CareIQ Service Coordinator I

This is a Fully Remote Job About Our Client: The organization is a national provider of risk management solutions specializing in workers' compensation, auto, health, and disability management industries. Established in 1987 and publicly traded since 1991, it leverages investments in human capital and technology to deliver integrated solutions across the United States. With a workforce of over 4,000 employees, the organization emphasizes core values such as accountability, commitment, excellence, integrity, and teamwork. About the Opportunity: The CAREIQ SERVICE COORDINATOR I is responsible for delivering administrative customer service and file management support related to ancillary healthcare services. This role ensures timely and accurate service delivery by managing communications and documentation with claimants, providers, and case managers. It plays a critical part in maintaining service continuity and operational accuracy through effective scheduling and case updates. Responsibilities: Provide telephonic customer service in a high-volume inbound and outbound call center environment Perform accurate data review and entry Operate corporate proprietary systems Review treatment and appointment documentation for accuracy and completion Conduct administrative reviews of claim referral orders and related documentation Update case stakeholders regularly Prepare and proofread reports and correspondence Transcribe reports from dictation Apply problem-solving to resolve scheduling challenges and prevent delays Meet departmental production and quality standards Perform additional duties as assigned Requirements: High School diploma Prior experience in a detail-oriented customer service environment Ability to multi-task and work in a fast-paced team setting Strong written and verbal communication skills Proficiency with MS Office and proprietary systems Effective time management and organizational skills Professional and courteous demeanor in telephonic communications Ability to work independently and collaboratively Pay Range and Compensation Package: Pay range: 15.61 to 23.82 USD per hour Benefits & Perks: Medical insurance Dental insurance Vision insurance 401(k) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.