Seasoned Regional Customer Success Manager – Automotive & AI Solutions – Drive Growth & Retention at brighthush

About brighthush

brighthush is a trailblazing AI‑powered platform that transforms every customer interaction into measurable revenue. With a portfolio that spans automotive, home services, and aesthetics, we empower over 60,000 local businesses to capture, nurture, and convert leads around the clock. In just two years, we surpassed $100 million in AI Agent ARR, growing 300 % year‑over‑year, and have deployed more than 10,000 AI employees that deliver real, tangible outcomes for our clients.

Our mission is simple: build the most impactful AI employee ecosystem for local businesses. We’re recognized by industry leaders—Inc. Magazine, OpenAI, and G2— for our revenue‑driving AI agents and operational excellence. At brighthush, growth is fueled by hiring exceptional talent, setting high standards, and creating a culture where every team member can learn, innovate, and make a lasting impact.

Why brighthush?

• Industry Leadership – Join the pioneers of AI agents and shape the future of customer engagement.
• Career‑Defining Growth – Rapidly advance through clear career paths, mentorship, and hands‑on projects.
• World‑Class Talent – Collaborate with engineers, product managers, and data scientists who are passionate about AI.
• Real Impact – See the direct effect of your work on local businesses and their bottom line.
• Transparent Culture – Open communication, data‑driven decisions, and a commitment to continuous improvement.
• Comprehensive Benefits – Life insurance, short‑ and long‑term disability, paid maternity/paternity leave, fertility benefits, generous vacation, 401(k) plan, and more.
• Fun & Recognition – Bi‑annual swag drops, cool gear, and a vibrant community.

Role Overview

As a Regional Customer Success Manager for the automotive sector, you will be the primary post‑sales advocate for a portfolio of small‑to‑mid‑size automotive businesses. Your mission is to ensure customers achieve maximum value from brighthush’s AI‑powered solutions, driving adoption, retention, and expansion. You will travel 35‑40 % of the time to meet clients face‑to‑face, build relationships, and deliver on‑site success strategies.

Key Responsibilities

• Serve as the main point of contact for all post‑sales activities, fostering trust and long‑term partnerships.
• Leverage deep product and industry knowledge to increase adoption and utilization of brighthush’s AI tools.
• Guide customers to achieve their business objectives, translating strategic goals into actionable AI use cases.
• Identify upsell and cross‑sell opportunities within existing accounts, collaborating with sales and product teams.
• Lead renewal conversations, securing contracts and driving customer retention.
• Conduct regular check‑ins to assess satisfaction, uncover improvement areas, and propose optimization solutions.
• Act as the first line of defense for customer inquiries, issues, and escalations, proactively mitigating risks.
• Advocate for customers internally, feeding back insights to product, engineering, and support teams.
• Maintain accurate, up‑to‑date records in the CRM, ensuring visibility of customer health and opportunities.
• Collaborate cross‑functionally with marketing, product, and engineering to align customer success initiatives with company goals.

Essential Qualifications

• Minimum 1 year of experience in a customer‑facing role (Customer Success, Account Management, or Client Services) within SaaS or software.
• Hands‑on knowledge of AI technologies (LLMs, Voice AI, automation platforms) and their real‑world applications.
• Exceptional communication and interpersonal skills, capable of building rapport with stakeholders at all levels.
• Strong analytical and problem‑solving abilities, with a data‑driven approach to customer challenges.
• Technical aptitude: quickly grasp complex software concepts and translate them into business value.
• Empathetic, customer‑centric mindset focused on delivering measurable success.
• Results‑oriented, with a proven track record of meeting or exceeding satisfaction and retention metrics.
• Collaborative team player who thrives in cross‑functional environments.

Preferred Qualifications

• Growth‑oriented perspective on AI’s transformative potential for business.
• Experience with customer success platforms (e.g., Gainsight, Totango) and CRM systems.
• Familiarity with online reputation management and customer feedback loops.
• Background in automotive industry or related B2B services.

Skills & Competencies

• Strategic Thinking – Ability to align AI solutions with long‑term business goals.
• Relationship Building – Cultivate trust and become a go‑to advisor.
• Project Management – Drive initiatives from conception to execution with clear timelines.
• Data Literacy – Interpret usage metrics, churn indicators, and ROI dashboards.
• Adaptability – Thrive in a fast‑paced, evolving AI landscape.
• Influence & Negotiation – Persuade stakeholders to adopt new strategies and renew contracts.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning resources – AI research, industry conferences, and internal knowledge hubs.
• Clear promotion tracks – from Customer Success Manager to Regional Director, and beyond.
• Cross‑functional projects that broaden your skill set and visibility.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer impact. We celebrate successes, learn from failures, and empower every team member to innovate. Remote work is supported, but we also value in‑person interactions, especially for high‑impact client engagements. Expect a supportive environment where ideas are heard, and growth is celebrated.

Compensation & Perks

While specific figures vary by experience and location, we offer a competitive base salary plus performance‑based incentives tied to customer success metrics. Additional perks include:

• Health, dental, and vision insurance.
• Long‑term and short‑term disability coverage.
• Paid maternity, paternity, and fertility benefits.
• Generous paid time off, including three 4‑day summer holiday weekends.
• 401(k) plan with company match.
• Bi‑annual swag drops and exclusive brighthush apparel.
• Opportunities for travel and conference attendance.

How to Apply

If you’re passionate about AI, customer success, and driving tangible business outcomes, we’d love to hear from you. Join brighthush and help shape the future of local business success.

Ready to take the next step? Submit your application today and become part of a team that’s redefining customer engagement through AI.