Business Applications Manager

Leading the Customer Care organization, the full-time Business Applications Manager will manage a remote team of five Application Advocate Analysts, focusing on application advocacy, user support, and lifecycle coordination while working during U.S. Eastern business hours. Key responsibilities Manage, coach, and develop Application Advocate Analysts, establishing service and performance standards Coordinate user needs and feedback with technical teams to ensure effective application lifecycle management Maintain communication channels for user support and adoption, overseeing documentation and training activities Required qualifications Eight or more years of experience in business applications, application operations, or internal customer success, including three years of people leadership Proven experience in leading and coaching remote teams and improving user support for production applications Experience in coordinating requirements, testing, releases, and user enablement across business and technical teams Demonstrated technical skills in business applications, workflows, integrations, and production delivery Relevant education or professional training is valued; a degree is not mandatory Experience: 5 years required