer service? Click the link below to submit your application and take the first step toward a future filled with growth, learning, and impact.

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Join Brighthush Today!

We’re excited to meet passionate, customer‑focused professionals who are eager to make a difference. If you’re ready to deliver world‑class service, grow your skills, and thrive in a supportive remote environment, Brighthush is the place for you. Apply now and start your journey toward a fulfilling career that lasts a lifetime.