Bilingual Spanish Remote Customer Experience Specialist – Full‑Time, Home‑Based, Competitive Pay + Comprehensive Benefits, Rapid Career Advancement at brighthush

About brighthush

brighthush is a global leader in delivering next‑generation connectivity solutions that bring people together through satellite, streaming, and smart‑home technologies. With a portfolio that spans satellite television, live‑streaming platforms, on‑demand content, and mobile services, brighthush is redefining how families and businesses experience entertainment, communication, and convenience. Our mission is simple: to connect the world with reliable, innovative, and customer‑centric services. As we expand our footprint, we’re looking for passionate, bilingual professionals who want to be part of a dynamic team that values creativity, collaboration, and continuous learning.

Why Join brighthush?

• Impactful Work: Every call you handle directly enhances the experience of thousands of customers who rely on brighthush’s services for entertainment, communication, and home automation.
• Career Growth: Within the first year, you’ll have the opportunity to advance two levels, moving from Customer Experience Representative to Senior Specialist and beyond.
• Competitive Compensation: Base pay starts at $15.00 per hour, with an additional $0.50 language differential. Shift differentials of $2.00 per hour are available for evenings, weekends, and holidays.
• Comprehensive Benefits: Medical, dental, vision, life insurance, HSA, 401(k) with company match, Employee Stock Purchase Program, tuition reimbursement, and more.
• Exclusive Perks: Complimentary brighthush TV subscription, discounted streaming services, and mobile plans.
• Work‑From‑Home Flexibility: All the tools you need—PC, monitors, headset, webcam—are provided by brighthush, so you can focus on delivering exceptional customer service from the comfort of your home.
• Inclusive Culture: brighthush is committed to diversity, equity, and inclusion. We celebrate different backgrounds and perspectives and provide a supportive environment for all employees.

Key Responsibilities

As a Bilingual Spanish Remote Customer Experience Specialist, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and friendly support for billing, programming, and technical issues. Your day-to-day tasks will include:

• Handling a high volume of inbound and outbound calls, providing clear and concise solutions to customer inquiries.
• Diagnosing and troubleshooting technical problems related to satellite reception, streaming services, and smart‑home devices.
• Promoting and upselling brighthush products and services to enhance customer satisfaction and revenue.
• Maintaining accurate call logs, updating customer records, and following up on unresolved issues.
• Collaborating with cross‑functional teams—technical support, billing, and product development—to resolve complex customer challenges.
• Participating in ongoing training sessions to stay current on product updates, industry trends, and best practices.
• Adhering to quality standards, call metrics, and compliance guidelines set by brighthush.

Essential Qualifications

• High school diploma or GED.
• Minimum six months of customer service or technical support experience.
• Fluency in both English and Spanish (written and spoken).
• Strong communication skills, with the ability to explain technical concepts in simple terms.
• Proficiency with Windows operating systems, Microsoft Office Suite, and CRM platforms.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 2 Mbps upload) and a dedicated home office space.
• Valid smartphone or device with active data network for occasional remote troubleshooting.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Ability to remain focused on the call throughout the shift, with camera on during all video meetings.
• Pre‑employment screening, including background check, drug test, and DMV verification.

Preferred Qualifications

• Experience with satellite or streaming technology.
• Knowledge of brighthush’s product suite (TV, streaming, mobile, smart‑home).
• Previous remote work experience in a call center environment.
• Certification in customer service or technical support.
• Experience in a bilingual support role within the telecommunications or media industry.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Resilience and adaptability in a fast‑paced, evolving environment.
• Strong multitasking abilities and time‑management skills.
• Integrity and professionalism in handling sensitive customer information.
• Continuous learning orientation—eager to acquire new knowledge and apply it.
• Dependability—consistent attendance and punctuality.
• Team collaboration—effective communication with peers and supervisors.

Career Path & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Specialist, you’ll have clear pathways to advance into:

• Senior Customer Experience Specialist – leading complex cases and mentoring new hires.
• Team Lead – overseeing a group of specialists, managing performance, and driving process improvements.
• Technical Support Engineer – deepening technical expertise and handling advanced troubleshooting.
• Product Specialist or Account Manager – leveraging customer insights to shape product strategy.

We provide continuous learning opportunities, including access to online courses, certifications, and internal workshops. Your growth is our priority.

Work Environment & Culture

brighthush fosters a culture of innovation, respect, and collaboration. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Open‑door leadership policy—your voice matters.
• Employee resource groups that celebrate diversity and inclusion.
• Recognition programs that reward outstanding performance.
• Flexible work schedules that support work‑life balance.

Compensation & Benefits

We offer a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Base Pay: $15.00 per hour, with a $0.50 language differential.
• Shift Differential: $2.00 per hour for evening, weekend, and holiday shifts.
• Health & Wellness: Medical, dental, vision, and life insurance.
• Financial Security: 401(k) plan with company match, Employee Stock Purchase Program, and HSA.
• Learning & Development: Tuition reimbursement for relevant courses and certifications.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Exclusive Perks: Complimentary brighthush TV subscription, discounted streaming services, and mobile plans.
• Work‑From‑Home Equipment: PC, dual monitors, headset, webcam, keyboard, mouse, and Ethernet cable—all provided by brighthush.

Equipment & Technical Requirements

brighthush will supply all necessary hardware, including:

• PC Tower with power adapter.
• Two monitors with cables.
• USB headset, keyboard, mouse, webcam, and Ethernet cable.

All equipment is considered leased and remains the property of brighthush. You will be responsible for maintaining backup accessories after the initial 30‑day warranty period.

In addition, you must provide:

• Stable cable or fiber internet connection (minimum 25 Mbps download, 2 Mbps upload, 99% uptime).
• Dedicated home office space free from distractions.
• Compliance with all security and privacy protocols.

How to Apply

Ready to join a forward‑thinking team that values your bilingual skills and customer‑service expertise? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Accessibility & Accommodations

We are dedicated to providing reasonable accommodations for qualified applicants and employees with disabilities. If you require assistance or have questions about accessibility, please contact [email protected].

Contact Information

For any inquiries about the application process or job details, reach out to our recruiting team at [email protected].

Join brighthush Today!

Embark on a career that blends technology, customer service, and bilingual communication. At brighthush, you’ll be empowered to grow, innovate, and make a real difference in the lives of our customers. Apply now and become part of a company that’s shaping the future of connectivity.