brighthush Customer Experience Agent – Mandarin Speaking – Global FinTech Support Specialist

About brighthush and the FinTech Revolution

brighthush has been at the forefront of financial technology since its inception in 1996, pioneering the first free, real‑time exchange rate feeds on the internet. Today, brighthush stands as a global leader in online trading, empowering millions of retail and institutional traders across continents. Our mission is simple yet powerful: to democratize access to financial markets through cutting‑edge technology, transparent pricing, and unparalleled customer support.

As the FinTech landscape evolves, brighthush continues to innovate, expanding our product suite to include advanced trading platforms, AI‑driven analytics, and a suite of digital tools that cater to both novice and professional traders. We are proud of our award‑winning culture, our commitment to integrity, and our global impact on the financial ecosystem.

Why Join brighthush?

• Shape the Future of Online Trading: Your work will directly influence the experience of millions of traders worldwide.
• Global Impact, Local Presence: Collaborate with teams in Toronto, Krakow, Tokyo, Singapore, and beyond.
• Culture of Excellence: Thrive in an environment that values curiosity, continuous learning, and a can‑do attitude.
• Career Growth: Access to mentorship, professional development programs, and clear advancement pathways.
• Competitive Compensation & Perks: Remote flexibility, performance bonuses, health & wellness benefits, and more.

Role Overview

As a Customer Experience Agent – Mandarin Speaking at brighthush, you will be the frontline advocate for our global client base. Your responsibilities will encompass troubleshooting, product education, and ensuring a seamless onboarding experience for traders across Asia and beyond. This fully remote, independent contractor position offers the flexibility to work from anywhere while maintaining a strong connection to our distributed teams.

Key Responsibilities

• Provide high‑quality support via live chat, phone, email, and digital channels, ensuring every client interaction reflects brighthush’s commitment to excellence.
• Educate clients on our suite of products—including spot FX, CFDs, commodities, indices, and leveraged products—tailoring explanations to their experience level.
• Diagnose and resolve technical and procedural issues related to platform access, trading tools, account management, and funding processes.
• Maintain comprehensive knowledge of all brighthush products and services, staying current with updates, new features, and regulatory changes.
• Utilize CRM tools such as Salesforce to log, track, and close tickets, ensuring accurate documentation and audit trails.
• Adhere to operational workflows, compliance guidelines, and risk mitigation protocols to safeguard client interests and company integrity.
• Participate in regular training, knowledge‑sharing sessions, and operational briefings to continuously improve service quality.
• Demonstrate a proactive, solution‑oriented mindset, fostering positive client relationships and encouraging repeat engagement.

Essential Qualifications

• Prior client‑facing experience, preferably in financial services or a related industry.
• Hands‑on knowledge of trading instruments (Forex, CFDs, commodities, indices) and market mechanics (leverage, margin calls, order types, spreads).
• Fluency in English and native proficiency in Mandarin.
• Active business registration or willingness to establish one as an independent contractor in your country of residence.
• Availability to work within Singapore business hours (typically 8:00 AM – 5:00 PM, subject to operational needs).
• Strong communication skills, both written and verbal, with a positive, customer‑centric attitude.
• Passion for continuous learning and staying abreast of product and service updates.
• Capability to access brighthush systems via Virtual Desktop Infrastructure (VDI) using your own device.

Preferred (Nice to Have)

• Experience with modern customer support infrastructures such as Salesforce or Zendesk.
• Flexibility to cover weekend or holiday shifts on a rotational basis.
• Background in compliance, risk management, or regulatory affairs within the financial sector.
• Experience with multilingual support or additional language proficiency.

What You’ll Gain

• Professional Development: Access to brighthush’s learning platform, including courses on market fundamentals, product knowledge, and regulatory compliance.
• Mentorship: Pairing with senior support specialists and product managers to accelerate your growth.
• Career Pathways: Opportunities to transition into product support, compliance, or technical roles within brighthush.
• Global Exposure: Work with colleagues from diverse cultural backgrounds, enhancing your cross‑border communication skills.
• Recognition: Performance‑based awards, spot bonuses, and public acknowledgment of outstanding client service.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere while staying connected through daily stand‑ups, virtual coffee breaks, and collaborative tools. We celebrate diversity, encourage open dialogue, and provide an inclusive environment where every voice is heard.

Our values—Integrity, Innovation, Impact, and Inclusion—guide every decision. Whether you’re troubleshooting a client’s issue or brainstorming a new feature, you’ll find a supportive community that values your contributions and fosters your professional growth.

Compensation & Benefits

As an independent contractor, you will receive a competitive hourly rate commensurate with your experience and the complexity of the support you provide. In addition to base compensation, brighthush offers:

• Performance‑based bonuses tied to client satisfaction metrics.
• Health and wellness stipend to support your physical and mental well‑being.
• Access to a digital learning library and industry conferences.
• Flexible work schedule within agreed business hours.
• Regular virtual team events, hackathons, and recognition ceremonies.

How to Apply

We believe that every perspective matters. Even if you don’t tick every box, we encourage you to apply. Your unique experience and enthusiasm could be the missing piece we need to elevate our client experience.

To apply, simply click the link below and submit your resume and a brief cover letter outlining why you’re excited to join brighthush. Our recruitment team will review your application and reach out for a conversation if we feel you’re a good fit.

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Our Commitment to Diversity & Inclusion

brighthush is a diverse, global team that values the unique skills and experiences each individual brings. We are committed to creating an inclusive environment where everyone feels respected and empowered. If you require accommodations during the recruitment process, please let us know—we’ll work with you to ensure a seamless experience.

Learn More About brighthush

Discover our culture, values, and the people who make brighthush a leader in FinTech. Visit our company page to explore our mission, team stories, and recent innovations.

Privacy & Data Protection

We respect your privacy. Review our Privacy Policy to understand how we protect your personal data throughout the recruitment process.

Ready to Shape the Future of Trading?

Join brighthush as a Customer Experience Agent – Mandarin Speaking and become part of a team that is redefining the way people trade. Your expertise, passion, and dedication will help us deliver world‑class service to traders around the globe. Apply today and start your journey with brighthush!