Client Support Specialist

This is a remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below). About the Role - Customer Contact Services (CCS) provides inbound call support for businesses across many industries, serving as an extension of each client's team. - We're looking for experienced Client Support Specialists who can represent those businesses with skill, accuracy, and professionalism. - In this role, you'll handle a varied mix of calls: scheduling appointments, gathering detailed information, processing orders, answering product and service questions, and resolving concerns. - You'll switch smoothly between client programs, each with its own procedures and expectations. - The ideal candidate is polished on the phone, highly organized, and confident managing a fast-paced, detail-driven workload. Key Responsibilities - Manage inbound calls for multiple client accounts with professionalism and efficiency - Follow client-specific scripts, procedures, and service standards - Gather, verify, and document caller information with a high degree of accuracy - Schedule appointments and relay messages correctly - Provide clear, accurate product and service information - Process online reservations - Handle difficult or escalated calls with composure and sound judgment - Meet or exceed Quality Assurance standards - Maintain working knowledge of all assigned client programs and accounts Qualifications - High school diploma or GED required - 2+ years of call center, customer service, or client-facing support experience - Proven ability to work across multiple software platforms at the same time - Solid understanding of computer hardware, software, and general systems - Excellent spoken and written English, including strong grammar and spelling - Demonstrated ability to handle confidential information with discretion - Strong problem-solving skills and exceptional attention to detail - Experience meeting quality, accuracy, or performance metrics Schedule - Full-time, 40 hours per week - Weekend availability required (Saturday or Sunday) - CCS operates 7 days a week, 365 days a year Training - Paid training begins Monday, November 9, 2026 - Monday through Friday, 8:00 a.m. – 4:30 p.m. CST, for two weeks - Attendance for the full training period is required Remote Work Setup - For the first 90 to 180 days, you will work from home using your own computer. Your setup must include: - Windows 11 - Intel i3 / AMD Ryzen 3 processor or better - 8 GB of RAM or more (installed physical memory) - Two monitors - Webcam - Wired USB headset - Full keyboard with F1–F12 and Page Up/Page Down keys - Wired ethernet internet connection (Wi-Fi, cellular, 5G, and satellite internet such as Starlink are not permitted) Benefits - Medical, dental, and vision insurance - 401(k) - Paid time off - Life insurance - Holiday incentive pay - Monthly performance bonuses - Paid training - Employee events and activities - Opportunities for advancement About Customer Contact Services - Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries. Equal Opportunity Employer - At CCS, we believe great customer experiences start with a team that reflects the communities we serve. - We welcome applicants of all backgrounds, experiences, and abilities. - CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.