Branch Customer Service Representative – Aurora, CO – Deliver Exceptional Member Experience & Drive Sales Growth at brighthush

About brighthush

brighthush is a leading provider of membership, travel, insurance, and financial services, serving more than 14 million members across 14 states and two U.S. territories. As a proud member of the national AAA federation, brighthush is the second largest AAA club in North America. Our mission is simple: to help our members enjoy life’s journey by offering reliable roadside assistance, travel planning, insurance protection, and financial solutions—all backed by a heritage of quality service and a culture of innovation.

Why Join brighthush?

• Impactful Work: Every interaction you have with a member shapes their experience and builds lifelong loyalty.
• Career Growth: brighthush invests in your professional development through tuition assistance, certification reimbursement, and clear advancement pathways.
• Inclusive Culture: We celebrate diverse backgrounds, experiences, and viewpoints, believing that our differences make us stronger.
• Competitive Compensation: A competitive hourly wage, performance bonuses, and a comprehensive benefits package.
• Community Engagement: Opportunities to participate in local events, volunteer days, and community outreach initiatives.

Position Summary

As a Branch Customer Service Representative at brighthush in Aurora, CO, you will be the welcoming face of our organization. You will greet members, promote and sell membership and travel products, handle insurance and banking inquiries, and support the branch’s sales and service goals. Your role will blend customer service, sales, and administrative support to create a seamless experience for every visitor.

Key Responsibilities

• Member Service & Sales: Greet members warmly, assess their needs, and promote membership, travel, banking, and insurance products. Close sales and ensure members receive the best solutions for their lifestyle.
• Lead Generation & Promotions: Identify potential leads, share travel and insurance specials, and conduct outbound promotional calls to increase product uptake.
• Customer Support & Problem Resolution: Respond promptly to member inquiries, resolve complaints, and refer complex issues to senior staff or management when necessary.
• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products. Handle remittance/depository transfers and balance the cash drawer accurately.
• Branch & Team Support: Provide administrative assistance to travel and insurance sales staff during peak periods, and participate in office activities that support branch goals.
• Additional Duties: Perform other tasks as assigned to support the branch’s overall success.

Essential Qualifications

• High School Diploma or equivalent.
• Proven experience in a customer‑focused environment, delivering timely and helpful solutions.
• Strong problem‑solving skills and a proactive ownership mindset.
• Digital confidence: Comfortable using Microsoft Office and learning new workplace technologies.
• Excellent organizational skills: Ability to multitask, prioritize work, and stay focused on meeting office and customer service goals.

Preferred Qualifications

• Experience in a sales or financial services setting.
• Knowledge of travel, insurance, or banking products.
• Previous cashiering or payment processing experience.
• Experience with CRM or customer‑service software.

Skills & Competencies

• People‑First Service Mindset: Passion for working with people and consistently exceeding member expectations.
• Communication & Teamwork: Clear verbal and written communication; collaborative team player.
• Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability & Pace: Thrive under pressure in a high‑volume, fast‑paced environment.
• Schedule Flexibility: Willingness to work irregular hours, including holidays, weekends, and community events.

Work Environment & Culture

This is an in‑office position located at a brighthush branch facility in Aurora, CO. You will work directly with members, providing face‑to‑face service and support. The branch is a collaborative, high‑energy environment where teamwork and customer focus are paramount. You’ll be part of a community that values continuous improvement, innovation, and a shared commitment to member satisfaction.

Compensation & Benefits Overview

brighthush offers a competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. Our benefits package is designed to support your health, financial well‑being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company‑paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with 3% automatic deferral upon eligibility; employees may contribute 1%–50% of eligible earnings, pre or post‑tax.
• Company match of 50% on employee contributions up to 6% of pay, payable after the year’s end; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual‑based, increases with tenure, eligible after 90 days of employment. Full‑time new employees receive up to 12 PTO days annually.
• Paid Holidays: 10 company‑paid holidays annually for full‑time employees, plus 1 mental health day, 2 floating holidays, and 1 volunteer day.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance up to $5,250 annually (80% covered by brighthush).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement within brighthush.

Additional Perks

• Complimentary brighthush membership with roadside assistance and travel discounts.
• Adoption assistance program.
• Community volunteer days and local event participation.

Career Pathways at brighthush

Starting as a Branch Customer Service Representative opens doors to multiple career tracks:

• Sales & Membership: Progress to a Sales Manager or Membership Specialist role, overseeing larger teams and strategic initiatives.
• Operations: Transition into branch operations, managing daily processes, staffing, and performance metrics.
• Product Development: Leverage frontline experience to contribute to new product launches and service enhancements.
• Leadership: Advance to regional or corporate leadership positions, shaping company strategy and culture.

How to Apply

Ready to bring your customer‑service expertise and sales passion to brighthush? Click the link below to submit your application and join a team that values innovation, inclusivity, and member satisfaction.

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brighthush Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Safety & Compliance

brighthush is dedicated to maintaining a safe workplace. All candidates will be required to consent to a background and drug screen as part of the hiring process. Reasonable accommodations will be provided to qualified applicants with disabilities.