Senior Fleet Customer Success Manager – Driving Commercial Vehicle Experience, Expansion, and Innovation at brighthush

About brighthush

brighthush is a trailblazing automotive pioneer redefining the future of commercial transportation in the United States. With a relentless focus on safety, affordability, and personalization, we build electric and hybrid trucks that empower businesses, governments, and small‑scale operators to thrive in a rapidly evolving mobility landscape. Our commitment to reindustrialization means we’re not just manufacturing vehicles; we’re creating a new ecosystem where every fleet owner has the tools, support, and confidence to drive success.

At brighthush, we blend cutting‑edge technology with a DIY spirit that encourages customers to customize their fleet experience. From the first demo to long‑term ownership, we partner with fleet managers to deliver seamless integration, exceptional service, and measurable value. If you’re passionate about shaping the future of commercial mobility and want to make a tangible impact on the way businesses move, brighthush is the place for you.

Key Responsibilities

As the Senior Fleet Customer Success Manager, you will architect and lead brighthush’s fleet CS function from the ground up. Your role will span the entire customer journey—from initial vehicle demo to post‑delivery support—ensuring every fleet account receives personalized, proactive care that drives retention, expansion, and advocacy.

• Design and launch the fleet onboarding framework. Create a pilot success playbook and an account health model that will serve as the backbone for fleet CS operations across commercial, government, and small‑business verticals.
• Collaborate with Retail CS. Define shared infrastructure, escalation pathways, and clear boundaries between fleet‑specific and generalist support to maximize efficiency and customer satisfaction.
• Lead loaner vehicle pilot programs. Work closely with Sales to establish demo success plans, set KPIs, track pilot engagement, and define real‑time issue resolution pathways.
• Own the first 90 days post‑purchase. Coordinate charging infrastructure, vehicle upfitting, fleet management system integration, driver orientation, and delivery logistics for every new fleet account.
• Execute structured post‑delivery check‑ins. Conduct 30‑, 60‑, and 90‑day reviews to document successes, challenges, and corrective actions.
• Serve as the single point of contact. Provide a named, reliable contact for new fleet accounts during activation, eliminating ticket queues and fostering trust.
• Manage end‑to‑end issue escalation. Triage problems, coordinate internally across product and operations, and communicate transparently with customers, providing clear timelines and resolutions.
• Maintain proactive health reviews. Partner with Sales to schedule regular health checks and renewal conversations, identify expansion signals, and route opportunities to Sales with context.
• Advocate for fleet customers internally. Translate field patterns, friction points, and product feedback into actionable insights for product, operations, and sales teams.

Essential Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics, or a related field. While a degree is preferred, we value hands‑on experience and a proven track record of success. Candidates who can demonstrate relevant, commensurate professional experience are encouraged to apply.
• 8+ years of B2B customer success, enterprise account management, or fleet/commercial vehicle operations experience. You must have a history of owning retention and expansion outcomes—not just satisfaction scores.
• 2+ years of managerial experience in a Customer Success capacity. You should have led teams, set goals, and driven performance.
• Proven ability to build a CS function from scratch. You have designed onboarding programs, playbooks, or customer success practices that did not exist before your arrival.
• Experience managing complex, multi‑stakeholder relationships. You’ve worked with fleet managers, operations directors, and vehicle operators across large accounts.
• Familiarity with fleet operations concepts. Knowledge of vehicle lifecycle, TCO analysis, and fleet management platforms (e.g., Samsara, Geotab) is strongly preferred. Automotive, commercial equipment, or logistics backgrounds transfer well.
• EV knowledge or genuine enthusiasm for the commercial EV transition. You can walk skeptical fleet managers through charging infrastructure, range planning, and total cost of ownership in plain language.
• Clear, concise communication skills. Your check‑in emails are useful, escalation summaries are crisp, and internal updates are read and acted upon.
• Organized and systematic. You manage a growing portfolio of accounts without letting anything fall through the cracks, building processes simple enough for future teams to run.
• Comfortable in a fast‑paced, growth‑stage environment. You thrive when tools and processes are still being built rather than maintained.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Preferred Qualifications

• Experience with electric fleet deployment, including charging infrastructure coordination and range optimization.
• Background in data analytics or a strong analytical mindset to drive insights and continuous improvement.
• Experience with SaaS or cloud‑based fleet management platforms and integration projects.
• Knowledge of government procurement processes and compliance requirements.
• Prior experience in a startup or high‑growth environment where you built processes from the ground up.

Skills & Competencies

• Strategic Thinking. Ability to envision long‑term customer success strategies and translate them into actionable plans.
• Customer‑Centric Mindset. Passion for delivering delight and building lasting relationships.
• Project Management. Skilled at coordinating cross‑functional teams, managing timelines, and ensuring deliverables.
• Analytical Acumen. Comfortable with data‑driven decision making and performance metrics.
• Adaptability. Thrive in a dynamic environment with evolving priorities.
• Leadership. Inspire and mentor a high‑performing team while fostering a culture of accountability.
• Communication. Articulate complex concepts to diverse audiences, from fleet operators to executive stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As the inaugural Fleet Customer Success Manager, you will:

• Shape the future of our fleet CS organization, influencing product roadmap, sales strategy, and customer experience.
• Lead cross‑functional initiatives that span engineering, product, operations, and sales, giving you a holistic view of the business.
• Mentor and develop a high‑impact team, building a legacy of excellence that future leaders will inherit.
• Participate in executive‑level strategy sessions, ensuring fleet customer insights drive company‑wide decisions.
• Access continuous learning resources, including industry conferences, advanced training programs, and internal knowledge sharing.

Work Environment & Company Culture

brighthush thrives on a culture that blends grit, ingenuity, and mutual respect. Our core values guide every decision and interaction:

• Safety First. We prioritize the well‑being of our customers, employees, and partners.
• Delight Customers. Exceed expectations and create memorable experiences.
• One Team. Collaboration across departments fuels innovation.
• Relentless Improvement. Continuous learning and process refinement are embedded in our DNA.
• Fast, Frugal, and Scrappy. We deliver high impact with lean resources.
• Respectful Collaboration. Diverse perspectives are valued and heard.
• Positive Legacy. We build products and relationships that stand the test of time.

We are committed to reflecting the communities we serve. Diversity, equity, and inclusion are not just buzzwords—they are the foundation of our hiring, promotion, and partnership practices.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush.

• Annual Base Pay Range: $101,174 to $179,493 USD.
• Performance Incentives. Eligible for a discretionary annual incentive program and/or equity participation, subject to program rules.
• Health & Wellness. Comprehensive medical, dental, vision, life insurance, and disability coverage.
• Retirement. 401(k) plan with company match.
• Paid Time Off. Generous vacation, sick leave, and personal days.
• Professional Development. Budget for certifications, conferences, and training.
• Work‑Life Balance. Flexible work arrangements and remote‑friendly policies.

How to Apply

Ready to lead the fleet customer success revolution at brighthush? Submit your application through our careers portal or click the link below. We look forward to learning how your experience and vision align with our mission.

Apply to This Job

Conclusion

As the Senior Fleet Customer Success Manager at brighthush, you will be at the forefront of a transformative era in commercial transportation. You will build processes, nurture relationships, and drive outcomes that empower fleets to operate safely, efficiently, and sustainably. If you are a strategic thinker, a customer‑obsessed leader, and a builder at heart, we invite you to join our mission to redefine how businesses move.

Apply today and help us create a brighter, more connected future for fleets across the United States.