Experienced Medical Virtual Assistant – Front‑Office & Administrative Support for U.S. Healthcare Practices – Remote, HIPAA‑Compliant, Spanish‑Speaking

About brighthush

brighthush is a leading global staffing and operations partner that builds dedicated remote teams for fast‑growing U.S. companies. We embed our teammates directly into our clients’ workflows, providing seamless support while handling recruiting, HR, benefits, and ongoing operational excellence. Our mission is to empower healthcare providers to focus on patient care by taking care of the administrative backbone that keeps practices running smoothly.

Why Join brighthush?

As a Medical Virtual Assistant at brighthush, you’ll become an integral part of a dynamic, mission‑driven team that values innovation, collaboration, and continuous learning. You’ll work remotely from Colombia, yet you’ll be fully integrated into U.S. healthcare teams, ensuring that patients receive timely, accurate, and compassionate support. Our culture is built on trust, transparency, and a genuine commitment to the well‑being of every team member.

Key Responsibilities

• Patient Interaction & Scheduling: Answer inbound calls, schedule appointments, send reminders, and address general inquiries with a calm, professional demeanor.
• Insurance Verification & Pre‑Authorization: Verify eligibility, confirm benefits, and facilitate pre‑authorization requests to streamline patient access to care.
• Patient Intake & EHR Management: Process intake forms, update electronic health records (EHR), and maintain accurate, up‑to‑date patient information.
• Referral & Follow‑Up Coordination: Manage referrals, schedule follow‑ups, and maintain clear communication with providers and patients.
• Issue Routing: Direct clinical or billing questions to the appropriate staff, ensuring timely resolution.
• HIPAA Compliance: Handle all patient data with strict adherence to HIPAA regulations, safeguarding privacy and confidentiality.

Essential Qualifications

• Minimum 1 year of experience in a medical office, healthcare call center, or patient services role.
• Excellent spoken and written English, with a calm, professional phone manner.
• Familiarity with medical terminology and basic clinical workflows.
• Proficiency in using EHR or practice management systems (e.g., AdvancedMD, athenahealth, eClinicalWorks).
• Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.
• Availability to work U.S. business hours (Eastern, Central, Mountain, or Pacific) from a reliable home office setup with stable internet.
• Based in Colombia, with a dedicated workspace that meets our technical and security standards.

Preferred Qualifications

• Experience with insurance verification or prior authorizations.
• Proficiency in Spanish, both spoken and written, to support bilingual patient populations.
• Prior exposure to advanced practice management platforms such as AdvancedMD, athenahealth, or eClinicalWorks.
• Knowledge of billing codes (ICD‑10, CPT) and reimbursement processes.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication with patients, providers, and team members.
• Technical Proficiency: Comfortable navigating multiple software systems, troubleshooting basic issues, and learning new tools quickly.
• Attention to Detail: Accurate data entry, meticulous record‑keeping, and a commitment to quality.
• Problem‑Solving: Ability to identify bottlenecks, propose solutions, and follow through to resolution.
• Time Management: Prioritize tasks effectively, meet deadlines, and maintain productivity during peak periods.
• Team Collaboration: Work seamlessly with remote teams, share updates, and contribute to collective success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Medical Virtual Assistant, you’ll have the chance to:

• Progress to a Senior Medical Virtual Assistant role, taking on more complex scheduling and coordination tasks.
• Transition into a Clinical Coordinator or Practice Manager position, overseeing broader operational functions.
• Participate in ongoing training programs covering advanced EHR functionalities, billing best practices, and regulatory compliance.
• Attend virtual workshops and webinars featuring industry experts, keeping you at the forefront of healthcare administration trends.
• Earn certifications such as Certified Medical Administrative Assistant (CMAA) or Certified Professional in Healthcare Information and Management Systems (CPHIMS) through our partnered learning platforms.

Work Environment & Culture

brighthush fosters a supportive, inclusive, and flexible work environment. Key highlights include:

• Remote‑First Culture: Work from the comfort of your home office while staying connected to a global team.
• Flexible Scheduling: While we align with U.S. business hours, we offer some flexibility to accommodate personal commitments.
• Mental Health Support: Dedicated mental health days, access to counseling resources, and a culture that prioritizes well‑being.
• Regular virtual team‑building events, knowledge‑sharing sessions, and open forums for feedback.
• Transparent communication channels, with regular check‑ins from leadership and peers.

Compensation, Perks, and Benefits

Although the role is contractor‑based, we provide a competitive compensation package that includes:

• Base hourly rate commensurate with experience and market standards.
• Performance‑based incentives tied to key metrics such as patient satisfaction, call resolution time, and accuracy.
• Annual performance review and appraisal process, with opportunities for salary adjustments and bonuses.
• Health insurance options for contractors, ensuring you have access to essential coverage.
• Holiday extra pay for major U.S. holidays, recognizing the importance of rest and celebration.
• Paid time off for personal and mental health needs, fostering a healthy work‑life balance.
• Access to a comprehensive benefits portal, including professional development resources, wellness programs, and more.

How to Apply

If you are a dedicated, patient‑focused professional with a passion for healthcare administration, we invite you to join the brighthush team. Click the link below to submit your application and take the first step toward a rewarding career in medical virtual assistance.