Entry‑Level Customer Service Specialist – Remote, Full‑Time – Healthcare Revenue Cycle Support at brighthush

About brighthush

brighthush is a leading healthcare provider network that delivers comprehensive clinical and administrative services across the Northeast. With a portfolio of more than 2,800 physicians, surgeons, dentists, and nurses, brighthush offers over 240 specialties and subspecialties, ensuring patients receive world‑class care in a seamless, patient‑centric environment. Our mission is to empower every member of our team to provide exceptional service, foster innovation, and drive sustainable growth in the evolving healthcare landscape.

Why Join brighthush?

At brighthush, we believe that great work begins with great people. We offer a dynamic, collaborative culture that values diversity, creativity, and continuous learning. As a remote, full‑time Customer Service Specialist, you’ll be part of a high‑impact revenue cycle team that directly supports patient satisfaction and financial stewardship. Whether you’re just starting your career or looking to deepen your expertise, brighthush provides the resources, mentorship, and career ladder you need to thrive.

Role Overview

The Customer Service Specialist I is the frontline advocate for patients, insurance carriers, and physician offices. This role is primarily remote, with occasional on‑site visits for training, team meetings, and special projects. You will manage a high volume of inbound calls, resolve billing inquiries, collect outstanding balances, and maintain accurate patient records. Your professionalism, empathy, and attention to detail will help ensure that patients feel heard and supported while maintaining compliance with all regulatory and contractual obligations.

Key Responsibilities

• Handle a large volume of inbound calls from patients, insurance carriers, and physician offices in a timely, courteous manner.
• Collect full payment from patients or guarantors, establishing payment arrangements that align with company guidelines.
• Document payment terms, agreements, and follow‑up actions in the billing system.
• Apply collected payments to the correct dates of service and reconcile any discrepancies.
• Address customer inquiries, disputes, and complaints, escalating complex issues to supervisors or higher management.
• Gather and update insurance, demographic, and guarantor information in patient profiles.
• Bill third‑party payers as appropriate, ensuring accurate claim submission and follow‑up.
• Maintain clear, concise documentation of each interaction, including summary of work and next steps.
• Adhere to all compliance regulations, including HIPAA, Medicare, Medicaid, and payer contract requirements.
• Participate in ongoing training and professional development to stay current with industry best practices.

Essential Qualifications

• High school diploma or GED certificate (required).
• Minimum of 6 months’ experience in physician billing or a third‑party payer environment.
• Demonstrated understanding of payer contracts, insurance benefits, exclusions, and claim forms.
• Knowledge of HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Ability to navigate the payer adjudication process and resolve payment issues efficiently.
• Strong communication skills, both verbal and written, with a professional, courteous demeanor.
• Proficiency in using electronic billing systems (Epic preferred, but other systems acceptable).
• Attention to detail and strong organizational skills to manage multiple tasks simultaneously.
• Commitment to maintaining patient confidentiality and data security.

Preferred Qualifications

• Experience with Epic or other electronic health record (EHR) billing modules.
• Knowledge of medical terminology and clinical workflows.
• Previous call center or claims processing experience.
• Background in an academic healthcare setting.
• Experience with revenue cycle management tools and analytics.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate their financial responsibilities.
• Analytical Thinking: Ability to interpret complex billing data and identify root causes of payment discrepancies.
• Problem‑Solving: Quick decision‑making and creative solutions to resolve disputes and complaints.
• Technical Proficiency: Comfortable with EHR systems, billing software, and Microsoft Office Suite.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.
• Team Collaboration: Work effectively with cross‑functional teams, including finance, clinical, and IT.
• Compliance Awareness: Knowledge of HIPAA, CMS regulations, and payer contract requirements.

Career Growth & Learning Opportunities

brighthush offers a structured Revenue Cycle Career Ladder that allows you to progress from Specialist I to Specialist II, Senior Specialist, and beyond. Each step includes:

• Targeted training modules on advanced billing, collections, and payer negotiations.
• Mentorship from seasoned revenue cycle leaders.
• Opportunities to lead projects, streamline processes, and implement best practices.
• Access to industry conferences, webinars, and certification programs (e.g., Certified Professional Biller).
• Clear performance metrics and promotion pathways aligned with your career goals.

Work Environment & Company Culture

Although this role is remote, you’ll be part of a vibrant, collaborative team that values transparency, innovation, and work‑life balance. We host quarterly virtual town halls, monthly learning sessions, and annual in‑person retreats to foster connection and professional growth. Our culture is built on:

• Respect for diverse perspectives and inclusive decision‑making.
• Continuous improvement and data‑driven problem solving.
• Recognition of individual and team achievements.
• Flexibility to support personal commitments while meeting organizational goals.

Compensation & Benefits

Hourly rate ranges from $23.56 to $28.85, depending on experience, skill set, and training. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance plans with employer contributions.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid Time Off (PTO) and holiday schedule to support a healthy lifestyle.
• 401(k) retirement plan with company match.
• Employee wellness programs, mental health resources, and tuition reimbursement.
• Regular performance bonuses and incentive programs.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission to deliver exceptional patient care and financial stewardship.

Apply to This Job

Closing

At brighthush, we are committed to fostering an inclusive, supportive environment where every team member can thrive. If you are a motivated, customer‑focused professional eager to make a tangible impact on patient experience and revenue integrity, we invite you to apply for the Customer Service Specialist I position. Join us in shaping the future of healthcare, one call at a time.