Senior Customer Value Manager – Global Spend Management & AI Solutions – Philippines

About brighthush

brighthush is a trailblazer in the spend‑management arena, empowering businesses of all sizes to unlock higher operating margins through a unified, AI‑driven platform. With a global network of over 10 million buyers and suppliers, brighthush’s solutions harness trillions of dollars of spend data to deliver predictive insights, prescriptive recommendations, and automated workflows that transform how companies manage procurement, invoicing, and spend analytics. Our mission is simple: help organizations make smarter, more profitable decisions that drive sustainable growth.

Why Join brighthush?

• Cutting‑Edge Innovation: At brighthush, we’re constantly pushing the boundaries of what’s possible in spend management. From generative AI to real‑time analytics, you’ll work with the latest technologies that shape the future of business operations.
• Collaborative Culture: Transparency, openness, and a shared commitment to excellence define our workplace. Every team member’s voice is heard, and cross‑functional collaboration is the norm, not the exception.
• Global Impact: Your work will influence thousands of customers worldwide, driving measurable improvements in their profitability and efficiency.
• Learning & Development: We invest heavily in continuous learning—internal training, industry certifications, and mentorship programs keep you at the forefront of your field.
• Diverse & Inclusive Environment: brighthush celebrates diversity and fosters an inclusive culture where everyone can thrive.

Role Overview

As a Senior Customer Value Manager, you will be the linchpin between brighthush and its customers, ensuring that every client realizes tangible value from our platform. You’ll partner with cross‑functional teams—Product, Sales, Marketing, and Support—to drive adoption, expansion, and renewal. Your strategic vision and hands‑on execution will translate into higher customer satisfaction, increased revenue, and long‑term loyalty.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of high‑value brighthush customers, building deep, trusted relationships.
• Develop and execute customized customer success strategies that align with each client’s business objectives.
• Lead value‑measurement workshops, guiding customers through ROI calculations, cost‑savings analyses, and KPI tracking.
• Maintain and evolve customer value roadmaps, ensuring that new features and enhancements are prioritized based on impact.
• Conduct regular check‑ins, quarterly business reviews, and performance discussions to surface opportunities and address challenges.
• Collaborate with Account Executives to prepare renewal proposals, upsell opportunities, and expansion plans.
• Act as the customer’s advocate within brighthush, escalating issues and ensuring timely resolution across internal teams.
• Share best practices, product updates, and industry trends with customers through webinars, newsletters, and in‑person sessions.
• Support customer‑focused marketing initiatives, including case studies, testimonials, and reference programs.
• Track and report on key metrics such as adoption rates, NPS, churn, and revenue growth.

Essential Qualifications

• 5+ years of experience in customer success, account management, or sales within the SaaS or enterprise software space.
• Proven track record of managing complex, cross‑functional programs and delivering measurable business outcomes.
• Deep understanding of procure‑to‑pay (P2P) or source‑to‑contract (S2C) processes and spend‑management best practices.
• Exceptional communication skills—both written and verbal—capable of engaging C‑suite executives and technical stakeholders alike.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Fluency in English; additional languages are a plus.
• Experience with customer‑centric metrics such as NPS, CSAT, and renewal rates.

Preferred Qualifications

• Background in AI‑driven analytics or data‑rich decision‑support platforms.
• Experience working in a high‑growth, global technology company.
• Knowledge of the Philippine market and local business practices.
• Certified Customer Success Manager (CCSM) or similar credential.
• Prior experience in a leadership or mentorship role within a customer success organization.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Building & Influence
• Project & Program Management
• Data Analysis & Insight Generation
• Problem‑Solving & Decision Making
• Collaboration & Teamwork
• Adaptability & Resilience
• Customer‑Obsessed Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Senior Customer Value Manager, you’ll have the chance to:

• Progress to a Director or VP of Customer Success role, overseeing a global team.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor junior team members and contribute to the development of internal training programs.
• Attend industry conferences, workshops, and certification courses at no cost.
• Participate in a global talent exchange program, gaining exposure to different markets and cultures.

Work Environment & Culture at brighthush

Our office in Manila is a vibrant hub of creativity, collaboration, and innovation. We celebrate diversity, encourage open dialogue, and reward bold ideas. Flexible work arrangements, a supportive wellness program, and a culture of continuous feedback ensure that every employee feels valued and empowered.

Compensation & Perks

While specific figures vary by experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonus structure tied to customer outcomes and company growth.
• Equity options that align your success with the company’s long‑term value.
• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, parental leave, and flexible work schedules.
• Wellness stipend, on‑site fitness facilities, and mental health resources.
• Professional development budget and access to industry‑leading learning platforms.
• Team‑building retreats, hackathons, and social events that foster camaraderie.

How to Apply

Ready to make a lasting impact on the spend‑management landscape? Submit your application through our careers portal or click the link below. We look forward to learning how your expertise can help brighthush customers achieve unprecedented value.

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Closing Statement

At brighthush, we’re not just building a platform; we’re redefining how businesses manage spend and drive profitability. If you’re a strategic thinker with a passion for customer success, a knack for data‑driven insights, and a desire to work in a fast‑paced, globally influential environment, we want to hear from you. Join us and help shape the future of spend management—one customer at a time.