Brighthush Swedish‑Speaking Customer Support Specialist – E‑Commerce Order Management & Returns – Remote Portugal – 12‑Month Full‑Time Contract

About Brighthush

Brighthush is a trailblazer in the technology and design arena, renowned for its cutting‑edge hardware, intuitive software, and an unwavering commitment to delivering an exceptional customer experience. With a global footprint that spans continents, Brighthush has cultivated a reputation for innovation, reliability, and a culture that values curiosity, collaboration, and continuous improvement. Our mission is simple: to empower people around the world with products that blend form and function, and to support them with service that is as seamless as the devices we create.

As we expand our e‑commerce footprint into new markets, we are looking for a dedicated, Swedish‑speaking Customer Support Specialist to join our dynamic team in Portugal. This role is pivotal in ensuring that every customer interaction reflects the high standards Brighthush is known for, from the moment an order is placed to the final delivery and beyond.

Why Brighthush?

• Global Impact: Work with a brand that touches millions of lives worldwide.
• Innovative Culture: Thrive in an environment that encourages experimentation, learning, and the pursuit of excellence.
• Career Growth: Access to internal mobility programs, mentorship, and continuous learning resources.
• Work‑Life Balance: Flexible remote work options, rotating shift support, and a supportive team structure.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Swedish‑speaking Customer Support Specialist, you will be the frontline ambassador for Brighthush’s e‑commerce platform. Your day‑to‑day tasks will include:

• Handling a wide range of customer inquiries related to online orders, including delivery status, returns, refunds, and payment issues.
• Communicating with customers through multiple channels—phone, email, live chat, and social media—while maintaining a consistent, friendly tone.
• Ensuring data privacy and security by adhering to GDPR, PCI DSS, and internal data protection policies.
• Escalating complex or high‑priority cases to the appropriate internal teams (logistics, finance, technical support) and following up to guarantee resolution.
• Collaborating closely with cross‑functional teams such as logistics, finance, and product support to streamline processes and improve customer satisfaction.
• Maintaining accurate, up‑to‑date records in the CRM and ticketing system, documenting all interactions and outcomes.
• Participating in continuous improvement initiatives by providing feedback on common issues, suggesting process enhancements, and contributing to knowledge base articles.
• Adhering to shift schedules (07:00‑24:00, Monday‑Sunday) and maintaining flexibility to support peak periods and special campaigns.

Essential Qualifications

• Language Proficiency: C2 level Swedish (native or near‑native) and C1 level English (fluent).
• Communication Skills: Exceptional verbal and written communication, with the ability to explain complex concepts in a clear, concise manner.
• Problem‑Solving Mindset: Strong analytical skills, a detail‑oriented approach, and a proactive attitude toward resolving customer issues.
• Technical Aptitude: Comfortable navigating CRM systems, ticketing platforms, and basic troubleshooting of e‑commerce order flows.
• Shift Flexibility: Ability to work rotating shifts, including evenings, weekends, and holidays as required.
• Legal Eligibility: EU member state ID or a valid residence card for Portugal.

Preferred Experience

• Prior experience in customer support, back‑office operations, or e‑commerce order management.
• Familiarity with GDPR and PCI compliance requirements.
• Experience working in a fast‑paced, high‑volume environment.
• Knowledge of Brighthush products or a passion for technology and design.
• Previous exposure to remote work and collaboration tools (Slack, Teams, Zoom).

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Adaptability and resilience in a dynamic, evolving marketplace.
• Team player who thrives in cross‑functional collaboration.
• Self‑motivated, with a drive to continuously improve processes and personal performance.

Career Growth & Learning Opportunities

At Brighthush, we believe that growth is a shared journey. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on product knowledge, customer service best practices, and emerging technologies.
• Internal mobility pathways that allow you to transition into roles such as Customer Success Manager, Operations Analyst, or Product Support Lead.
• Participation in cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual performance reviews that align your career goals with Brighthush’s strategic objectives.

Work Environment & Culture

Brighthush’s culture is built on the pillars of innovation, inclusivity, and empowerment. You will experience:

• A collaborative, remote‑first environment that values clear communication and mutual respect.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• A commitment to diversity and inclusion, ensuring that every voice is heard and valued.
• Access to wellness resources, flexible working hours, and a supportive HR team dedicated to employee well‑being.
• Recognition programs that celebrate achievements, milestones, and contributions to the company’s success.

Compensation & Benefits

While specific figures may vary based on experience and location, Brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance, with options for family coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Employee discount on Brighthush products and services.
• Flexible remote work arrangements and a stipend for home office setup.

How to Apply

If you are passionate about delivering world‑class customer experiences, fluent in Swedish and English, and ready to join a forward‑thinking tech leader, we would love to hear from you. Submit your application through the link below, and let’s explore how you can contribute to Brighthush’s continued success.

Apply to Brighthush Today

Join Brighthush – Where Innovation Meets Service

At Brighthush, every customer interaction is an opportunity to showcase the brand’s commitment to excellence. As a Swedish‑speaking Customer Support Specialist, you will be at the heart of this mission, ensuring that every user feels valued, understood, and supported. If you thrive in a fast‑paced, collaborative environment and are eager to grow alongside a global tech icon, we invite you to apply and become part of our journey toward redefining customer experience.